Question 1

Technologies will soon solve all communication problems.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an example of very low richness?

Accepted Answer

A)  Emailing the yearly holiday schedule to all employees 
B)  Leaving voice-mail 
C)  Asking your supervisor for a raise 
D)  Interviewing for a sale position

Question 3

Explain the elements in the communication process.

Accepted Answer

The answer of Explain the elements in the communication process....

Question 4

Define communication.

Accepted Answer

The answer of Define communication....

Question 5

Although estimates vary,approximately 2.3 billion spam messages are sent in the United States a(n)________.

Accepted Answer

A)  hour 
B)  day 
C)  month 
D)  year

Question 6

Employees often go through four stages when high-level decisions are developed and implemented: these stages are _______________.

Accepted Answer

A)  speculate, digest, make a conclusion, respond 
B)  digest, deliberate, make a conclusion, respond 
C)  speculate, digest, deliberate, make a conclusion 
D)  speculate, digest, deliberate, respond

Question 7

Which of the following statements about texting is false?

Accepted Answer

A)  Texting is less expensive than many other forms of advertising 
B)  Fifty percent of all texts are read within three minutes of being received 
C)  Texting is the favorite form of communication among young consumers 
D)  People read the vast majority of their text messages

Question 8

Winking one eye most often signals _______________.

Accepted Answer

A)  disbelief 
B)  intimacy 
C)  impatience 
D)  confusion

Question 9

You are making a presentation to a CEO on communication,and she states "we don't need upward communications here and even if we did,I have no idea on how to promote it." Based on what you have learned in this course,how would you reply?

Accepted Answer

The answer of You are making a presentation to a...

Question 10

One-way communication processes are those that do not allow _______________ feedback.

Accepted Answer

A)  receiver-to-receiver 
B)  receiver-to-communicator 
C)  communicator-to-communicator 
D)  All of the choices are correct.

Question 11

Physical cues such as distance,posture,and gestures indicate the _______________ of the emotion being expressed.

Accepted Answer

A)  type 
B)  intensity 
C)  origin 
D)  All of the choices are correct.

Question 12

The exception principle of management states that _______________.

Accepted Answer

A)  face-to-face communication should be avoided whenever possible 
B)  all issues should be presented to managers except in cases of dire emergency 
C)  managers should only be communicated with on matters of exception 
D)  All of the choices are correct.

Question 13

A _______________ is a network node (hardware and/or software)set up to prevent traffic from crossing into a private intranet.

Accepted Answer

A)  firewall 
B)  virus scanner 
C)  server 
D)  encryption device

Question 14

What is non-malfeasance?

Accepted Answer

The answer of What is non-malfeasance?...

Question 15

Texting is typically more expensive than other forms of advertising.

Accepted Answer

A) True 
 B)False

Question 16

_______________ refers to the manipulation of information so that the receiver perceives it as positive.

Accepted Answer

A)  Layering 
B)  Posturing 
C)  Shading 
D)  Filtering

Question 17

What is meant by multicultural communication and why is it increasingly important?

Accepted Answer

The answer of What is meant by multicultural communication and...

Question 18

All organizational communication is meant to inform or clarify.

Accepted Answer

A) True 
 B)False

Question 19

Kreps postulates ______ broad principles applicable to internal organizational communications.

Accepted Answer

A)  two 
B)  three 
C)  four 
D)  five

Question 20

In an organizational framework,the communicator is an employee,manager,or customer with ______________.

Accepted Answer

A)  ideas, intentions, information 
B)  ideas, intentions, information and a purpose for communicating 
C)  a higher status than the receiver 
D)  ideas, intention and status

Exam 13: Communicating Effectively

Technologies will soon solve all communication problems.

Which of the following is an example of very low richness?

Explain the elements in the communication process.

Define communication.

Although estimates vary,approximately 2.3 billion spam messages are sent in the United States a(n) ________.

Employees often go through four stages when high-level decisions are developed and implemented: these stages are _______________.

Which of the following statements about texting is false?

Winking one eye most often signals _______________.

You are making a presentation to a CEO on communication,and she states "we don't need upward communications here and even if we did,I have no idea on how to promote it." Based on what you have learned in this course,how would you reply?

One-way communication processes are those that do not allow _______________ feedback.

Physical cues such as distance,posture,and gestures indicate the _______________ of the emotion being expressed.

The exception principle of management states that _______________.

A _______________ is a network node (hardware and/or software) set up to prevent traffic from crossing into a private intranet.

What is non-malfeasance?

Texting is typically more expensive than other forms of advertising.

_______________ refers to the manipulation of information so that the receiver perceives it as positive.

What is meant by multicultural communication and why is it increasingly important?

All organizational communication is meant to inform or clarify.

Kreps postulates ______ broad principles applicable to internal organizational communications.

In an organizational framework,the communicator is an employee,manager,or customer with ______________.