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Brenda Delivers an Eight-Hour Training Program in Customer Service to a Group

Question 12

Multiple Choice

Brenda delivers an eight-hour training program in customer service to a group of new employees. The training program includes no breaks and is the only training the new employees will receive. Brenda has implemented a training practice referred to as:


A) intensive practice.
B) massed practice.
C) distributed practice.
D) continuous learning.

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