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Phrases Such as "Greeted Customer Within 10 Seconds of Customer's

Question 26

Multiple Choice

Phrases such as "Greeted customer within 10 seconds of customer's entry into store," and "Failed to greet customer until customer addressed employee," would be typical of a ____ performance appraisal method.


A) forced distribution
B) a management by objectives
C) behaviorally-anchored rating scale
D) ranking

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