Question 1

If the recipients of bad news are in business and acknowledge the possibility of receiving bad news,it is appropriate to use the indirect approach to deliver the bad news.

Accepted Answer

A) True 
 B)False

Question 2

Briefly describe four guidelines to follow in writing effective conclusions to negative messages.

Accepted Answer

The answer of Briefly describe four guidelines to follow in...

Question 3

When using the indirect approach for a bad-news message,you present the reasons for your decision before revealing the bad news itself.

Accepted Answer

A) True 
 B)False

Question 4

In the indirect approach for bad-news messages,the negative decision comes after the reasons supporting the decision.

Accepted Answer

The answer of In the indirect approach for bad-news messages,the...

Question 5

When refusing routine requests,it's a good idea to offer alternative ideas if you can.

Accepted Answer

A) True 
 B)False

Question 6

Experts advise that bad news for employees be delivered in person whenever possible.

Accepted Answer

A) True 
 B)False

Question 7

Employees are always at fault when there are performance problems and the employee has not met the proper goals.

Accepted Answer

A) True 
 B)False

Question 8

Using the indirect approach,you begin your message with a(n)buffer that softens the blow of the bad news.

Accepted Answer

The answer of Using the indirect approach,you begin your message...

Question 9

It is a good idea to use "company policy" as a cushion when presenting reasons for bad news.

Accepted Answer

A) True 
 B)False

Question 10

When composing bad-news messages,it is important to be sensitive to variations across cultures.

Accepted Answer

The answer of When composing bad-news messages,it is important to...

Question 11

Briefly describe at least five strategies that can help avoid being accused of defamation based on negative messages.

Accepted Answer

The answer of Briefly describe at least five strategies that...

Question 12

A good way to de-emphasize bad news is to _____________

Accepted Answer

A) maximize the space devoted to it. 
B) say,"I trust our decision is satisfactory." 
C) avoid stating it and hope that the reader understands what you mean. 
D) bury it in the middle of a sentence or paragraph.

Question 13

If the intended recipient of the negative message has an emotional investment in the situation and is expected to have an emotional reaction to the bad news then it is important to use the direct approach to deliver the bad news.

Accepted Answer

A) True 
 B)False

Question 14

An important goal of any performance evaluation is giving the employee a plan of action for improving his or her performance.

Accepted Answer

A) True 
 B)False

Question 15

When refusing requests for recommendation letters _____________

Accepted Answer

A) maintain goodwill by using a conversational tone. 
B) suggest an alternate avenue of assistance. 
C) be as direct as possible. 
D) point out the reasons for your refusal.

Question 16

Always use the direct approach when denying a request for information.

Accepted Answer

A) True 
 B)False

Question 17

Even when the company is at fault,some experts believe the company should never apologize .

Accepted Answer

The answer of Even when the company is at fault,some...

Question 18

In the reasons section of a bad-news message,you _____________

Accepted Answer

A) convince your audience that your decision is justified. 
B) explain what your decision is before you explain why you have reached it. 
C) apologize for the negative decision. 
D) give at least three reasons.

Question 19

You can de-emphasize bad news by minimizing the space or time devoted to it.

Accepted Answer

A) True 
 B)False

Question 20

To avoid being accused of defamation when you refuse an adjustment _____________

Accepted Answer

A) make all refusals by phone instead of in writing. 
B) explain why you are making the refusal. 
C) consult your company's legal department or an attorney if you think a message might have legal consequences. 
D) all of the above.

Exam 9: Writing Negative Messages

If the recipients of bad news are in business and acknowledge the possibility of receiving bad news,it is appropriate to use the indirect approach to deliver the bad news.

Briefly describe four guidelines to follow in writing effective conclusions to negative messages.

When using the indirect approach for a bad-news message,you present the reasons for your decision before revealing the bad news itself.

In the indirect approach for bad-news messages,the negative decision comes after the reasons supporting the decision.

When refusing routine requests,it's a good idea to offer alternative ideas if you can.

Experts advise that bad news for employees be delivered in person whenever possible.

Employees are always at fault when there are performance problems and the employee has not met the proper goals.

Using the indirect approach,you begin your message with a(n)buffer that softens the blow of the bad news.

It is a good idea to use "company policy" as a cushion when presenting reasons for bad news.

When composing bad-news messages,it is important to be sensitive to variations across cultures.

Briefly describe at least five strategies that can help avoid being accused of defamation based on negative messages.

A good way to de-emphasize bad news is to _____________

If the intended recipient of the negative message has an emotional investment in the situation and is expected to have an emotional reaction to the bad news then it is important to use the direct approach to deliver the bad news.

An important goal of any performance evaluation is giving the employee a plan of action for improving his or her performance.

When refusing requests for recommendation letters _____________

Always use the direct approach when denying a request for information.

Even when the company is at fault,some experts believe the company should never apologize .

In the reasons section of a bad-news message,you _____________

You can de-emphasize bad news by minimizing the space or time devoted to it.

To avoid being accused of defamation when you refuse an adjustment _____________