Question 1

Which of the following is considered an appropriate best practice when sending e-mail messages?

Accepted Answer

A)  Write important messages in all capital letters to emphasize them. 
B)  Never send attachments because they often carry viruses. 
C)  Don't forward messages without permission. 
D)  Send blanket copies of all e-mail messages to make sure that everything you do is documented.

Question 2

Brianna, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours.What is the best advice you can give her to ensure that she is using this tool professionally?

Accepted Answer

A)  Because texting is completely secure, use text messaging to send confidential or sensitive information instead of sending this information via e-mail. 
B)  Don't worry about using proper grammar or spelling; the whole point of sending text messages is to be fast. 
C)  Don't text while driving a car on her sales calls. 
D)  Brianna should do all of these.

Question 3

Typical search engines favor Web resources that generate the most traffic.

Accepted Answer

A) True 
 B)False

Question 4

Including a subject line in an e-mail message is optional because these messages are usually short.

Accepted Answer

A) True 
 B)False

Question 5

Using a descriptive subject line in an e-mail message may determine whether and when the message will be read.

Accepted Answer

A) True 
 B)False

Question 6

Monique wants to be an effective e-mail communicator.What should she do?

Accepted Answer

A)  Use bullets and headings to organize longer messages. 
B)  Consider cultural differences. 
C)  Double check before hitting the Send button. 
D)  Monica should do all of these.

Question 7

Randy must read and reply to several e-mail messages.What is the best tip he can follow to make sure that he handles his e-mail professionally?

Accepted Answer

A)  Automatically return the sender's entire message when replying. 
B)  Even if you can't reply immediately, acknowledge receipt. 
C)  Read and reply to each e-mail message in your inbox before moving on to the next message. 
D)  Print every e-mail message you receive to make sure you have proper documentation.

Question 8

Leyla must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and access data and software application in remote network clusters?

Accepted Answer

A)  E-mail 
B)  Twitter 
C)  Cloud computing 
D)  Social networking sites

Question 9

Producing a simple podcast requires sophisticated equipment.

Accepted Answer

A) True 
 B)False

Question 10

Karen, a real estate agent, wants to create simple podcasts that will allow her clients to take virtual tours of available properties.What will she need to create these simple podcasts?

Accepted Answer

A)  A recording, editing, and publishing software program such as Audacity and a digital recorder 
B)  A sophisticated microphone and other audio equipment 
C)  A professional recording room and professional actors to record the podcasts 
D)  All of these choices

Question 11

Please let me know if I may be of further assistance is an example of an effective, professional closing for an e-mail message.

Accepted Answer

A) True 
 B)False

Question 12

Subject lines such as Free Information should be avoided in e-mail messages because the word "Free" may trigger ____________________ filters.

Accepted Answer

The answer of Subject lines such as Free Information should...

Question 13

Misuse of e-mail and the Web by employees is costly to employers in terms of lost productivity and possible litigation.

Accepted Answer

A) True 
 B)False

Question 14

Knowledge and information workers are expected to remain tethered to their jobs wherever they are.

Accepted Answer

A) True 
 B)False

Question 15

Subject lines should be written as complete sentences ending with periods.

Accepted Answer

A) True 
 B)False

Question 16

A(n)____________________ is a Web site with journal entries (posts)usually written by one person with comments added by others.

Accepted Answer

The answer of A(n)____________________ is a Web site with journal...

Question 17

Which of the following is not a reason that electronic communication is so important in organizations today?

Accepted Answer

A)  Today's managers need employees to be able to respond rapidly wherever they are located geographically. 
B)  Employees with more decision-making power must collect, exchange, and evaluate more information. 
C)  Cross-functional teams, which often function virtually, need to be able to communicate quickly and efficiently. 
D)  E-mail ensures that a message will be understood by the recipient.

Question 18

A professional blog should provide fresh content regularly.

Accepted Answer

A) True 
 B)False

Question 19

Some e-mail users include a(n)____________________ block that includes the sender's full contact information the closing of an e-mail message.

Accepted Answer

The answer of Some e-mail users include a(n)____________________ block that...

Question 20

How do organizations use podcasts?

Accepted Answer

A)  Major news organizations and media outlets podcast radio and TV shows. 
B)  Colleges and universities use podcasts to allow students to access instructors' lectures, interviews, sporting events, and other content. 
C)  Businesses use podcasts to send audio and video messages to customers and to provide training to employees. 
D)  Organizations use podcasts for all of these.

Exam 7: Electronic Messages and Digital Media

Which of the following is considered an appropriate best practice when sending e-mail messages?

Brianna, a sales rep, has just learned that she will be allowed to text with her colleagues and clients during work hours.What is the best advice you can give her to ensure that she is using this tool professionally?

Typical search engines favor Web resources that generate the most traffic.

Including a subject line in an e-mail message is optional because these messages are usually short.

Using a descriptive subject line in an e-mail message may determine whether and when the message will be read.

Monique wants to be an effective e-mail communicator.What should she do?

Randy must read and reply to several e-mail messages.What is the best tip he can follow to make sure that he handles his e-mail professionally?

Leyla must be able to access her company's accounting records and accounting software from remote locations.What technology will allow her to store and access data and software application in remote network clusters?

Producing a simple podcast requires sophisticated equipment.

Karen, a real estate agent, wants to create simple podcasts that will allow her clients to take virtual tours of available properties.What will she need to create these simple podcasts?

Please let me know if I may be of further assistance is an example of an effective, professional closing for an e-mail message.

Subject lines such as Free Information should be avoided in e-mail messages because the word "Free" may trigger ____________________ filters.

Misuse of e-mail and the Web by employees is costly to employers in terms of lost productivity and possible litigation.

Knowledge and information workers are expected to remain tethered to their jobs wherever they are.

Subject lines should be written as complete sentences ending with periods.

A(n)____________________ is a Web site with journal entries (posts)usually written by one person with comments added by others.

Which of the following is not a reason that electronic communication is so important in organizations today?

A professional blog should provide fresh content regularly.

Some e-mail users include a(n)____________________ block that includes the sender's full contact information the closing of an e-mail message.

How do organizations use podcasts?