Question 1

Event tickets,computers,and peripherals top the list of top products sold online.

Accepted Answer

A) True 
 B)False

Question 2

What is meant by e-business? Name the five broad categories of e-business.

Accepted Answer

The answer of What is meant by e-business? Name the...

Question 3

The use of bots has made shopping easier,as it can search hundreds of websites for information on products that meet certain criteria set by the customer.

Accepted Answer

A) True 
 B)False

Question 4

Fred purchased six paperbacks from books2u.com three months back.This week,when he logged on to books2u.com,the home page had his name and recommended 6 new books on his favorite topics.This is an instance of:

Accepted Answer

A)  information leak. 
B)  breach of privacy. 
C)  geotargeting. 
D)  personalized marketing.

Question 5

Which of the following statements about B2C e-marketing is true?

Accepted Answer

A)  B2C e-business involves online sale of services as much as physical goods. 
B)  B2C transactions account for most of the e-marketing activity. 
C)  B2C e-marketing facilitates transactions between organizations. 
D)  Service providers prefer the B2B model to B2C as there is not enough scope for service transactions in B2C e-business.

Question 6

_____ is a scam that collects personal information through voice response systems.

Accepted Answer

A) electronic bulletin board 
B) extranet 
C) encryption 
D) e-marketing 
E) private exchange
F)bot
G)search marketing
H)electronic signature
I)phishing
J)blog
K)click-through rate
L)conversion rate
M)electronic shopping cart
N)firewall
O)e-procurement
P)vishing
Q)spam
R)podcast
S)preroll video ad
T)engagement

Question 7

A(n)_____ is a secure website in which a company and its suppliers share data related to e-marketing,from product design through order delivery.

Accepted Answer

A) electronic bulletin board 
B) extranet 
C) encryption 
D) e-marketing 
E) private exchange
F)bot
G)search marketing
H)electronic signature
I)phishing
J)blog
K)click-through rate
L)conversion rate
M)electronic shopping cart
N)firewall
O)e-procurement
P)vishing
Q)spam
R)podcast
S)preroll video ad
T)engagement

Question 8

Conflicts between producers,wholesalers,and retailers are called channel conflicts.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following terms refers to an advantage brought about by the advent of the Internet as a shopping medium by eliminating the geographic protections and limitations of local business and by giving smaller firms a wider audience?

Accepted Answer

A)  Personalization 
B)  Digital tooling 
C)  Interactivity 
D)  Global reach

Question 10

The Internet allows retailers and vendors to exchange vital information,improving the overall functioning of supply and distribution.

Accepted Answer

A) True 
 B)False

Exam 5: E-Business: Managing the Customer Experience

Event tickets,computers,and peripherals top the list of top products sold online.

What is meant by e-business? Name the five broad categories of e-business.

The use of bots has made shopping easier,as it can search hundreds of websites for information on products that meet certain criteria set by the customer.

Fred purchased six paperbacks from books2u.com three months back.This week,when he logged on to books2u.com,the home page had his name and recommended 6 new books on his favorite topics.This is an instance of:

Which of the following statements about B2C e-marketing is true?

_____ is a scam that collects personal information through voice response systems.

A(n) _____ is a secure website in which a company and its suppliers share data related to e-marketing,from product design through order delivery.

Conflicts between producers,wholesalers,and retailers are called channel conflicts.

Which of the following terms refers to an advantage brought about by the advent of the Internet as a shopping medium by eliminating the geographic protections and limitations of local business and by giving smaller firms a wider audience?

The Internet allows retailers and vendors to exchange vital information,improving the overall functioning of supply and distribution.