Question 1

An employee with high organizational commitment might voluntarily quit the firm due to factors uncontrollable by the employer.

Accepted Answer

A) True 
 B)False

Question 2

____ is a goal-directed drive,and is defined as the desire within a person causing that person to act.

Accepted Answer

A)  Ambition 
B)  Motivation 
C)  Effort 
D)  Work ethic

Question 3

Organizations have found that high voluntary employee turnover rates in the first few months of employment is often linked to

Accepted Answer

A)  mismatch of employee expectations and organizational reality. 
B)  noncompetitive pay scales and/or inadequate benefits. 
C)  poor initial job performance. 
D)  disillusionment with the organizational culture.

Question 4

A major reason for categorizing an employee's departure as functional rather than dysfunctional is his/her performance level.

Accepted Answer

A) True 
 B)False

Question 5

Glenda is a poor-performing employee.She intends to keep her job with Glenorra Home Products because even though she is not getting raises,she cannot replace her current job if she quits.Glenda's decision to remain is functional for the organization because it keeps the organization's turnover rates lower.

Accepted Answer

A) True 
 B)False

Question 6

Recruiting efforts for jobs requiring highly-educated and skilled employees,such as engineers,are more often being taken overseas to attract talented individuals willing to work for salaries lower than U.S.averages.

Accepted Answer

A) True 
 B)False

Question 7

The psychological contract

Accepted Answer

A)  is legally enforceable in federal courts. 
B)  is a concept mainly relevant to hourly and lower-level employees rather than managerial and professional employees. 
C)  is stable and unlikely to change during the employee's relationship with the organization. 
D)  can create either a positive or a negative relationship between an employee and his/her employer.

Question 8

The Wickham County Hospital is the only full-service hospital providing care in Wickham County.The population of Wickham Country has been increasing by 10 percent a year the last two years,and projections are that the population will grow even more rapidly in the next ten years.To serve the increased need,next year the hospital will open a new wing doubling the number of beds in the hospital.The HR planning for next year must include all of the following EXCEPT

Accepted Answer

A)  analysis of the current employees' knowledge, skills and abilities. 
B)  predicting the qualifications employees will need for the additional jobs. 
C)  predicting the number of new employees needed in each job to staff the new wing. 
D)  how best to balance "churn," which brings in new talent to the hospital, versus retention of experienced employees.

Question 9

The employee attitude survey conducted by a financial services firm three months ago has been analyzed.Although employees are generally satisfied with their pay,the survey revealed strong and generalized dissatisfaction with the organization's management style,promotion practices and training programs.As director of HR,you recommend

Accepted Answer

A)  sending an email to employees thanking them for their participation. 
B)  announcing the positive survey results, while beginning to work in private on solutions to the problems revealed by the negative results. 
C)  holding group meetings with employees to convey the positive and negative survey results and to get suggestions for making improvements. 
D)  communicating the positive survey results, while rebutting the negative results.

Question 10

The U.S.Department of Labor uses "separation" to mean

Accepted Answer

A)  functional turnover 
B)  dysfunctional turnover. 
C)  layoffs for economic reasons. 
D)  employee departures for any reason.

Question 11

Most employers are taking active steps in their HR planning process to prepare for the upcoming departure of large numbers of baby boomers.

Accepted Answer

A) True 
 B)False

Question 12

Individual performance will be high only as long as all of the three components of performance are high.That is,if one factor is low or absent,a high level of the two other factors will not offset that missing performance factor.

Accepted Answer

A) True 
 B)False

Question 13

It is best for organizations to avoid rehiring "alumni," even when they were strong performers,because these individuals have demonstrated a lack of organizational loyalty and would not be good prospects for long retention.

Accepted Answer

A) True 
 B)False

Question 14

From the employee's point of view,the traditional psychological contract has changed mainly because of

Accepted Answer

A)  organizational downsizing and the layoff of long-term loyal employees. 
B)  the transition of the U.S. economy from a manufacturing to an information-based economy. 
C)  declining real pay which has not kept up with the cost of living. 
D)  employers favoring younger, less-expensive Generation X and Y employees over the more highly-paid Baby Boomers and Matures.

Question 15

The internal supply of an organization is affected by all the following EXCEPT

Accepted Answer

A)  promotions. 
B)  training and development programs. 
C)  graduation rates from local colleges. 
D)  lateral transfers.

Question 16

In the new psychological contract employees expect to exchange continuous skill improvement,increased productivity,and extra effort when needed in exchange for career progression,competitive pay,and secure employment.

Accepted Answer

A) True 
 B)False

Question 17

____ is a positive emotional state resulting from evaluating one's job experiences.

Accepted Answer

A)  Organizational commitment 
B)  Psychological fulfillment 
C)  Job satisfaction 
D)  Engagement in one's work

Question 18

The information in the employee skills inventory data bank

Accepted Answer

A)  should be posted on the company's intranet to assist career planning. 
B)  should be available only to those who have a specific use for it. 
C)  can include information that is not directly job-related. 
D)  is most useful in its measurement of the workforce's soft skills.

Question 19

HR forecasting periods of one to three years are considered to be __________ range.

Accepted Answer

A)  short 
B)  interim 
C)  intermediate 
D)  long

Question 20

Bob has an opening to fill in his department.Although high performance is really needed from a new employee,Bob's organization has little to offer in the way of organizational support.The organization has no real training program,the technology the department uses is outdated,and the relationships among Bob's other subordinates are somewhat conflict-ridden.Which of the following statements is TRUE?

Accepted Answer

A)  Since organizational support is absent, it is unlikely high performance can be expected from any new hire. 
B)  Bob should probably outsource this job to an independent contractor. 
C)  In this situation, Bob is most likely to get high performance from the new hire if he selects an applicant with extremely high ability. 
D)  In this situation, Bob will most likely get high performance from the new hire if he selects an applicant who is highly motivated and has a strong work ethic.

Exam 5: Human Resource Planning and Retention

An employee with high organizational commitment might voluntarily quit the firm due to factors uncontrollable by the employer.

____ is a goal-directed drive,and is defined as the desire within a person causing that person to act.

Organizations have found that high voluntary employee turnover rates in the first few months of employment is often linked to

A major reason for categorizing an employee's departure as functional rather than dysfunctional is his/her performance level.

Recruiting efforts for jobs requiring highly-educated and skilled employees,such as engineers,are more often being taken overseas to attract talented individuals willing to work for salaries lower than U.S.averages.

The psychological contract

The U.S.Department of Labor uses "separation" to mean

Most employers are taking active steps in their HR planning process to prepare for the upcoming departure of large numbers of baby boomers.

Individual performance will be high only as long as all of the three components of performance are high.That is,if one factor is low or absent,a high level of the two other factors will not offset that missing performance factor.

It is best for organizations to avoid rehiring "alumni," even when they were strong performers,because these individuals have demonstrated a lack of organizational loyalty and would not be good prospects for long retention.

From the employee's point of view,the traditional psychological contract has changed mainly because of

The internal supply of an organization is affected by all the following EXCEPT

In the new psychological contract employees expect to exchange continuous skill improvement,increased productivity,and extra effort when needed in exchange for career progression,competitive pay,and secure employment.

____ is a positive emotional state resulting from evaluating one's job experiences.

The information in the employee skills inventory data bank

HR forecasting periods of one to three years are considered to be __________ range.