Question 1

Which of the following is not one of the important characteristics of business processes?

Accepted Answer

A)   The processes have internal users
B)   The processes have external users
C)   The processes occur only within organizations
D)   The processes occur across organizations C

Question 2

Manufacturing is a ________ facing process.

Accepted Answer

Customer

Question 3

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence?

Accepted Answer

A)   Business process modeling
B)   Business process model
C)   Business process management
D)   Business process reengineering A

Question 4

What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

Accepted Answer

A)   Business process modeling
B)   Business process model
C)   Business process management
D)   Business process reengineering

Question 5

Product development is a customer facing business process.

Accepted Answer

A) True 
 B)False

Question 6

Compare the continuous process improvement model and business process reengineering.

Accepted Answer

The answer of Compare the continuous process improvement model and...

Question 7

What is a business facing process?

Accepted Answer

A)   A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B)   Result in a product or service that is received by an organization's external customer.
C)   Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D)   Attempts to understand and measure the current process, and make performance improvements accordingly.

Question 8

Business process management (BPM) integrates all of an organization's business process to make individual processes more efficient. BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.

Accepted Answer

A) True 
 B)False

Question 9

Describe business processes and their importance to an organization.

Accepted Answer

The answer of Describe business processes and their importance to...

Question 10

Which of the following is one of the important characteristics of business processes?

Accepted Answer

A)   The process is cross-departmental
B)   The process is based on how work should be done across organizations
C)   The process occurs only within organizations
D)   The process has internal users only

Question 11

Explain business process management along with the reason for its importance to an organization.

Accepted Answer

The answer of Explain business process management along with the...

Question 12

What is a business process?

Accepted Answer

A)   A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B)   Result in a product or service that is received by an organization's external customer.
C)   Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D)   Attempts to understand and measure the current process, and make performance improvements accordingly.

Question 13

What integrates all of an organization's business process to make individual processes more efficient?

Accepted Answer

A)   Business process modeling
B)   Business process model
C)   Business process management
D)   Business process reengineering

Question 14

What is used to create an application that is helpful in designing business process models and also helpful in simulating, optimizing, monitoring, and maintaining various processes that occur within an organization?

Accepted Answer

A)   Business process modeling
B)   Business process model
C)   Business process management tools
D)   Business process reengineering

Question 15

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A)   Customer facing process
B)   Business process reengineering
C)   Continuous process improvement
D)   Business process management

Question 16

Which of the following is a business facing process?

Accepted Answer

A)   Marketing process
B)   Sales process
C)   Billing process
D)   Budgeting

Question 17

Customer facing processes result in a product or service that is received by an organization's ___________ customer.

Accepted Answer

The answer of Customer facing processes result in a product...

Question 18

Business processes transform a set of inputs into a set of ___________ for another person or process by using people and tools.

Accepted Answer

The answer of Business processes transform a set of inputs...

Question 19

Continuous process improvement model attempts to understand and _________ the current process, and make performance improvements accordingly.

Accepted Answer

The answer of Continuous process improvement model attempts to understand...

Question 20

What attempts to understand and measure the current process, and make performance improvements accordingly?

Accepted Answer