Question 1

Tom,the manager of floral shop,is interested in implementing the principles of administrative management,which involves

Accepted Answer

A) doing time-motion studies. 
B) focusing on unprofitable parts of an organization. 
C) increasing synergy. 
D) managing the total organization. 
E) implementing MBO.

Question 2

________ holds that there are few really new ideas and that "true is better" than new.

Accepted Answer

A) Scientific management 
B) The quality-management viewpoint 
C) Evidence-based management 
D) Behavioral management 
E) MBO

Question 3

_______ suggested that organizations should be operated as "communities," with managers and subordinates working together in harmony.For example,in a publishing company run as a community,editors,editorial assistants,and publishers would work together to determine which books should be published.

Accepted Answer

A) Adam Smith 
B) Frank Gilbreth 
C) Hugo Munsterberg 
D) Mary Parker Follett 
E) Max Weber

Question 4

The management approach that emphasized ways to manage work more efficiently is the ___ approach.

Accepted Answer

A) classical 
B) quality-management 
C) systems 
D) contingency 
E) MBO

Question 5

Donna,a chef in a fine restaurant,utilizes top-of-the-line equipment as she prepares meals for customers.Donna and her equipment are a(n)______ in the restaurant's system.

Accepted Answer

A) cog 
B) piece 
C) output-participant 
D) output 
E) input

Question 6

Right Office Equipment continually talks with customers after they purchase their products,and Right Office managers regularly visit customers to gather feedback on new products,product improvements,and how Right Office can better serve its customers.This is an example of an open system.

Accepted Answer

A) True 
 B)False

Question 7

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement.English's action is an application of ____ to management.

Accepted Answer

A) the hostility-effect approach 
B) the office politics approach 
C) the behavioral science approach 
D) the synergy research approach 
E) a Theory X approach

Question 8

To gain a competitive edge this year,the upper management of a global IT company has decided to focus on customer service,employee training,and continuous quality improvement.This approach is known as

Accepted Answer

A) customer focus. 
B) total quality management (TQM). 
C) evidence-based management. 
D) competitive edging. 
E) constancy of purpose.

Question 9

Jeffrey Pfeffer and Robert Sutton believed that evidence-based management is founded on the belief that facing the hard facts about what works and accepting the nonsense that passes for sound advice will help organizations perform better.

Accepted Answer

A) True 
 B)False

Question 10

Operations management focuses on managing the production and delivery of an organization's products or services

Accepted Answer

A) more economically. 
B) by utilizing motion studies. 
C) with a more diverse workforce. 
D) more effectively. 
E) to more customers.

Question 11

A local farmer grows and sells tomatoes and beans to the local grocers.Look at the farmer's business as a system.In which category do the tomatoes,beans,squash,profits,and losses fall?

Accepted Answer

A) input 
B) therblig 
C) transformational process 
D) result 
E) output

Question 12

Amy is a package delivery service manager.She is interested in implementing ___________,the management philosophy pioneered by Frederick W.Taylor and Frank and Lillian Gilbreth,which scientifically studies work methods to improve the productivity of individual workers.In this particular case,Amy will study the routes that drivers take through a congested to city in order to identify ways that delivery staff can make the most deliveries in each two-hour period.

Accepted Answer

A) human relations management 
B) scientific management 
C) quantitative management 
D) contingency management 
E) management science

Question 13

Hugo Munsterberg is known as

Accepted Answer

A) the father of scientific management. 
B) a pioneer of scientific management. 
C) the father of MBO. 
D) the father of industrial psychology. 
E) the originator of sociology.

Question 14

The systems viewpoint sees organizations as entities made up of four interrelated parts known as

Accepted Answer

A) planning,design,monitoring,production,and feedback. 
B) planning,inputs,monitoring,outputs,and feedback. 
C) inputs,outputs,transformation processes,and feedback. 
D) planning,design,inputs,monitoring,outputs,and follow-up feedback. 
E) vision,planning,design,production,monitoring,and follow-up feedback.

Question 15

This question has two parts;be sure to answer both.First,explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.Next,imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

Accepted Answer

The answer of This question has two parts;be sure to...

Question 16

An organization in which the management builds a commitment to learning,works to generate ideas with impact,and works to generalize ideas with impact is creating a(n)

Accepted Answer

A) focused organization. 
B) learning organization. 
C) evolving atmosphere. 
D) customer-focused organization. 
E) 360-degree training structure.

Question 17

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders.These plans are an example of ____ in action.

Accepted Answer

A) operations management 
B) scientific management 
C) production management 
D) inventory oversight 
E) inventory analysis

Question 18

This question has two parts;be sure to answer both.First,contrast Theory X and Theory Y,explaining why both theories are important.Next,imagine that you manage a staff of six paralegals at a law firm.One of your employees,Claire,is usually a good worker,but lately her performance has been slipping.List two things you might say to Claire if you are a Theory X manager and two things you might say to Claire if you are a Theory Y manager.

Accepted Answer

The answer of This question has two parts;be sure to...

Question 19

George,who owns a small grocery store,has a reputation in the community as a tough manager.Many customers have heard George yell at his employees because he feels that workers today are lazy,lack ambition,and hate to work.George is a(n)____ manager.

Accepted Answer

A) Theory Z 
B) hierarchy 
C) Theory X 
D) accountable 
E) Theory Y

Question 20

Peter Drucker was a 20th-century socialist,opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.

Accepted Answer

A) True 
 B)False

Exam 2: Management Theory: Essential Background for the Successful Manager

Tom,the manager of floral shop,is interested in implementing the principles of administrative management,which involves

________ holds that there are few really new ideas and that "true is better" than new.

_______ suggested that organizations should be operated as "communities," with managers and subordinates working together in harmony.For example,in a publishing company run as a community,editors,editorial assistants,and publishers would work together to determine which books should be published.

The management approach that emphasized ways to manage work more efficiently is the ___ approach.

Donna,a chef in a fine restaurant,utilizes top-of-the-line equipment as she prepares meals for customers.Donna and her equipment are a(n) ______ in the restaurant's system.

Right Office Equipment continually talks with customers after they purchase their products,and Right Office managers regularly visit customers to gather feedback on new products,product improvements,and how Right Office can better serve its customers.This is an example of an open system.

Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement.English's action is an application of ____ to management.

To gain a competitive edge this year,the upper management of a global IT company has decided to focus on customer service,employee training,and continuous quality improvement.This approach is known as

Jeffrey Pfeffer and Robert Sutton believed that evidence-based management is founded on the belief that facing the hard facts about what works and accepting the nonsense that passes for sound advice will help organizations perform better.

Operations management focuses on managing the production and delivery of an organization's products or services

A local farmer grows and sells tomatoes and beans to the local grocers.Look at the farmer's business as a system.In which category do the tomatoes,beans,squash,profits,and losses fall?

Hugo Munsterberg is known as

The systems viewpoint sees organizations as entities made up of four interrelated parts known as

This question has two parts;be sure to answer both.First,explain the three ways Hugo Munsterberg believed psychologists could contribute to industry.Next,imagine that you manage a hair salon and apply each of Munsterberg's principles to your daily tasks as a manager.

An organization in which the management builds a commitment to learning,works to generate ideas with impact,and works to generalize ideas with impact is creating a(n)

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders.These plans are an example of ____ in action.

George,who owns a small grocery store,has a reputation in the community as a tough manager.Many customers have heard George yell at his employees because he feels that workers today are lazy,lack ambition,and hate to work.George is a(n) ____ manager.

Peter Drucker was a 20th-century socialist,opposed capitalism and believed that managers were more of a hindrance than a help to most organizations.