Question 1

Special Exercises
The following matching questions have to do with the use of motivation by the management of a fast-food restaurant.Match the following.You may use a response once,more than once,or not at all.
-Many people take jobs at the fast-food restaurant to satisfy their need for money for clothes and a car.

Accepted Answer

A) Merit pay 
B) Motivation factor 
C) Low valence 
D) Incentive pay 
E) Empowerment
F)Punishment
G)Variable interval positive reinforcement
H)Avoidance
I)Extinction
J)Maslow's belongingness need
K)Maslow's esteem need
L)Hygiene factor

Question 2

Which of the following is a basic characteristic of an effective reward system?

Accepted Answer

A)  Rewards are distributed fairly. 
B)  The reward system offers various ways to satisfy individual needs. 
C)  The rewards satisfy employees' basic needs. 
D)  The rewards are comparable to those offered by other organizations in the immediate area. 
E)  All of these choices

Question 3

When the group exceeds a predetermined level of performance,which of the following incentive pay systems provides group bonuses?

Accepted Answer

A)  Merit-pay systems 
B)  Gain sharing 
C)  Profit sharing 
D)  Piece-rate pay systems 
E)  Lump-sum bonuses

Question 4

Diane has to be at work during core time,but other than that she can choose her hours.She has a(n)____________________.

Accepted Answer

The answer of Diane has to be at work during...

Question 5

Match the following.You may use a response once,more than once,or not at all.
-Could serve as a framework for integrating other perspectives on motivation

Accepted Answer

A) ERG theory 
B) Expectancy theory 
C) Reinforcement theory 
D) Goal-setting theory 
E) Maslow's needs hierarchy
F)Equity theory
G)Two-factor theory

Question 6

Ron Cole enjoys many good friendships with the people he works with,but feels a real need to achieve great things in his job.He tries everything he can think of to get his boss to give him a meaningful project to work on and to gain some recognition for what he does,but to no avail.Finally,he concludes that he is wasting his time and reverts to nourishing his friendships with coworkers.What concept from the ERG theory of motivation would explain this renewed interest in friendships?

Accepted Answer

A)  Satisfaction-progression element 
B)  Punishment cycle 
C)  Frustration-regression element 
D)  Equity-reduction element 
E)  Expectancy-decline cycle

Question 7

Robyn sells real estate for a large franchised organization.She likes the fact that she is allowed to set her own work goals,make decisions,and solve problems having to do with the houses that her customers are buying and selling.The real estate company for which Robyn works uses ____ to enhance employee motivation.

Accepted Answer

A)  empowerment 
B)  autonomy 
C)  self-relevance 
D)  employees' need for affiliation 
E)  employees' need for self-actualization

Question 8

Match the following.You may use a response once,more than once,or not at all.
-William is miserable at work because the place is hot and he can barely lift the drill he uses.

Accepted Answer

A) Physiological needs 
B) Security needs 
C) Belongingness needs 
D) Esteem needs 
E) Self-actualization needs
F)Power needs

Question 9

Book clubs around the country include readers who not only enjoy reading,but also are fulfilling their needs for

Accepted Answer

A)  esteem. 
B)  power. 
C)  affiliation. 
D)  security. 
E)  achievement.

Question 10

A bank hires telemarketers to entice customers to apply for a new credit card.The telemarketers receive a bonus for every fourth application the bank receives.This is an example of which type of reinforcement schedule?

Accepted Answer

A)  Continuous 
B)  Fixed-ratio 
C)  Fixed-interval 
D)  Variable-ratio 
E)  Variable-interval

Question 11

Match the following.You may use a response once,more than once,or not at all.
-Deals with perceived ratios of inputs and outcomes

Accepted Answer

A) ERG theory 
B) Expectancy theory 
C) Reinforcement theory 
D) Goal-setting theory 
E) Maslow's needs hierarchy
F)Equity theory
G)Two-factor theory

Question 12

If needs remain unsatisfied,the person will become frustrated,regress to a lower level,and begin to pursue those things again.This is called the two-factor theory.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT a process theory of motivation?

