Question 1

Joel's subordinates don't realize that he is using his power to influence them.They support Joel because they believe the decisions he makes are appropriate.Joel is politically skilled and exercises his power

Accepted Answer

A) unobtrusively. 
B) obtrusively. 
C) in an adversarial manner. 
D) a dysfunctional way. 
E) intrusively.

Question 2

Kathleen, the director of Hebron International School, conducts meetings in a way that she strongly influences the alternatives considered for making important decisions.Which of the following political strategies does Kathleen use?

Accepted Answer

A) forming alliances 
B) bringing in an outside expert 
C) controlling the agenda 
D) relying on objective information 
E) generating resources

Question 3

Define functional conflict resolution.Describe the two strategies organizations can use to accomplish functional conflict resolution.

Accepted Answer

The answer of Define functional conflict resolution.Describe the two strategies...

Question 4

Kevin, the production manager at Hexavex Systems, prefers long production runs of thousands of units in order to drive the cost per unit down.However, Andrea, the marketing manager, prefers shorter production runs of a few hundred units in order to deliver the product more quickly to a key customer.Which of the following is the source of conflict between the two managers?

Accepted Answer

A) different goals 
B) overlapping authority 
C) scarce resources 
D) different reward systems 
E) status inconsistencies

Question 5

Differentiate between the four types of organizational conflict and provide an example for each.

Accepted Answer

The answer of Differentiate between the four types of organizational...

Question 6

If the source of a conflict is overlapping authority, a manager should

Accepted Answer

A) sign up employees for diversity training. 
B) clarify the chain of command. 
C) change the organizational culture. 
D) use permanent transfers. 
E) change cultural norms.

Question 7

Lack of conflict in an organization signals that managers strive for agreement rather than effective decision making.

Accepted Answer

A) True 
 B)False

Question 8

Lou and John work in the same department.They have different opinions about how to budget organization resources, so they often experience _____ conflict.

Accepted Answer

A) group 
B) intragroup 
C) interpersonal 
D) intergroup 
E) interorganizational

Question 9

Ty is a marketing manager at JP Inc.He develops mutually beneficial relationships with other managers in order to accomplish the goals of the organization.Which type of political strategies is Ty using to increase his power and gain support?

Accepted Answer

A) controlling uncertainty 
B) being irreplaceable 
C) being in a central position 
D) building alliances 
E) generating resources

Question 10

Which of the following is true about organizational politics?

Accepted Answer

A) Organizational politics cannot be used for personal benefits. 
B) Organizational politics are used only by managers who lack merit and capabilities. 
C) Organizational politics are a purely negative force. 
D) Effective managers do not engage in politics to gain support for and implement needed changes. 
E) Everyone engages in politics to a degree-managers, coworkers, and subordinates, as well as people outside an organization.

Question 11

Under which of the following circumstances does accommodation take place between parties involved in a conflict?

Accepted Answer

A) when the parties to a conflict try to ignore the problem and do nothing to resolve the disagreement 
B) when one party has more power than the other party 
C) when each party is willing to engage in a give-and-take exchange 
D) when the parties to a conflict are willing to cooperate with each other 
E) when the parties try to satisfy their goals without making any concessions

Question 12

Which of the following is true about emphasizing superordinate goals?

Accepted Answer

A) It helps parties in conflict to keep in mind that they are working together for a larger purpose despite their disagreements. 
B) It is inconsistent with integrative bargaining and can easily lead both parties into a distributive negotiation mode. 
C) It helps parties in conflict to focus on getting the majority share of the available resources. 
D) It helps parties in conflict to meet their demands instead of their interests. 
E) It helps parties in conflict to take a competitive, adversarial stance.

Question 13

Even though they have a negative connotation for many people, organizational politics are often a positive force.

Accepted Answer

A) True 
 B)False

Question 14

When _____ takes place, one party to the conflict simply gives in to the demands of the other party.

Accepted Answer

A) avoidance 
B) collaboration 
C) integrative bargaining 
D) accommodation 
E) competition

Question 15

Collaboration involves engaging in a give-and-take exchange and making concessions until a reasonable resolution of the conflict is reached.

Accepted Answer

A) True 
 B)False

Question 16

List the four conflict management strategies focused on individuals that managers can use to reduce conflict within organizations.Provide a specific business example of how each of these strategies could be used by a manager.

Accepted Answer

The answer of List the four conflict management strategies focused...

Question 17

When an organization has a dysfunctionally high level of conflict, managers are likely to emphasize doing what will lead to a competitive advantage for their organization.

Accepted Answer

A) True 
 B)False

Question 18

Superordinate goals are goals that all parties involved in a conflict agree to support.

Accepted Answer

A) True 
 B)False

Question 19

Focusing on what is fair is consistent with the principle of _____, which emphasizes the fair distribution of outcomes based on the meaningful contributions that people make to organizations.

Accepted Answer

A) distributive negotiation 
B) distributive justice 
C) interactional justice 
D) valence 
E) expectancy

Question 20

Which of the following is an ineffective conflict-handling approach?

Accepted Answer

A) compromise 
B) collaboration 
C) accommodation 
D) mediation 
E) integrative bargaining

Exam 17: Managing Conflict, Politics, and Negotiation

Joel's subordinates don't realize that he is using his power to influence them.They support Joel because they believe the decisions he makes are appropriate.Joel is politically skilled and exercises his power

Kathleen, the director of Hebron International School, conducts meetings in a way that she strongly influences the alternatives considered for making important decisions.Which of the following political strategies does Kathleen use?

Define functional conflict resolution.Describe the two strategies organizations can use to accomplish functional conflict resolution.

Differentiate between the four types of organizational conflict and provide an example for each.

If the source of a conflict is overlapping authority, a manager should

Lack of conflict in an organization signals that managers strive for agreement rather than effective decision making.

Lou and John work in the same department.They have different opinions about how to budget organization resources, so they often experience _____ conflict.

Ty is a marketing manager at JP Inc.He develops mutually beneficial relationships with other managers in order to accomplish the goals of the organization.Which type of political strategies is Ty using to increase his power and gain support?

Which of the following is true about organizational politics?

Under which of the following circumstances does accommodation take place between parties involved in a conflict?

Which of the following is true about emphasizing superordinate goals?

Even though they have a negative connotation for many people, organizational politics are often a positive force.

When _____ takes place, one party to the conflict simply gives in to the demands of the other party.

Collaboration involves engaging in a give-and-take exchange and making concessions until a reasonable resolution of the conflict is reached.

List the four conflict management strategies focused on individuals that managers can use to reduce conflict within organizations.Provide a specific business example of how each of these strategies could be used by a manager.

When an organization has a dysfunctionally high level of conflict, managers are likely to emphasize doing what will lead to a competitive advantage for their organization.

Superordinate goals are goals that all parties involved in a conflict agree to support.

Focusing on what is fair is consistent with the principle of _____, which emphasizes the fair distribution of outcomes based on the meaningful contributions that people make to organizations.

Which of the following is an ineffective conflict-handling approach?