Question 1

When demand exceeds a supplier's finished goods available,a supplier may allocate product in proportion to what buyers ordered.This rationing often results in shortage gaming by the suppliers customers.

Accepted Answer

A) True 
 B)False

Question 2

The phrases "customer relationship management" and "customer service management" are interchangeable supply chain terms.

Accepted Answer

A) True 
 B)False

Question 3

Training of supply chain partner employees is also known as collaborative education,and can result in more successful supply chains and higher partner returns.

Accepted Answer

A) True 
 B)False

Question 4

Lack of knowledge,uncertainty,and lack of trust between people and organizations are some primary obstacles preventing organizations from sharing information with supply-chain partners,as well as among coworkers.

Accepted Answer

A) True 
 B)False

Question 5

According to the text,all of the following are considered key supply chain business processes EXCEPT:

Accepted Answer

A) Knowledge management process 
B) Manufacturing flow management process​ 
C) Supplier relationship management process​ 
D) Returns management process​

Question 6

Which of the following is a vital element in developing a strong supply chain through the practice of process integration?

Accepted Answer

A) Developing and implementing a strong information technology system that allows for fast and easy information exchanges between supply chain partners 
B) Partner collaborations on methods to improve processes within the supply chain​ 
C) Partnerships, which value information sharing and partner collaborations​ 
D) All of these

Question 7

Due to supply rationing,a buyer is being allotted 90% of her total orders.As a result,the buyer inflates her subsequent orders in an attempt to meet her real needs for demand.This strategy is known as:

Accepted Answer

A) Stockpiling 
B) Bullwhip ordering​ 
C) Order fulfillment​ 
D) Shortage gaming​

Question 8

Which of the following identifies the key customers,determines their needs,and then develops products and/or services to meet those needs?

Accepted Answer

A) Customer Service Management 
B) Product Development and Commercialization​ 
C) Customer Relationship Management​ 
D) Demand Management​

Question 9

The ultimate goal in supply chain management is to create value for the services and products provided to end customers,which,in turn,will benefit the firms in the supply chain network.

Accepted Answer

A) True 
 B)False

Question 10

The textbook lists the following activities as Supply Chain Risk Management activities:
a.Increasing safety stock and forward buying
b.Identify backup suppliers and logistics services
c.Diversify the supply base
d.Utilize a supply chain IT system
e.Develop a formal risk management program​For each also provide the downside of utilizing that particular strategy.

Accepted Answer

The answer of The textbook lists the following activities as...

Question 11

Which of the following is important for external process integration to be successful?

Accepted Answer

A) Successful internal process integration 
B) Compatible information systems 
C) Both A & B 
D) None of these​

Exam 13: Supply Chain Process Integration

When demand exceeds a supplier's finished goods available,a supplier may allocate product in proportion to what buyers ordered.This rationing often results in shortage gaming by the suppliers customers.

The phrases "customer relationship management" and "customer service management" are interchangeable supply chain terms.

Training of supply chain partner employees is also known as collaborative education,and can result in more successful supply chains and higher partner returns.

Lack of knowledge,uncertainty,and lack of trust between people and organizations are some primary obstacles preventing organizations from sharing information with supply-chain partners,as well as among coworkers.

According to the text,all of the following are considered key supply chain business processes EXCEPT:

Which of the following is a vital element in developing a strong supply chain through the practice of process integration?

Due to supply rationing,a buyer is being allotted 90% of her total orders.As a result,the buyer inflates her subsequent orders in an attempt to meet her real needs for demand.This strategy is known as:

Which of the following identifies the key customers,determines their needs,and then develops products and/or services to meet those needs?

The ultimate goal in supply chain management is to create value for the services and products provided to end customers,which,in turn,will benefit the firms in the supply chain network.

Which of the following is important for external process integration to be successful?