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    Networked World
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    Exam 9: Customer Relationship Management
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    Which of the Following Is a Step in the CRM
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Which of the Following Is a Step in the CRM

Question 22

Question 22

Multiple Choice

Which of the following is a step in the CRM process cycle?


A) touch points
B) process redesign
C) business intelligence
D) ERP integration
E) forecasting

Correct Answer:

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