Question 1

One of the primary functions of the ______________________________ is to create information flows which support the repetitive work routines of the sales order,shipping,and credit departments.

Accepted Answer

The answer of One of the primary functions of the...

Question 2

If a customer refuses to accept a back order,then the sales event is terminated and the sales order is accepted.

Accepted Answer

A) True 
 B)False

Question 3

The ______________________________ data is the repository of a variety of sales-oriented data,some of which result from recording sales events and some of which originate from activities that do not culminate in completed sales,such as presales activities.

Accepted Answer

The answer of The ______________________________ data is the repository of...

Question 4

Customer Relationship Management (CRM)tools can be used by marketing managers to connect with customers,to learn what they like and don't like,and about new products that they want.

Accepted Answer

A) True 
 B)False

Question 5

A customer request for goods might take the physical form of a telephone call,an EDI transmission,an entry on a Web site,or a faxed or mailed customer order.

Accepted Answer

A) True 
 B)False

Question 6

The concept behind ______________________________ is to cultivate customer relationships by prospecting,acquiring,servicing,and retaining customers.

Accepted Answer

The answer of The concept behind ______________________________ is to cultivate...

Question 7

Assuming that we separate the shipping and billing processes,which of the following data stores provides data to the typical OE/S process but is not updated by the process?

Accepted Answer

A)  general ledger master data 
B)  sales order master data 
C)  inventory master data 
D)  customer master data

Question 8

The grouping of customers into categories based on key characteristics is called:

Accepted Answer

A)  itemization 
B)  Identification 
C)  segmentation 
D)  sales-force automation

Question 9

The buzzword in CRM which means the grouping of customers into categories based on key characteristics is ______________________________.

Accepted Answer

The answer of The buzzword in CRM which means the...

Question 10

In the control matrix of the OE/S process,regarding shipping notice inputs,which of the following control goals is ensured by comparing the shipping notice input to the sales order master data?

Accepted Answer

A)  input completeness and input accuracy 
B)  input completeness and input validity 
C)  input validity and input accuracy 
D)  none of the above

Question 11

The order entry/sales (OE/S)process includes the first four steps in the ______________________________ process.

Accepted Answer

The answer of The order entry/sales (OE/S)process includes the first...

Question 12

In a typical OE/S process,validating a sales order likely would involve all of the following processes except:

Accepted Answer

A)  checking the customer's credit 
B)  verifying inventory availability 
C)  completing the sales order 
D)  completing the picking ticket

Question 13

The entity-relationship (E-R)diagram below represents an order entry/sales process,but with the names of certain entities,characteristics of relationships,and relationship cardinalities removed from the diagram.The names omitted are:
  
Required:
Complete TB Figure 10.8 by: 
a.
Inserting the names from the above lists into the rectangles (entities)or diamonds (characteristics of the relationships),respectively,where they belong
b.
Inserting a 1 or an N where necessary next to the connecting lines to indicate the cardinality of the relationships

Accepted Answer

The answer of The entity-relationship (E-R)diagram below represents an order...

Question 14

The OE/S process helps support the decision needs of the ______________________________ and ______________________________ functions.

Accepted Answer

The answer of The OE/S process helps support the decision...

Question 15

______________________________ advises customer service representatives to check data entries for accuracy before moving on.

Accepted Answer

The answer of ______________________________ advises customer service representatives to check...

Question 16

______________________________ ensures that the organization protects its resources by dealing only with customers who have demonstrated an ability to satisfy their liabilities.

Accepted Answer

The answer of ______________________________ ensures that the organization protects its...

Question 17

A tickler file is one that is reviewed on a current and regular basis for the purpose of taking action to clear the items from that file.

Accepted Answer

A) True 
 B)False

Question 18

A(n)______________________________ file is one that is reviewed on a current and regular basis for the purpose of taking action to clear the items from that file.

Accepted Answer

The answer of A(n)______________________________ file is one that is reviewed...

Question 19

An example of an "exception routine" is a(n):

Accepted Answer

A)  back order process 
B)  inventory subroutine 
C)  customer acknowledgement process 
D)  sales order processing process

Question 20

______________________________ systems are computer-based systems for the capture,storage,retrieval,and presentation of images of objects such as pictures and documents.

Accepted Answer

The answer of ______________________________ systems are computer-based systems for the...

Exam 10: The Order Entrysales Oesprocess

One of the primary functions of the ______________________________ is to create information flows which support the repetitive work routines of the sales order,shipping,and credit departments.

If a customer refuses to accept a back order,then the sales event is terminated and the sales order is accepted.

The ______________________________ data is the repository of a variety of sales-oriented data,some of which result from recording sales events and some of which originate from activities that do not culminate in completed sales,such as presales activities.

Customer Relationship Management (CRM)tools can be used by marketing managers to connect with customers,to learn what they like and don't like,and about new products that they want.

A customer request for goods might take the physical form of a telephone call,an EDI transmission,an entry on a Web site,or a faxed or mailed customer order.

The concept behind ______________________________ is to cultivate customer relationships by prospecting,acquiring,servicing,and retaining customers.

Assuming that we separate the shipping and billing processes,which of the following data stores provides data to the typical OE/S process but is not updated by the process?

The grouping of customers into categories based on key characteristics is called:

The buzzword in CRM which means the grouping of customers into categories based on key characteristics is ______________________________.

In the control matrix of the OE/S process,regarding shipping notice inputs,which of the following control goals is ensured by comparing the shipping notice input to the sales order master data?

The order entry/sales (OE/S)process includes the first four steps in the ______________________________ process.

In a typical OE/S process,validating a sales order likely would involve all of the following processes except:

The OE/S process helps support the decision needs of the and functions.

______________________________ advises customer service representatives to check data entries for accuracy before moving on.

______________________________ ensures that the organization protects its resources by dealing only with customers who have demonstrated an ability to satisfy their liabilities.

A tickler file is one that is reviewed on a current and regular basis for the purpose of taking action to clear the items from that file.

A(n)______________________________ file is one that is reviewed on a current and regular basis for the purpose of taking action to clear the items from that file.

An example of an "exception routine" is a(n) :

______________________________ systems are computer-based systems for the capture,storage,retrieval,and presentation of images of objects such as pictures and documents.