Question 1

Customers are the most important group in the success of any company.Discuss the various types of customers that exist for Dell Computer and discuss how Dell needs to respond differently to the needs of its different customer groups if it is to be successful.

Accepted Answer

Dell's customers can be segmented into several groups: (1)individuals for home use; (2)small companies; (3)large companies; (4)government agencies; (5)educational institutions.
Changes in the number and types of customers or in customers' taste and needs result in opportunities and threats.An organization's success depends on its response to customers.For Dell Computer,which is a part of the PC industry,customers are demanding thinner computers,better graphics and speed,and increased wireless and Internet connections-and lower prices,and PC companies must respond to the changing types and needs of customers.

Question 2

The norms of a society are written rules of codes of conduct that tell people how they are supposed to act in given situations.

Accepted Answer

A) True 
 B)False  False

Question 3

Val comes from a culture that values equality and works for the improvement of the welfare of the less fortunate and values the warm personal relationships more than goal achievement.Val's culture has:

Accepted Answer

A)   high collectivism and short-term orientation.
B)   low power distance and strong nurturing orientation.
C)   high power distance and nurturing orientation.
D)   high power distance and weak nurturing orientation.
E)   low uncertainty avoidance and high individualism. B

Question 4

The higher the barriers to entry in an industry,the greater is the threat of competition.

Accepted Answer

A) True 
 B)False

Question 5

A shift in the age distribution of the population of the United States is an example of a sociocultural force that affects organizations in the United States.

Accepted Answer

A) True 
 B)False

Question 6

In the United States individualism is highly valued,and in Korea and Japan individuals are expected to conform to group expectations.In the context of the general environment,this is an example of a(n)_____ force.

Accepted Answer

A)   demographic
B)   power distance
C)   sociocultural
D)   individual
E)   political

Question 7

Heartz Ltd.,provides Glayton Technologies with input resources that it needs to produce its products.In this context,which of the following categories does Heartz Ltd.,belong to?

Accepted Answer

A)   Suppliers
B)   Competitors
C)   Distributors
D)   Customers
E)   Wholesalers

Question 8

The _____ environment is the set of forces and conditions that originate with global suppliers,distributors,customers,and competitors; these forces and conditions affect an organization's ability to obtain inputs and dispose of its outputs.

Accepted Answer

A)   demographic
B)   legal
C)   task
D)   societal
E)   general

Question 9

A tax that a government imposes on goods imported into the country is known as a(n):

Accepted Answer

A)   sanction.
B)   free-trade tax.
C)   quota.
D)   embargo.
E)   tariff.

Question 10

Low levels of unemployment and increasing interest rates give people less money to spend.

Accepted Answer

A) True 
 B)False

Question 11

Hofstede's model of national culture states five dimensions along which national cultures can be placed.Select any two of these five dimensions and discuss how each of these dimensions creates a different type of climate in which an organization can do business.

Accepted Answer

The answer of Hofstede's model of national culture states five...

Question 12

Explain briefly the role of a distributor.If distributors become powerful,what will be its impact on an organization?

Accepted Answer

The answer of Explain briefly the role of a distributor.If...

Question 13

A firm that has not traditionally been a competitor of EcoPro,Inc.,suddenly creates a new type of product that makes the products of EcoPro,Inc.,obsolete.This is an example of which type of force in the environment?

Accepted Answer

A)   General environment
B)   Task environment
C)   Economic environment
D)   Legal environment
E)   Political environment

Question 14

What do economic forces include? How do they affect the general environment of the organization? What are the challenges that they present to managers?

Accepted Answer

The answer of What do economic forces include? How do...

Question 15

The citizens of the United States and France tend to spend more and save less.

Accepted Answer

A) True 
 B)False

Question 16

List and explain the principal forms of capital flow between countries.

Accepted Answer

The answer of List and explain the principal forms of...

Question 17

Human capital is the flow of power and influence around the world using persuasion,aggression,and force of arms to protect a country's or world region.

Accepted Answer

A) True 
 B)False

Question 18

_____ refer(s)to factors that make it difficult and costly for a company to enter a particular task environment or industry.

Accepted Answer

A)   Political forces
B)   Barriers to entry
C)   Demographic forces
D)   Barriers to exit
E)   Power distance

Question 19

Thirty percent of the customers of Action Group purchase Action Group's product three-fourths of the time that they purchase this type of product.In the context of barriers to entry,this product has a large degree of:

Accepted Answer

A)   distributor loyalty.
B)   political force.
C)   demographic force.
D)   brand loyalty.
E)   potential competition.

Question 20

Today,global exchanges are becoming so complex that some companies specialize solely for managing other companies' global supply chains.

Accepted Answer

A) True 
 B)False

Exam 4: Managing in the Global Environment

Customers are the most important group in the success of any company.Discuss the various types of customers that exist for Dell Computer and discuss how Dell needs to respond differently to the needs of its different customer groups if it is to be successful.

The norms of a society are written rules of codes of conduct that tell people how they are supposed to act in given situations.

Val comes from a culture that values equality and works for the improvement of the welfare of the less fortunate and values the warm personal relationships more than goal achievement.Val's culture has:

The higher the barriers to entry in an industry,the greater is the threat of competition.

A shift in the age distribution of the population of the United States is an example of a sociocultural force that affects organizations in the United States.

In the United States individualism is highly valued,and in Korea and Japan individuals are expected to conform to group expectations.In the context of the general environment,this is an example of a(n) _____ force.

Heartz Ltd.,provides Glayton Technologies with input resources that it needs to produce its products.In this context,which of the following categories does Heartz Ltd.,belong to?

The _____ environment is the set of forces and conditions that originate with global suppliers,distributors,customers,and competitors; these forces and conditions affect an organization's ability to obtain inputs and dispose of its outputs.

A tax that a government imposes on goods imported into the country is known as a(n) :

Low levels of unemployment and increasing interest rates give people less money to spend.

Hofstede's model of national culture states five dimensions along which national cultures can be placed.Select any two of these five dimensions and discuss how each of these dimensions creates a different type of climate in which an organization can do business.

Explain briefly the role of a distributor.If distributors become powerful,what will be its impact on an organization?

A firm that has not traditionally been a competitor of EcoPro,Inc.,suddenly creates a new type of product that makes the products of EcoPro,Inc.,obsolete.This is an example of which type of force in the environment?

What do economic forces include? How do they affect the general environment of the organization? What are the challenges that they present to managers?

The citizens of the United States and France tend to spend more and save less.

List and explain the principal forms of capital flow between countries.

Human capital is the flow of power and influence around the world using persuasion,aggression,and force of arms to protect a country's or world region.

_____ refer(s) to factors that make it difficult and costly for a company to enter a particular task environment or industry.

Thirty percent of the customers of Action Group purchase Action Group's product three-fourths of the time that they purchase this type of product.In the context of barriers to entry,this product has a large degree of:

Today,global exchanges are becoming so complex that some companies specialize solely for managing other companies' global supply chains.