Four Seasons Is Known for 'Knowing All About the Customer

Four Seasons is known for 'knowing all about the customer and their preferences' before they walk into the door.After a busy day at a tradeshow all day,Janine walks into the lobby and is greeted by name by a staff member who informs Janine that she booked her a foot massage for later in the evening.This is a great example of:

A) assurance
B) sympathy
C) responsiveness
D) empathy

Correct Answer:

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