Question 1

SAP offers industry-specific packages that customize its product for particular uses.

Accepted Answer

A) True 
 B)False

Question 2

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

Accepted Answer

A) encouraging entities at different organizational levels to create separate information systems 
B) developing committees and steering groups for process management 
C) bringing conciliators or arbitrators into the company to sort the issues 
D) giving the responsibility of resolving issues to the company's CEO

Question 3

What is business process reengineering?

Accepted Answer

The answer of What is business process reengineering?...

Question 4

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

Accepted Answer

A) distributed systems 
B) departmental information systems 
C) business intelligence systems 
D) integrated systems

Question 5

________ is a major issue faced by companies when implementing enterprise systems.

Accepted Answer

A) The failure of applications to communicate and share data with each other 
B) The failure to incorporate accounting and human resource applications 
C) The lack of a centralized database where important data such as metadata can be stored 
D) The gap between the requirements of an organization and the capabilities of an application

Question 6

Which of the following is a component of relationship management?

Accepted Answer

A) converting prospects into customers who need to be supported 
B) increasing the value of existing customers by selling them more products 
C) positioning products in the minds of customers through promotional strategies 
D) sending messages to target audiences to attract customer prospects

Question 7

One of the reasons why people fear change is because it threatens their self-efficacies.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is most likely to make use of an enterprise information system?

Accepted Answer

A) hospitals 
B) drug salespersons 
C) PRIDE systems 
D) physician partnerships

Question 9

Information silos arise as a result of ________.

Accepted Answer

A) data integration across several information systems within an organization 
B) the sharing of an inter-enterprise information system with several organizations 
C) too many users depending on a single enterprise-wide information system 
D) data being isolated in systems that are separated across different organizational levels

Question 10

________ is the last phase in the customer life cycle.

Accepted Answer

A) Marketing 
B) Customer acquisition 
C) Loss/churn 
D) Relationship management

Question 11

Which of the following statements is true of business process reengineering?

Accepted Answer

A) It is a very fast process and is easy to carry out. 
B) When combined with enterprise resource planning (ERP), it has a 100 percent success rate. 
C) It is a very expensive process. 
D) Due to its streamlined processes, it requires no expertise.

Question 12

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Accepted Answer

A) Enterprise resource planning (ERP)system 
B) Enterprise application integration (EAI) 
C) Customer relationship management (CRM)system 
D) Rich internet application (RI
A)

Question 13

Business process reengineering is extremely fast and economical.

Accepted Answer

A) True 
 B)False

Question 14

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

Accepted Answer

A) customer engagement 
B) marketing 
C) customer acquisition 
D) relationship management

Question 15

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Accepted Answer

A) True 
 B)False

Question 16

A(n)________ exists when data are isolated in separated information systems.

Accepted Answer

A) walled garden 
B) information silo 
C) mashup 
D) viral hook

Question 17

Data inconsistency is a major problem caused by information silos at the department level.

Accepted Answer

A) True 
 B)False

Question 18

Standards such as http, https, html5, css3, JavaScript, and Web services enable programs on varied and disparate devices to flexibly communicate with the cloud servers and database and indirectly communicate with each other.

Accepted Answer

A) True 
 B)False

Question 19

Enterprise resource planning (ERP)helps in ________.

Accepted Answer

A) consolidating business operations into a single, consistent computing platform 
B) managing all the interactions with customers 
C) providing layers of software that connect applications together 
D) connecting several enterprises within the same industry

Question 20

Which of the following statements is true of customer relationship management (CRM)systems?

Accepted Answer

A) They are applications used for consolidating business operations into a single, consistent, computing platform. 
B) They vary in the degree of functionality they provide. 
C) They incorporate accounting, manufacturing, inventory, and human resources applications. 
D) A major disadvantage of these systems is a lack of consistency in data.

Exam 7: Organizations and Information Systems

SAP offers industry-specific packages that customize its product for particular uses.

When implementing new enterprise systems in a company, process issues that may arise can be effectively resolved by ________.

What is business process reengineering?

Inter-enterprise PRIDE systems are referred to as ________ because in such systems processing is divided across multiple computing devices.

________ is a major issue faced by companies when implementing enterprise systems.

Which of the following is a component of relationship management?

One of the reasons why people fear change is because it threatens their self-efficacies.

Which of the following is most likely to make use of an enterprise information system?

Information silos arise as a result of ________.

________ is the last phase in the customer life cycle.

Which of the following statements is true of business process reengineering?

________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.

Business process reengineering is extremely fast and economical.

During the ________ phase of the customer life cycle, prospects become customers who need to be supported by the organization.

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

A(n) ________ exists when data are isolated in separated information systems.

Data inconsistency is a major problem caused by information silos at the department level.

Standards such as http, https, html5, css3, JavaScript, and Web services enable programs on varied and disparate devices to flexibly communicate with the cloud servers and database and indirectly communicate with each other.

Enterprise resource planning (ERP) helps in ________.

Which of the following statements is true of customer relationship management (CRM) systems?