Question 1

When utilizing SMART goals or MBO,deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____.

Accepted Answer

A) task at hand;ethical standards 
B) customer;the employees 
C) profitability;details you may be missing 
D) big picture;the necessary details 
E) profits;employee satisfaction

Question 2

While sitting at her desk,Ann is setting goals and deciding how to achieve them.She is ___.

Accepted Answer

A) planning 
B) controlling 
C) delegating 
D) diversifying 
E) synergizing

Question 3

Contrast strategic,tactical,and operational planning.

Accepted Answer

The answer of Contrast strategic,tactical,and operational planning....

Question 4

Tactical planning is a type of operational planning done by upper management.

Accepted Answer

A) True 
 B)False

Question 5

Abe and April are considering starting a family business,so their banker advised them to write a business plan because it helps an entrepreneur ____.

Accepted Answer

A) get financing and reduce competition 
B) develop a mentoring plan 
C) think through important details and focus on a code of ethics 
D) get financing and think through important details,and it better guarantees success 
E) develop a code of business and succeed

Question 6

The responsibility for the development of an organization's mission statement,which outlines the company's competition and how it will ethically compete in the market,is the responsibility of top management and the board of directors.

Accepted Answer

A) True 
 B)False

Question 7

Fast Delivery trains its truck loaders how to set the packages in the delivery vehicles,so that when delivery drivers are pulling packages off their trucks,they are organized in a specific order and with the label facing forward to reduce errors and save time.This precise method of loading a truck is known is a(n)____.

Accepted Answer

A) industry standard 
B) norm 
C) policy 
D) rule 
E) procedure

Question 8

Helping people focus on critical problems,choices,and opportunities is possible through _____.

Accepted Answer

A) planning and diversity 
B) MBO 
C) planning and strategic management 
D) effective synergy policy 
E) a strong value system

Question 9

Brenda,the district manager for Beautiful Florist,told the store managers in her district that she needs the sales goals for next year.A new manager,Paula,said,"I am going to sell over $100,000 in flowers next year." Brenda later told Paula that "I need to know specifically,in each category,how much you plan on selling." Brenda's request for a specific answer is an example of a _____.

Accepted Answer

A) target date 
B) general objective 
C) simplistic goal 
D) focal point 
E) SMART goal

Question 10

A single-use plan encompassing a variety of projects or activities is an example of a(n)___.

Accepted Answer

A) program 
B) rule 
C) policy 
D) project 
E) procedure

Question 11

A standing plan that designates specific required action is a(n)____.

Accepted Answer

A) procedure 
B) industry standard 
C) rule 
D) policy 
E) certified procedure

Question 12

In a late October marketing meeting,Theresa,the branch manager,told her marketing manager,Sal,that she needed two things by the end of the year from him: "First I want your goals for next year,and then I need your action plan to reach your goals,your ____."

Accepted Answer

A) code of ethics 
B) business plan 
C) vision statement 
D) expense report 
E) marketing plan

Question 13

The upper-level managers of Deluxe Coffee are meeting to discuss the long-range goals and vision of the company.Like any organization,an organization should adopt planning and strategic management for two reasons: to provide direction and momentum and to encourage retention of high-value employees.

Accepted Answer

A) True 
 B)False

Question 14

A business model is a type of business plan.

Accepted Answer

A) True 
 B)False

Question 15

Research has proven that writing out goals does not necessarily help a person feel more confident when entering a new group.

Accepted Answer

A) True 
 B)False

Question 16

According to Richard Branson,founder of Virgin Atlantic airlines,you can set a really hard goal,such as increasing your class study time 50%,which is "stretching yourself beyond what your mind might think is safe," also known as a(n)____.

Accepted Answer

A) increased-state mindset 
B) push goal 
C) stress goal 
D) inclining goal 
E) stretch goal

Question 17

Professor Jones,a business teacher,meets with his students mid-quarter to give out midterm reports and discuss with students how to improve their grade for the remainder of term.Also,he likes to meet with his students each week after midterm to discuss how they are progressing on suggestions related to the midterm reports.Discuss how Professor Jones is using the planning control steps of the planning/control cycle with his students.

Accepted Answer

The answer of Professor Jones,a business teacher,meets with his students...

Question 18

MBO works by the upper movement of goals through the organization;that is,top managers set general organizational objectives based on what individual employees and then departments voice as their objectives.

Accepted Answer

A) True 
 B)False

Question 19

David is starting a karate school,and he has been working with Mr.Smith,a business counselor with the SBA.Mr.Smith told David that the first three steps to planning his organization are (in the correct order)___.

Accepted Answer

A) strategic planning,mission statement,vision statement 
B) operational planning,mission statement,hiring plan 
C) strategic planning,operational planning,vision statement 
D) mission statement,vision statement,strategic planning 
E) tactical planning,operational planning,mission statement

Question 20

The production plant for Ace Manufacturing has been located in the same place for over 100 years.It has just completed its new factory,which includes its new corporate offices.The planning required for moving of Ace into a new facility is a single-use plan.

Accepted Answer

A) True 
 B)False

Exam 5: Planning: The Foundation of Successful Management

When utilizing SMART goals or MBO,deadlines can help you keep your eye on the __ while simultaneously paying attention to _.

While sitting at her desk,Ann is setting goals and deciding how to achieve them.She is ___.

Contrast strategic,tactical,and operational planning.

Tactical planning is a type of operational planning done by upper management.

Abe and April are considering starting a family business,so their banker advised them to write a business plan because it helps an entrepreneur ____.

The responsibility for the development of an organization's mission statement,which outlines the company's competition and how it will ethically compete in the market,is the responsibility of top management and the board of directors.

Helping people focus on critical problems,choices,and opportunities is possible through _____.

A single-use plan encompassing a variety of projects or activities is an example of a(n) ___.

A standing plan that designates specific required action is a(n) ____.

In a late October marketing meeting,Theresa,the branch manager,told her marketing manager,Sal,that she needed two things by the end of the year from him: "First I want your goals for next year,and then I need your action plan to reach your goals,your ____."

The upper-level managers of Deluxe Coffee are meeting to discuss the long-range goals and vision of the company.Like any organization,an organization should adopt planning and strategic management for two reasons: to provide direction and momentum and to encourage retention of high-value employees.

A business model is a type of business plan.

Research has proven that writing out goals does not necessarily help a person feel more confident when entering a new group.

According to Richard Branson,founder of Virgin Atlantic airlines,you can set a really hard goal,such as increasing your class study time 50%,which is "stretching yourself beyond what your mind might think is safe," also known as a(n) ____.

MBO works by the upper movement of goals through the organization;that is,top managers set general organizational objectives based on what individual employees and then departments voice as their objectives.

David is starting a karate school,and he has been working with Mr.Smith,a business counselor with the SBA.Mr.Smith told David that the first three steps to planning his organization are (in the correct order) ___.

The production plant for Ace Manufacturing has been located in the same place for over 100 years.It has just completed its new factory,which includes its new corporate offices.The planning required for moving of Ace into a new facility is a single-use plan.