Accepted Answer

A)  Expectancy theory 
B)  ERG theory 
C)  Goal setting 
D)  Equity theory 
E)  Porter-Lawler extension

Question 14

Special Exercises
The following matching questions have to do with the use of motivation by the management of a fast-food restaurant.Match the following.You may use a response once,more than once,or not at all.
-The management wants to motivate Bobo.The manager enables Bobo to set goals and make decisions.

Accepted Answer

A) Merit pay 
B) Motivation factor 
C) Low valence 
D) Incentive pay 
E) Empowerment
F)Punishment
G)Variable interval positive reinforcement
H)Avoidance
I)Extinction
J)Maslow's belongingness need
K)Maslow's esteem need
L)Hygiene factor

Question 15

Individual performance is generally determined by three things: skills,pay,and friends.

Accepted Answer

A) True 
 B)False

Question 16

____________________ reward systems are one of the most fundamental forms of performance-based rewards.

Accepted Answer

The answer of ____________________ reward systems are one of the...

Question 17

Edwin is delighted that his boss has promised a hefty bonus to whomever gets the most customers to sign up for lawn-mowing services.According to expectancy theory,Edwin's delight is due to

Accepted Answer

A)  the outcome valence. 
B)  the effort-to-performance expectancy. 
C)  the performance-to-reward expectancy. 
D)  the outcome. 
E)  none of these choices.

Question 18

People with a high need for power have a desire to assume personal responsibility,a tendency to set moderately difficult goals,a desire for specific and immediate feedback,and a preoccupation with their tasks.

Accepted Answer

A) True 
 B)False

Question 19

Amelia believes that if she runs longer in practice,she will race faster at meets.Which of the following is true for Amelia?

Accepted Answer

A)  Her efforts are low. 
B)  Her performance-to-outcome expectancy is low. 
C)  The sum of her outcome valences is high. 
D)  Her effort-to-performance expectancy is high. 
E)  None of these choices.

Question 20

When a company has a history of being run by family members,it affects the way non-family members view opportunities.A manager may believe that she can work really hard and perform well,but be passed over for promotion by a family member.Nepotism disrupts which of the following?

Accepted Answer

A)  Satisfaction leads to performance 
B)  ​Sum of all valences 
C)  Expectancy leads to high performance 
D)  Performance leads to outcome 
E)  Hygiene factors

Exam 15: Managing Employee Motivation and Performance

Which of the following is a basic characteristic of an effective reward system?

When the group exceeds a predetermined level of performance,which of the following incentive pay systems provides group bonuses?

Diane has to be at work during core time,but other than that she can choose her hours.She has a(n)____________________.

Match the following.You may use a response once,more than once,or not at all. -Could serve as a framework for integrating other perspectives on motivation

Match the following.You may use a response once,more than once,or not at all. -William is miserable at work because the place is hot and he can barely lift the drill he uses.

Book clubs around the country include readers who not only enjoy reading,but also are fulfilling their needs for

A bank hires telemarketers to entice customers to apply for a new credit card.The telemarketers receive a bonus for every fourth application the bank receives.This is an example of which type of reinforcement schedule?

Match the following.You may use a response once,more than once,or not at all. -Deals with perceived ratios of inputs and outcomes

If needs remain unsatisfied,the person will become frustrated,regress to a lower level,and begin to pursue those things again.This is called the two-factor theory.

Which of the following is NOT a process theory of motivation?

Individual performance is generally determined by three things: skills,pay,and friends.

____________________ reward systems are one of the most fundamental forms of performance-based rewards.

Edwin is delighted that his boss has promised a hefty bonus to whomever gets the most customers to sign up for lawn-mowing services.According to expectancy theory,Edwin's delight is due to

People with a high need for power have a desire to assume personal responsibility,a tendency to set moderately difficult goals,a desire for specific and immediate feedback,and a preoccupation with their tasks.

Amelia believes that if she runs longer in practice,she will race faster at meets.Which of the following is true for Amelia?

When a company has a history of being run by family members,it affects the way non-family members view opportunities.A manager may believe that she can work really hard and perform well,but be passed over for promotion by a family member.Nepotism disrupts which of the following?