Question 1

What is the optimal location for these departments in the floor plan depicted if the departments have a daily number of trips between each other as shown? The total number of trips is accounted for in the table, so for example, the 16 trips between A and B are some combination of trips from A to B and from B to A.
Daily Number of Trips Between Departments
 $\begin{array}{c|c|c|c|c|c|c|c|c|c} 
& \mathrm{A} & \mathrm{B} & \mathrm{C} & \mathrm{D} & \mathrm{E} & \mathrm{F} & \mathrm{G} & \mathrm{H} & \mathrm{I} \
\hline \mathrm{A} & \cdots & 16 & 18 & 9 & 3 & 9 & 10 & 3 & 14 \
\hline \text { B } & & \cdots & 4 & 12 & 2 & 10 & 19 & 4 & 16 \
\hline \text { C } & & & \cdots & 18 & 3 & 8 & 8 & 0 & 10 \
\hline \text { D } & & & & \cdots & 3 & 14 & 1 & 5 & 7 \
\hline \text { E } & & & & & \cdots & 1 & 17 & 15 & 12 \
\hline \text { F } & & & & & & \cdots & 19 & 15 & 4 \
\hline \text { G } & & & & & & & \cdots & 8 & 17 \
\hline \text { H } & & & & & & & & \cdots & 14 \
\hline \text { I } & & & & & & & & & \ldots
\end{array}$
 Floor Plan
 $$\begin{array} { | l | l | l | } 
\hline \text { Office Space } 1 & \text { Office Space } 4 & \text { Office Space } 7 \
\hline \text { Office Space } 2 & \text { Office Space } 5 & \text { Office Space } 8 \
\hline \text { Office Space } 3 & \text { Office Space } 6 & \text { Office Space } 9 \
\hline
\end{array}$$ Distance Between Offices
 $\begin{array}{|c|c|c|c|c|c|c|c|c|c}
\hline \text { Office Space } & 1 & 2 & 3 & 4 & 5 & 6 & 7 & 8 & 9 \
\hline 1 & - & 10 & 20 & 10 & 14 & 22 & 20 & 22 & 28 \
\hline 2 & & \cdots & 10 & 14 & 10 & 14 & 22 & 20 & 22 \
\hline 3 & & & \cdots & 22 & 14 & 10 & 28 & 22 & 20 \
\hline 4 & & & & \cdots & 10 & 20 & 10 & 14 & 22 \
\hline 5 & & & & & - & 10 & 14 & 10 & 14 \
\hline 6 & & & & & & \cdots & 22 & 14 & 10 \
\hline 7 & & & & & & & \cdots & 10 & 20 \
\hline 8 & & & & & & & & \cdots & 10 \
\hline 9 & & & & & & & & & \ldots \
\hline
\end{array}$

Accepted Answer

The answer of What is the optimal location for these...

Question 2

Highly automated batch processes that can reduce the cost of making similar groups of products are:

Accepted Answer

A) functional layouts. 
B) flexible manufacturing systems. 
C) make-to-stock. 
D) adjacent processes.

Question 3

A sporting apparel manufacturer that produces t-shirts to commemorate significant athletic achievements for proud students and alumni probably uses:

Accepted Answer

A) a fixed position layout. 
B) batch manufacturing. 
C) a continuous flow process. 
D) a production line.

Question 4

Capability variety is the difference in how customers view an identical service outcome. What some customers might view as economical and thrifty others might view as cheap and poor value.

Accepted Answer

A) True 
 B)False

Question 5

The table depicts an production line that has been balanced with a takt time of 2 minutes. Where would you add a worker if you wanted to increase the output rate while keeping six work stations? $$\begin{array} { | l | c | c | c | c | c | c | } 
\hline \text { Workstation } & 1 & 2 & 3 & 4 & 5 & 6 \
\hline \text { Task } & \mathrm { A } , \mathrm { B } & \mathrm { C } & \mathrm { D } , \mathrm { E } , \mathrm { F } & \mathrm { G } , \mathrm { H } & \mathrm { I } & \mathrm { J } , \mathrm { K } , \mathrm { L } \
\hline \text { Time } ( \mathrm { min } ) & 1,1 & 1.8 & 1,0.5,0.4 & 0.9,0.8 & 1.8 & 0.5,0.5,0.6 \
\hline
\end{array}$$

Accepted Answer

A) station 1 
B) station 2 
C) station 3 
D) station 6

Question 6

An advantage of a production line process is:

Accepted Answer

A) higher volume of output needed to justify the investment. 
B) greater degree of flexibility of the process. 
C) lower per unit cost of items produced on the line. 
D) higher range of output typically produced on such a process.

Question 7

Consider any collection of tasks to be assigned to stations in a line balancing exercise. Use the equation for determining the minimum number of stations to derive an upper bound on the efficiency of the actual line balance for those same tasks.

Accepted Answer

The answer of Consider any collection of tasks to be...

Question 8

The service package continuum ranges from immediate to delayed.

Accepted Answer

A) True 
 B)False

Question 9

The ________ includes all the value-added physical and intangible activities that a service organization provides to the customer.

Accepted Answer

The answer of The ________ includes all the value-added physical...

Question 10

A customer service function at an insurance firm that handles claims based on the first letter of the customer's last name is an example of applying group technology to a service operation.

