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  3. Study Set
    Customer Service Skills for Success
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    Exam 3: Verbal Communication Skills
  5. Question
    Projecting a Presence That Is Assured,confident and Capable Without Appearing
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Projecting a Presence That Is Assured,confident and Capable Without Appearing

Question 22

Question 22

Multiple Choice

Projecting a presence that is assured,confident and capable without appearing aggressive or arrogant is known as your level of ____.


A) rapport
B) indignation
C) aggressiveness
D) assertiveness

Correct Answer:

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