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    Exam 12: Services and Nonprofit Organization Marketing
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    Which Service Quality Component Is the Knowledge and Courtesy of Employees
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Which Service Quality Component Is the Knowledge and Courtesy of Employees

Question 167

Question 167

Multiple Choice

Which service quality component is the knowledge and courtesy of employees and their ability to convey trust?


A) reliability
B) responsiveness
C) assurance
D) empathy
E) tangibles

Correct Answer:

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