Question 1

Many times when working with a new manager,Amy,a successful small-business owner,asks the manager,"What management method do you think will work best in this situation?" In this situation,Amy is utilizing the scientific management approach.

Accepted Answer

A) True 
 B)False

Question 2

Studying theoretical perspectives of management can help a manager in many ways,but seldom provides new ideas in new situations.

Accepted Answer

A) True 
 B)False

Question 3

Through the rational management of resources and distribution of goods and services,scientific management helps ensure that business operations are efficient and effective.

Accepted Answer

A) True 
 B)False

Question 4

When a line cook in a restaurant cooks a raw hamburger to become part of the Super Burger Special,this is an example of a ____.

Accepted Answer

A) transformation process 
B) conversion process 
C) metamorphosis 
D) turning point 
E) therblig

Question 5

Mateo,an IT manager,has been studying the work methods of each task to increase the productivity of the employees in his department.Mateo is utilizing ____.

Accepted Answer

A) synergy 
B) management science 
C) behaviorism 
D) the Hawthorne effect 
E) scientific management

Question 6

When Mr.Jones,the owner of a local hardware store,asks one of his lawnmower suppliers about the total ability of their product to meet customer needs,he is questioning the quality of that mower.

Accepted Answer

A) True 
 B)False

Question 7

Motion studies broke down each worker's job into basic physical motions and then trained workers to use the methods of their best-performing coworkers.

Accepted Answer

A) True 
 B)False

Question 8

The behavioral viewpoint of management emphasized the importance of encouraging employees to work more efficiently.

Accepted Answer

A) True 
 B)False

Question 9

Olde Manufacturing,a parts supplier to the auto industry,has been using the behavioral approach to management for over 100 years.However,since that method of management is too simplistic for practical use,Olde should begin implementing the newer and more sophisticated human relations movement approach to management.

Accepted Answer

A) True 
 B)False

Question 10

When managing her company,Priya,the owner of ABC Manufacturing,utilizes the behavioral viewpoint of management,which emphasizes ways to manage work more efficiently.

Accepted Answer

A) True 
 B)False

Question 11

A local furniture retailer routinely develops and acquires new knowledge,and the employees communicate what they learn to other employees,so the company is able to modify its behavior to reflect what they have learned.This organization is an example of a learning organization.

Accepted Answer

A) True 
 B)False

Question 12

After returning home from a trade show,Mr.Jones,the president of a manufacturing company,spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance.To do so,Mr.Jones discussed a goal of "zero defects." This is an example of ____.

Accepted Answer

A) quality assurance 
B) constancy of purpose 
C) redesign 
D) scientific management 
E) the total quality movement

Question 13

Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____.

Accepted Answer

A) intuitively 
B) only if it results in synergy 
C) ongoing and systematic 
D) only if it saves money 
E) occasionally

Question 14

Behavioral science relies on scientific research for developing theories about human behavior that can be ____.

Accepted Answer

A) used to provide sales tools 
B) used in behavioral science research 
C) helpful when looking at competitive products 
D) used to provide practical tools for managers 
E) used to establish MBO goals

Question 15

The Hawthorne studies succeeded in drawing attention to the importance of "social man" and how managers using good human relations could improve worker productivity.

Accepted Answer

A) True 
 B)False

Question 16

Don,a restaurant manager and MBA student,was reflecting on a how he can apply the classical management viewpoint in his store from a recent class,which supposes his employees are rational in their decisions.

Accepted Answer

A) True 
 B)False

Question 17

Maslow's hierarchy of human needs included ______.

Accepted Answer

A) physiological,financial,love,esteem,self-actualization 
B) financial,love,friends,self-actualization 
C) food and shelter,companionship,ego,self-actualization 
D) physiological,safety,love,esteem,self-actualization 
E) physiological,financial,love,empowerment

Question 18

The 17 basic units of motion,identified by Frank and Lillian Gilbreth,were named _____.

Accepted Answer

A) gilbreths 
B) time frames 
C) therbligs 
D) units 
E) action works

Question 19

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders.This is an example of ____.

Accepted Answer

A) operations management 
B) scientific management 
C) production management 
D) inventory oversight 
E) inventory analysis

Question 20

In our time,the word bureaucracy has come to have negative associations: impersonality,inflexibility,red tape,and a molasses-like response to problems.

Accepted Answer

A) True 
 B)False

Exam 2: Management Theory: Essential Background for the Successful Manager

Many times when working with a new manager,Amy,a successful small-business owner,asks the manager,"What management method do you think will work best in this situation?" In this situation,Amy is utilizing the scientific management approach.

Studying theoretical perspectives of management can help a manager in many ways,but seldom provides new ideas in new situations.

Through the rational management of resources and distribution of goods and services,scientific management helps ensure that business operations are efficient and effective.

When a line cook in a restaurant cooks a raw hamburger to become part of the Super Burger Special,this is an example of a ____.

Mateo,an IT manager,has been studying the work methods of each task to increase the productivity of the employees in his department.Mateo is utilizing ____.

When Mr.Jones,the owner of a local hardware store,asks one of his lawnmower suppliers about the total ability of their product to meet customer needs,he is questioning the quality of that mower.

Motion studies broke down each worker's job into basic physical motions and then trained workers to use the methods of their best-performing coworkers.

The behavioral viewpoint of management emphasized the importance of encouraging employees to work more efficiently.

When managing her company,Priya,the owner of ABC Manufacturing,utilizes the behavioral viewpoint of management,which emphasizes ways to manage work more efficiently.

A local furniture retailer routinely develops and acquires new knowledge,and the employees communicate what they learn to other employees,so the company is able to modify its behavior to reflect what they have learned.This organization is an example of a learning organization.

Gary Hamel suggests we need to look at management as a process and then make improvements and innovation ____.

Behavioral science relies on scientific research for developing theories about human behavior that can be ____.

The Hawthorne studies succeeded in drawing attention to the importance of "social man" and how managers using good human relations could improve worker productivity.

Don,a restaurant manager and MBA student,was reflecting on a how he can apply the classical management viewpoint in his store from a recent class,which supposes his employees are rational in their decisions.

Maslow's hierarchy of human needs included ______.

The 17 basic units of motion,identified by Frank and Lillian Gilbreth,were named _____.

A computer manufacturer is seeking to cut costs by designing an inventory system that reduces the number of finished products in stock due to overproduction and to set in place a production schedule that better matches customers' orders.This is an example of ____.

In our time,the word bureaucracy has come to have negative associations: impersonality,inflexibility,red tape,and a molasses-like response to problems.