Question 1

Interaction based on domination ultimately rests on trust.

Accepted Answer

A) True 
 B)False

Question 2

According to the textbook, what is the main emotion felt in competitive social interactions?

Accepted Answer

A) envy 
B) fear 
C) trust 
D) anger

Question 3

Dramaturgical analysis accepts as "true" Shakespeare's line "All the world's a stage, and all the men and women merely players." Describe the relevance of the quote to the theory and provide examples of the elements of dramaturgical analysis in a real or hypothetical situation.

Accepted Answer

The answer of Dramaturgical analysis accepts as "true" Shakespeare's line...

Question 4

According to the textbook, women have been strongly required to control their anger since which time period?

Accepted Answer

A) nineteenth century 
B) seventeenth century 
C) fifteenth century 
D) thirteenth century

Question 5

Bryan has the task of organizing the annual barbecue and dance for his company's staff.From an organizational standpoint, what is the main point of his efforts?

Accepted Answer

A) to allow employees to relax and have fun 
B) to increase worker productivity and efficiency 
C) to enable the staff and bosses to become equal 
D) to decrease feelings of alienation and loneliness at the workplace

Question 6

What, beside language, do humans rely upon in order to understand cultural nuances and what may be appropriate in a given situation?

Accepted Answer

A) their general impressions of the culture 
B) nonverbal cues 
C) the knowledge of the culture they learned in school 
D) insider knowledge

Question 7

Which of the following theorists is well known for his work on ethnomethodology?

Accepted Answer

A) Charles Derber 
B) Erving Goffman 
C) Harold Garfinkel 
D) George Herbert Mead

Question 8

Niamh is a waitress.She is serving lunch to customers when one of them asks, "Why don't you smile, honey?" What is the customer demanding from Niamh?

Accepted Answer

A) role making 
B) role management 
C) emotion labour 
D) emotion management

Question 9

Sabrina is a blues musician, a lawyer, a mother, and a Buddhist.What is each of these things known as?

Accepted Answer

A) a role 
B) a status 
C) a context 
D) a norm

Question 10

As the political leader of Germany and the Nazi Party, Adolf Hitler's social interactions with the Jewish community were characterized by which of the following?

Accepted Answer

A) competition 
B) cooperation 
C) domination 
D) diplomacy

Question 11

According to the textbook, what connects statuses within an organization?

Accepted Answer

A) roles 
B) norms 
C) social space 
D) social values

Question 12

Why is the "class clown" most likely to be a boy?

Accepted Answer

A) Males are socialized to act as buffoons for others' amusement. 
B) Males are more difficult for teachers to control effectively. 
C) Males have higher status and therefore get more laughs. 
D) Males are funnier than females.

Question 13

Many young male African-Americans complain of being stopped by police for "driving while black." This experience illustrates degeneration of status cues into which of the following?

Accepted Answer

A) norms 
B) role cues 
C) stereotypes 
D) values

Question 14

According to the textbook, what purpose do status uses serve in social interaction?

Accepted Answer

A) gather information to help define the situation 
B) activate emotions to help define the situation 
C) distract participants from an inappropriate situation 
D) compensate for inadvertent back-stage behaviour

Question 15

The textbook states that slavery is an inefficient means of getting work done.How is this claim explained?

Accepted Answer

A) Slave owners lack organization skills. 
B) Fear of punishment is not a good motivator. 
C) Most slaves are not well educated or highly trained. 
D) Competition between slaves for positive reinforcement distracts them.

Question 16

According to the textbook, what do "status subordinates" typically do with their emotions?

Accepted Answer

A) become immersed in them 
B) highlight them 
C) ignore them 
D) control them

Question 17

How is emotion management different from emotion labour?

Accepted Answer

A) It is not paid. 
B) It is exciting. 
C) It is taught at business schools. 
D) It is only performed by managers.

Question 18

Sarita works as a clerk in a dental office.Her employer expects her to persuade patients to accept inconvenient appointment times, while giving them an impression that they are her first priority.What is Sarita likely to experience?

Accepted Answer

A) role strain 
B) role distancing 
C) role conflict 
D) role performance

Question 19

Breaching experiments aim to gather information about extraordinary events and situations.

Accepted Answer