Question 1

According to Alderfer's ERG theory:

Accepted Answer

A) needs are related to each other in a stair-step hierarchy. 
B) only one need can be activated at a time. 
C) frustration of higher-order needs can influence the desire for lower-order needs. 
D) energy needs are the lowest level need. 
E) relatedness needs are the highest level need.

Question 2

According to Vroom's expectancy theory, expectancy ranges from zero to one.

Accepted Answer

A) True 
 B)False

Question 3

Job rotation increases flexibility of employees.

Accepted Answer

A) True 
 B)False

Question 4

Hygiene factors are strongly correlated with job motivation.

Accepted Answer

A) True 
 B)False

Question 5

According to the job characteristics model, people feel experienced responsibility when they perceive their work as worthwhile or important.

Accepted Answer

A) True 
 B)False

Question 6

Fiona was telling her friend about the freedom and discretion given to her in scheduling and deciding the procedures used to complete the tasks assigned to her. Which of the following job characteristics was she talking about?

Accepted Answer

A) Feedback 
B) Autonomy 
C) Task significance 
D) Skill variety 
E) Task identity

Question 7

_____ represents the extent to which the job requires an individual to perform a variety of tasks that require him or her to use different skills and abilities.

Accepted Answer

A) Feedback 
B) Autonomy 
C) Task significance 
D) Skill variety 
E) Task identity

Question 8

_____ pertains to the quantifiability of a goal.

Accepted Answer

A) Feedback 
B) Goal specificity 
C) Action plan 
D) Goal commitment 
E) Goal design

Question 9

A firm trained its customer service representatives who handled telephone enquiries to handle walk-in customers as well. This implies that the firm was engaging in _____.

Accepted Answer

A) job design 
B) job enlargement 
C) scientific management 
D) job enrichment 
E) job rotation

Question 10

_____ refers to the extent to which the job affects the lives of other people within or outside the organization.

Accepted Answer

A) Feedback 
B) Autonomy 
C) Task significance 
D) Skill variety 
E) Task identity

Question 11

Cognitive crafting encompasses a change in how one perceives or thinks about the tasks and relationships associated with one's job.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is the most basic need according to Maslow's need hierarchy?

Accepted Answer

A) Esteem 
B) Safety 
C) Physiological 
D) Self-actualization 
E) Love

Question 13

An instrumentality of zero indicates there is no relationship between effort and performance.

Accepted Answer

A) True 
 B)False

Question 14

Jobs designed according to the principles of scientific management increase employee efficiency and productivity.

Accepted Answer

A) True 
 B)False

Question 15

Brian has a Master's degree in electrical engineering and brings 10 years of experience to his current job. He is known for putting in long hours of hard work on his job. He receives a salary of $75,000, medical and dental coverage, and two weeks of paid vacation every year. From Brian's perspective, which of the following is an input in the individual-organization exchange relationship?

Accepted Answer

A) His salary of $75,000 
B) His Master's degree in electrical engineering 
C) Medical coverage 
D) Dental coverage 
E) Two weeks of paid vacation

Question 16

Motivation involves those psychological processes that cause the arousal, direction, and persistence of voluntary actions that are goal directed.

Accepted Answer

A) True 
 B)False

Question 17

Job enrichment characteristics are incorporated into a job through horizontal loading.

Accepted Answer

A) True 
 B)False

Question 18

According to Vroom, expectancy represents a person's belief that a particular outcome is contingent on accomplishing a specific level of performance.

Accepted Answer

A) True 
 B)False

Question 19

Goal-setting directs attention, regulates effort, increases persistence, and fosters strategies and action plans.

Accepted Answer

A) True 
 B)False

Question 20

In Maslow's need hierarchy, the _____ need is the desire for reputation, prestige, and recognition from others.

Accepted Answer

A) esteem 
B) safety 
C) physiological 
D) self-actualization 
E) love

Exam 8: Foundations of Motivation

According to Alderfer's ERG theory:

According to Vroom's expectancy theory, expectancy ranges from zero to one.

Job rotation increases flexibility of employees.

Hygiene factors are strongly correlated with job motivation.

According to the job characteristics model, people feel experienced responsibility when they perceive their work as worthwhile or important.

Fiona was telling her friend about the freedom and discretion given to her in scheduling and deciding the procedures used to complete the tasks assigned to her. Which of the following job characteristics was she talking about?

_____ represents the extent to which the job requires an individual to perform a variety of tasks that require him or her to use different skills and abilities.

_____ pertains to the quantifiability of a goal.

A firm trained its customer service representatives who handled telephone enquiries to handle walk-in customers as well. This implies that the firm was engaging in _____.

_____ refers to the extent to which the job affects the lives of other people within or outside the organization.

Cognitive crafting encompasses a change in how one perceives or thinks about the tasks and relationships associated with one's job.

Which of the following is the most basic need according to Maslow's need hierarchy?

An instrumentality of zero indicates there is no relationship between effort and performance.

Jobs designed according to the principles of scientific management increase employee efficiency and productivity.

Motivation involves those psychological processes that cause the arousal, direction, and persistence of voluntary actions that are goal directed.

Job enrichment characteristics are incorporated into a job through horizontal loading.

According to Vroom, expectancy represents a person's belief that a particular outcome is contingent on accomplishing a specific level of performance.

Goal-setting directs attention, regulates effort, increases persistence, and fosters strategies and action plans.

In Maslow's need hierarchy, the _____ need is the desire for reputation, prestige, and recognition from others.