Question 1

Total Chemical Corp.(TCC)developed a goal-setting program aimed at teams that operate the petrochemical process in TCC's plants.The goal-setting program encouraged team leaders to frequently remind team members to 'do their best'.TCC's executives also rewarded team leaders who pushed employees to complete impossible deadlines.One year after the goal-setting program was introduced,TCC's executives couldn't see much improvement in job performance.Explain why goal setting might not have worked effectively here.

Accepted Answer

The answer of Total Chemical Corp.(TCC)developed a goal-setting program aimed...

Question 2

An individual's perceived probability that a particular level of effort will result in a particular level of performance refers to the:

Accepted Answer

A) E-to-P need. 
B) EP-to-PO outcome. 
C) E-to-V expectancy. 
D) E-to-P expectancy. 
E) EV-to-PE outcomE.

Question 3

When employees want to improve their self-image,they seek out positive feedback from social sources.

Accepted Answer

A) True 
 B)False

Question 4

Maslow's needs hierarchy theory incorporates only five basic categories.

Accepted Answer

A) True 
 B)False

Question 5

Through hard work,Gan lives comfortably without much financial debt.Now he wants to improve relations with colleagues and form stronger friendships.Which needs-based theory of motivation best explains Gan's recent focus on his social needs?

Accepted Answer

A) Four-drive theory 
B) Learned needs theory 
C) Needs hierarchy theory 
D) Expectancy theory 
E) Equity theory

Question 6

Maslow's needs hierarchy theory states that people are motivated by only one need at a time.

Accepted Answer

A) True 
 B)False

Question 7

Research has concluded that punishment and negative reinforcement should never be used in organizational settings.

Accepted Answer

A) True 
 B)False

Question 8

Balanced scorecards are used mainly to measure performance of production employees.

Accepted Answer

A) True 
 B)False

Question 9

The optimal level of goal difficulty occurs where the goal has more than a low level,but less than a moderate level of goal difficulty.

Accepted Answer

A) True 
 B)False

Question 10

Big Box Construction Company has received warnings from government safety inspectors that employees at some of its construction sites are not wearing the required safety helmets and noise-protection equipment.The company could lose these contracts if safety practices are not maintained.The company has warned employees that they could be fired if they don't wear the safety gear,but this has had little effect.Describe an A-B-C analysis for this situation and provide two types of behaviour modification interventions that might change employee behaviour in this situation.

Accepted Answer

The answer of Big Box Construction Company has received warnings...

Question 11

Which reinforcement schedule is best for helping employees to learn new behaviours?

Accepted Answer

A) Continuous 
B) Fixed interval 
C) Fixed ratio 
D) Variable ratio 
E) Variable interval

Question 12

All of the following are reasons given for why some employees are "disengaged" EXCEPT:

Accepted Answer

A) Companies have not strived for employee involvement. 
B) Organizational injustices. 
C) Communication about the business is lacking. 
D) Employee development opportunities are lacking. 
E) Basic needs of employees have not been provided or satisfied.

Question 13

One feature of Maslow's needs hierarchy theory that continues to have support is that:

Accepted Answer

A) everyone has the same needs hierarchy. 
B) no one ever experiences self-actualization. 
C) motivation is caused by the environment,not by internal thoughts or emotions. 
D) we should build positive qualities and perspectives within individuals and institutions as opposed to focussing on trying to fix what might be wrong with them. 
E) everyone compares themselves to other people when determining what is fair.

Question 14

Unlike needs hierarchy models,recent studies suggest that:

Accepted Answer

A) values,self-concept,and social identity influence a person's unique needs hierarchy. 
B) people do not have a needs hierarchy. 
C) everyone has the same needs hierarchy. 
D) physiological and safety needs are always the lowest level needs. 
E) all needs are learned rather than formed from innate drives.

Question 15

People with __________ are more effective in many jobs requiring social interaction,but they tend to be less effective at allocating scarce resources.

Accepted Answer

A) high nAch 
B) low nPow 
C) high nPow 
D) low nAff 
E) high nAff

Question 16

McClelland's learned needs theory does NOT include which of these needs?

Accepted Answer

A) Safety need 
B) Achievement need 
C) Socialized power need 
D) Personalized power need 
E) Affiliation need

Question 17

One way to increase an employee's E-to-P expectancy regarding a specific task is to increase the person's self-confidence through counselling and coaching.

Accepted Answer

A) True 
 B)False

Question 18

Employee motivation tends to increase when people are assigned to jobs for which they are qualified and they receive coaching to improve their self-confidence.Both of these practices improve employee motivation by:

Accepted Answer

A) reducing feelings of inequity. 
B) increasing outcome valences. 
C) satisfying existence needs. 
D) increasing P-to-O expectancies. 
E) increasing E-to-P expectancies.

Question 19

Maslow is credited for bringing a mechanistic perspective to the study of motivation.

Accepted Answer

A) True 
 B)False

Question 20

Self-reinforcement is a component of:

Accepted Answer

A) social cognitive theory. 
B) behaviour modification. 
C) Johari Window. 
D) attribution theory. 
E) None of the answers apply.

Exam 5: Foundations of Employee Motivation

An individual's perceived probability that a particular level of effort will result in a particular level of performance refers to the:

When employees want to improve their self-image,they seek out positive feedback from social sources.

Maslow's needs hierarchy theory incorporates only five basic categories.

Through hard work,Gan lives comfortably without much financial debt.Now he wants to improve relations with colleagues and form stronger friendships.Which needs-based theory of motivation best explains Gan's recent focus on his social needs?

Maslow's needs hierarchy theory states that people are motivated by only one need at a time.

Research has concluded that punishment and negative reinforcement should never be used in organizational settings.

Balanced scorecards are used mainly to measure performance of production employees.

The optimal level of goal difficulty occurs where the goal has more than a low level,but less than a moderate level of goal difficulty.

Which reinforcement schedule is best for helping employees to learn new behaviours?

All of the following are reasons given for why some employees are "disengaged" EXCEPT:

One feature of Maslow's needs hierarchy theory that continues to have support is that:

Unlike needs hierarchy models,recent studies suggest that:

People with __________ are more effective in many jobs requiring social interaction,but they tend to be less effective at allocating scarce resources.

McClelland's learned needs theory does NOT include which of these needs?

One way to increase an employee's E-to-P expectancy regarding a specific task is to increase the person's self-confidence through counselling and coaching.

Employee motivation tends to increase when people are assigned to jobs for which they are qualified and they receive coaching to improve their self-confidence.Both of these practices improve employee motivation by:

Maslow is credited for bringing a mechanistic perspective to the study of motivation.

Self-reinforcement is a component of: