Question 1

A manager in the marketing department feels that it should be possible to manufacture a new product at a low cost per unit,but a production manager feels that the actual costs of production will be much higher.This is an example of:

Accepted Answer

A) Interorganizational conflict 
B) Intrapersonal conflict 
C) Intergroup conflict 
D) Intragroup conflict 
E) Interpersonal conflict

Question 2

When an African-American feels singled out in a group of white workers,a conflict management strategy that can be used successfully would be:

Accepted Answer

A) Benchmarking 
B) Increasing diversity awareness 
C) Top-down management 
D) Bottom-up management 
E) Changing organizational culture

Question 3

In order for people in conflict to create new options for joint gain,they must first:

Accepted Answer

A) Focus on their interests 
B) Focus on the people 
C) Emphasize subordinate goals 
D) Focus on their demands 
E) Emphasize what is unfair

Question 4

Jeff and Jim are in disagreement about who is in charge of whom.Top management tries to resolve this conflict by clarifying the chain of command.This is an attempt to reduce conflict by:

Accepted Answer

A) Altering the source of conflict 
B) Controlling the agenda 
C) Negotiation 
D) Distributive negotiation 
E) Distributive justice

Question 5

A manager exercises her power unobtrusively in order to ensure that other managers whose support they need for an important decision benefit personally from providing support to that manager.This is known as:

Accepted Answer

A) Controlling the agenda 
B) Being in a central position 
C) Relying on objective information 
D) Bringing in an outside expert 
E) Making everyone a winner

Question 6

At the area community college,the various deans are in disagreement as to which department should receive funds for new computer equipment.This is known as:

Accepted Answer

A) Controlling the agenda 
B) Overlapping authority 
C) Incompatible evaluation systems 
D) Scarce resources 
E) Status inconsistency

Question 7

When parties in conflict attempt to resolve their differences without making concessions but try to resolve their differences in ways that leave the parties in conflict better off,this is known as collaboration.

Accepted Answer

A) True 
 B)False

Question 8

Organizational politics always have a negative effect on organizational effectiveness.

Accepted Answer

A) True 
 B)False

Question 9

Discuss three sources of conflict within organizations and give a specific business example of each of these sources.

Accepted Answer

The answer of Discuss three sources of conflict within organizations...

Question 10

When managers exercise power obtrusively,other members of an organization may not be aware that the managers are using their power to influence them.

Accepted Answer

A) True 
 B)False

Question 11

In XYZ Corporation,managers at different levels of the organization are in conflict because the money set aside for raises for managers for the upcoming year must be divided up among all of the managers in some way.This is an example of:

Accepted Answer

A) Controlling the agenda 
B) Compromise 
C) Status inconsistency 
D) Scarce resources 
E) Task interdependence

Question 12

Eva and Evan work within the same department but are competing for the position of department head,this is an example of:

Accepted Answer

A) Interorganizational conflict 
B) Top-down conflict 
C) Intrapersonal conflict 
D) Intragroup conflict 
E) Intergroup conflict

Question 13

When managers exercise power ______,other members of an organization may not be aware that the managers are using their power to influence them.

Accepted Answer

A) Ineffectively 
B) Autocratically 
C) Flagrantly 
D) Unobtrusively 
E) Integratively

Question 14

Two parties in conflict focus on each other's shortcomings instead of focusing on solving the problem.This is an example of:

Accepted Answer

A) Emphasizing superordinate goals 
B) Emphasizing subordinate goals 
C) Focusing on interests instead of demands 
D) Focusing on the people instead of the problem 
E) Focusing on subordinate goals

Question 15

When each party in conflict is willing to engage in agreeing to concessions until a reasonable resolution of the conflict occurs,this is known as compromise.

Accepted Answer

A) True 
 B)False

Question 16

Harold and Juan,both managers at XYZ Corporation,are in disagreement about whose department should be allowed to control the new product development process.Neither of them cares about whether their argument will destroy the good working relationship they have always had.They are engaged in:

Accepted Answer

A) Integrative bargaining 
B) Accommodation 
C) Avoidance 
D) Distributive negotiation 
E) Collaboration

Question 17

An impartial individual,with expertise in handling conflicts,who helps parties in conflict reach an acceptable solution is called a(n):

Accepted Answer

A) Bargainer 
B) Arbitrator 
C) Mediator 
D) Third-party negotiator 
E) Distributive negotiator

Question 18

Define "negotiation." Discuss the two major types of negotiation that managers can use within organizations in an attempt to resolve conflict.

Accepted Answer

The answer of Define "negotiation." Discuss the two major types...

Question 19

Focusing on what is fair is consistent with the principle of procedural justice.

Accepted Answer

A) True 
 B)False

Question 20

A department head uses his political skills to reduce the list of candidates to be considered for a position in the department to include a discussion of only those applicants who are personally acceptable to this manager.This is an example of:

Accepted Answer

A) Controlling the agenda 
B) Making himself irreplaceable 
C) Overlapping authority 
D) Emphasizing status inconsistency 
E) Being in a central position

Exam 17: Managing Conflict,politics,and Negotiation

A manager in the marketing department feels that it should be possible to manufacture a new product at a low cost per unit,but a production manager feels that the actual costs of production will be much higher.This is an example of:

When an African-American feels singled out in a group of white workers,a conflict management strategy that can be used successfully would be:

In order for people in conflict to create new options for joint gain,they must first:

Jeff and Jim are in disagreement about who is in charge of whom.Top management tries to resolve this conflict by clarifying the chain of command.This is an attempt to reduce conflict by:

A manager exercises her power unobtrusively in order to ensure that other managers whose support they need for an important decision benefit personally from providing support to that manager.This is known as:

At the area community college,the various deans are in disagreement as to which department should receive funds for new computer equipment.This is known as:

When parties in conflict attempt to resolve their differences without making concessions but try to resolve their differences in ways that leave the parties in conflict better off,this is known as collaboration.

Organizational politics always have a negative effect on organizational effectiveness.

Discuss three sources of conflict within organizations and give a specific business example of each of these sources.

When managers exercise power obtrusively,other members of an organization may not be aware that the managers are using their power to influence them.

In XYZ Corporation,managers at different levels of the organization are in conflict because the money set aside for raises for managers for the upcoming year must be divided up among all of the managers in some way.This is an example of:

Eva and Evan work within the same department but are competing for the position of department head,this is an example of:

When managers exercise power ______,other members of an organization may not be aware that the managers are using their power to influence them.

Two parties in conflict focus on each other's shortcomings instead of focusing on solving the problem.This is an example of:

When each party in conflict is willing to engage in agreeing to concessions until a reasonable resolution of the conflict occurs,this is known as compromise.

Harold and Juan,both managers at XYZ Corporation,are in disagreement about whose department should be allowed to control the new product development process.Neither of them cares about whether their argument will destroy the good working relationship they have always had.They are engaged in:

An impartial individual,with expertise in handling conflicts,who helps parties in conflict reach an acceptable solution is called a(n) :

Define "negotiation." Discuss the two major types of negotiation that managers can use within organizations in an attempt to resolve conflict.

Focusing on what is fair is consistent with the principle of procedural justice.

A department head uses his political skills to reduce the list of candidates to be considered for a position in the department to include a discussion of only those applicants who are personally acceptable to this manager.This is an example of: