Question 1

The most essential moral value,____________,is positively associated with employee engagement and occurs when employees perceive fairness in decisions associated with organizational policies,procedures and outcomes.

Accepted Answer

A)  honesty 
B)  justice 
C)  patience 
D)  compassion 
E)  none of the above

Question 2

Scholars distinguish among four forms of organizational justice: procedural,informational,interactional and ___________ justice.

Accepted Answer

A)  fair 
B)  engaged 
C)  distributive 
D)  autonomous 
E)  none of the above

Question 3

Describe the different techniques for managing go-getters,fence sitters,and adversarials.

Accepted Answer

The answer of Describe the different techniques for managing go-getters,fence...

Question 4

The relationship between job satisfaction is quite simple - happy employees always work hard in order to maintain their position.

Accepted Answer

A) True 
 B)False

Question 5

The technique known as _________ is a particularly powerful team-based management method for aligning different types of employees and uncovering employee and organizational strengths.

Accepted Answer

A)  open book management 
B)  appreciative inquiry 
C)  strategic planning 
D)  problem-solving 
E)  none of the above

Question 6

The type of worker known as an "adversarial" is characterized by which of the following traits?

Accepted Answer

A)  task oriented 
B)  enjoy working 
C)  a job is a job 
D)  meet performance expectations 
E)  none of the above

Question 7

The factor that serves as the foundation for effective team performance is:

Accepted Answer

A)  trust 
B)  fair pay 
C)  hierarchy 
D)  diversity 
E)  none of the above

Question 8

Research indicates that top-down,one-way communication and decision-making processes discourage employees from being passive and reactive,rather than proactive.

Accepted Answer

A) True 
 B)False

Question 9

Daily performance reflections among empowered team members typically lead to redundancy and fatigue.

Accepted Answer

A) True 
 B)False

Question 10

The __________ technique is a useful tool for preventing team conflicts from escalating,and involves a 10-step planned reconciliation process.

Accepted Answer

A)  constructive conflict 
B)  pinch theory 
C)  solution theory 
D)  conflict resolution 
E)  none of the above

Question 11

The type of worker known as a "fence-sitter" is characterized by which of the following traits?

Accepted Answer

A)  can-do attitude 
B)  meets performance expectations 
C)  work is a nuisance 
D)  managers are ignorant 
E)  none of the above

Question 12

___________ justice is associated with fair decision-making processes.

Accepted Answer

A)  procedural 
B)  informational 
C)  interactional 
D)  distributive 
E)  none of the above

Question 13

Open book management is a technique whereby managers share __________________:

Accepted Answer

A)  pay levels for all employees to ensure transparency 
B)  conflict resolution to ensure effective teamwork 
C)  financial and operational information to allow employees to make better informed decisions 
D)  their office space to ensure they are approachable 
E)  none of the above

Question 14

Many managers falsely continue to assume that the best way to motivate employees is through _____________ and the threat of disciplinary action.

Accepted Answer

A)  job enrichment 
B)  recognition 
C)  achievement 
D)  financial rewards 
E)  none of the above

Question 15

Which of the following is not among the factors impacting job satisfaction?

Accepted Answer

A)  achievement 
B)  recognition 
C)  base wage or salary 
D)  growth 
E)  none of the above

Question 16

Generally,employees with a high need for power are motivated by collegial work environments.

Accepted Answer

A) True 
 B)False

Question 17

Better wages motivate employees to work harder and smarter over an extended period of time.

Accepted Answer

A) True 
 B)False

Question 18

Representing over 25 years of study,the Gallup Organization's data suggests that the single most important factor that talented employees want most from the workplace was:

Accepted Answer

A)  high salary 
B)  family balance 
C)  an excellent manager 
D)  nice colleagues 
E)  none of the above

Question 19

Job satisfaction factors,called _____________,are related to what people do at work.

Accepted Answer

A)  motivation factors 
B)  hygiene factors 
C)  Maslow's factors 
D)  Herzberg's factors 
E)  none of the above

Question 20

The phenomenon Mihaly Csikszentmihalyi refers to as "flow" describes the idea that work can engage one's entire self - mind,body,emotion and spirit.

Accepted Answer

A) True 
 B)False

Exam 10: Engaging and Empowering Ethical Employees

The most essential moral value,____________,is positively associated with employee engagement and occurs when employees perceive fairness in decisions associated with organizational policies,procedures and outcomes.

Scholars distinguish among four forms of organizational justice: procedural,informational,interactional and ___________ justice.

Describe the different techniques for managing go-getters,fence sitters,and adversarials.

The relationship between job satisfaction is quite simple - happy employees always work hard in order to maintain their position.

The technique known as _________ is a particularly powerful team-based management method for aligning different types of employees and uncovering employee and organizational strengths.

The type of worker known as an "adversarial" is characterized by which of the following traits?

The factor that serves as the foundation for effective team performance is:

Research indicates that top-down,one-way communication and decision-making processes discourage employees from being passive and reactive,rather than proactive.

Daily performance reflections among empowered team members typically lead to redundancy and fatigue.

The __________ technique is a useful tool for preventing team conflicts from escalating,and involves a 10-step planned reconciliation process.

The type of worker known as a "fence-sitter" is characterized by which of the following traits?

___________ justice is associated with fair decision-making processes.

Open book management is a technique whereby managers share __________________:

Many managers falsely continue to assume that the best way to motivate employees is through _____________ and the threat of disciplinary action.

Which of the following is not among the factors impacting job satisfaction?

Generally,employees with a high need for power are motivated by collegial work environments.

Better wages motivate employees to work harder and smarter over an extended period of time.

Representing over 25 years of study,the Gallup Organization's data suggests that the single most important factor that talented employees want most from the workplace was:

Job satisfaction factors,called _____________,are related to what people do at work.

The phenomenon Mihaly Csikszentmihalyi refers to as "flow" describes the idea that work can engage one's entire self - mind,body,emotion and spirit.