Accepted Answer

A) True 
 B)False

Question 11

Champion Cooling has just signed a contract to assemble window air conditioners for another company. The list of tasks, including time requirements and immediate predecessors, follows. Each task may not be shortened. Initially, the plan was to make 300 units in an eight hour day but as the summer months approach, Champion Cooling finds themselves far behind in total production. They wish to reconfigure their production line in order to produce maximum output. What should their takt time be? $$\begin{array} { | l | c | c | } 
\hline \text { Task } & \text { Time (min) } & \text { Predecessor } \
\hline \text { Bolt compressor to base } & 5 & \text { None } \
\hline \text { Install coils and lines } & 6 & \text { Bolt compressor to base } \
\hline \text { Install fan motor } & 7 & \text { Install coils and lines } \
\hline \text { Install switch and thermostat } & 5 & \text { Install fan motor } \
\hline \text { Charge system and test } & 10 & \text { Install switch and thermostat } \
\hline \text { Cosmetic detailing } & 7 & \text { Charge system and test } \
\hline
\end{array}$$

Accepted Answer

A) 5 
B) 6 
C) 7 
D) 10

Question 12

Use this scenario for the following question(s).
The process design team at a manufacturer has broken an assembly process into eight basic steps, each with a required time, and predecessor as shown in the table. There are 8 productive hours available in a day and the manufacturer wishes to produce 400 units. Use this information to answer the following question(s).
 $$\begin{array} { | c | c | c | } 
\hline \text { Task } & \text { Time } ( \mathrm { sec } ) & \text { Predecessor } \
\hline \mathrm { J } & 45 & \cdots \
\hline \text { K } & 50 & \mathrm {~J} \
\hline \mathrm { L } & 40 & \mathrm {~J} \
\hline \mathrm { M } & 55 & \mathrm {~K} , \mathrm {~L} \
\hline \mathrm { N } & 40 & \mathrm { M } \
\hline \mathrm { O } & 65 & \mathrm { M } \
\hline \text { P } & 25 & \mathrm {~N} \
\hline \text { R } & 35 & \mathrm { O } , \mathrm { P } \
\hline
\end{array}$$
-Refer to the scenario above. What is the theoretical minimum number of stations?

Accepted Answer

A) four 
B) five 
C) six 
D) seven

Question 13

When designers are considering the ways that a space may be laid out with functional departments:

Accepted Answer

A) they typically construct every possible physical layout. 
B) they don't construct every physical layout, but they do simulate every possible layout. 
C) they usually look for a viable, but not optimal solution. 
D) they assign layouts at random since it doesn't pay to consider a good layout.

Question 14

Draw the product-process matrix and discuss the placement of each process type

Accepted Answer

The answer of Draw the product-process matrix and discuss the...

Question 15

According to the law of variability, converting from an assemble-to-order to a make-to-order production process should increase productivity of the manufacturing processes.

Accepted Answer

A) True 
 B)False

Question 16

In a service package the greater the emphasis on intangible activities is, the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

Accepted Answer

A) True 
 B)False

Question 17

A manufacturing process decision affects:

Accepted Answer

A) the type of workforce needed. 
B) the type of equipment needed. 
C) the type of products that can be made. 
D) All of the above are correct.

Question 18

In stark contrast to a product layout, a(n)________ layout is better suited to environments where the process steps can change dramatically from one job or customer to the next.

Accepted Answer

The answer of In stark contrast to a product layout,...

Question 19

The greater the emphasis on intangible activities, the more management's attention will be directed to:

Accepted Answer

A) buildings and property. 
B) training employees. 
C) truck fleets. 
D) material costs.

Question 20

A manager deciding where six departments could be located in a six-room office building has over 500 possible arrangements.

Accepted Answer

A) True 
 B)False

Exam 3: Process Choice and Layout Decisions in Manufacturing and Services

Highly automated batch processes that can reduce the cost of making similar groups of products are:

A sporting apparel manufacturer that produces t-shirts to commemorate significant athletic achievements for proud students and alumni probably uses:

Capability variety is the difference in how customers view an identical service outcome. What some customers might view as economical and thrifty others might view as cheap and poor value.

An advantage of a production line process is:

Consider any collection of tasks to be assigned to stations in a line balancing exercise. Use the equation for determining the minimum number of stations to derive an upper bound on the efficiency of the actual line balance for those same tasks.

The service package continuum ranges from immediate to delayed.

The ________ includes all the value-added physical and intangible activities that a service organization provides to the customer.

A customer service function at an insurance firm that handles claims based on the first letter of the customer's last name is an example of applying group technology to a service operation.

When designers are considering the ways that a space may be laid out with functional departments:

Draw the product-process matrix and discuss the placement of each process type

According to the law of variability, converting from an assemble-to-order to a make-to-order production process should increase productivity of the manufacturing processes.

In a service package the greater the emphasis on intangible activities is, the more critical is the training and retention of skilled employees and the development and maintenance of the firm's knowledge assets.

A manufacturing process decision affects:

In stark contrast to a product layout, a(n)________ layout is better suited to environments where the process steps can change dramatically from one job or customer to the next.

The greater the emphasis on intangible activities, the more management's attention will be directed to:

A manager deciding where six departments could be located in a six-room office building has over 500 possible arrangements.