Question 1

_____ questions often present interviewees with a scenario they are likely to encounter on the job and ask them to indicate how they would handle it.

Accepted Answer

A)  Unstructured interview 
B)  Situational interview 
C)  Traditional interview 
D)  Conventional interview 
E)  Informal interview

Question 2

_____ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

Accepted Answer

A)  Labor relation 
B)  Subjective appraisal 
C)  Feedback 
D)  Recruitment 
E)  Job enlargement

Question 3

A sales manager working for a car dealership evaluates each one of his sales staff solely on the number of cars sold by each member in one month and not by the method used to make the sales. This is an example of a(n) _____.

Accepted Answer

A)  subjective appraisal 
B)  trait appraisal 
C)  personality appraisal 
D)  behavioral appraisal 
E)  objective appraisal

Question 4

An organization requires all job applicants to fill out applications with details such as their name, age, educational qualifications, and previous work experience. This organization is focusing on which aspect of the selection process?

Accepted Answer

A)  Interview process 
B)  Paper-and-pencil test 
C)  Personality assessment 
D)  Background information 
E)  Reference-checking

Question 5

Discuss the five major components of a human resource management system.

Accepted Answer

The answer of Discuss the five major components of a...

Question 6

_____ are the activities managers engage in to ensure that they have effective working relationships with the labor unions that represent their employees' interests.

Accepted Answer

A)  Subjective appraisals 
B)  Labor relations 
C)  Conflict management 
D)  Conflict resolution 
E)  Objective appraisals

Question 7

Labor relations encompass the steps that managers take to develop and maintain good working relationships with the unions that may represent their employees' interests.

Accepted Answer

A) True 
 B)False

Question 8

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____. Author: Would it be a good idea to specify labor supply and demand?

Accepted Answer

A)  human resource accounting 
B)  human resource development 
C)  human resource planning 
D)  training and development 
E)  job analyses

Question 9

Using grievance procedures, workers who believe they are not being fairly treated are allowed to voice their concerns and have their interests represented by the union.

Accepted Answer

A) True 
 B)False

Question 10

Human resource management is simple because organizations need not adhere to state or national laws.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is specific only to employee development, and not training?

Accepted Answer

A)  Simulation 
B)  Classroom instruction 
C)  On-the-job training 
D)  Formal education 
E)  Role playing

Question 12

Discuss the advantages and disadvantages of internal recruitment. Explain how external recruitment can compensate for these disadvantages.

Accepted Answer

The answer of Discuss the advantages and disadvantages of internal...

Question 13

_____ includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

Accepted Answer

A)  Product management 
B)  Human resource management 
C)  Total quality management 
D)  Distribution management 
E)  Customer relationship management

Question 14

The process of identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is collectively known as _____.

Accepted Answer

A)  a job evaluation 
B)  a job application 
C)  a job definition 
D)  a job appraisal 
E)  a job analysis

Question 15

As part of the selection process, Mark was required to take a test to determine if he had the necessary skills to perform the jobs successfully. What type of test would Mark most likely be required to take?

Accepted Answer

A)  Behavioral test 
B)  Personality test 
C)  Trait test 
D)  Morale test 
E)  Ability test

Question 16

Newly hired trucking employees of a courier delivery service ride with experienced drivers during deliveries to familiarize themselves with routes, timing, and driving conditions. This method of imparting training is an example of _____.

Accepted Answer

A)  simulations 
B)  classroom instruction 
C)  on-the-job training 
D)  formal education 
E)  role playing

Question 17

Due to the complexity and severe consequences of mistakes, pilots are required to undergo training in an artificial setting that closely mimics actual flying conditions. This type of training is called _____.

Accepted Answer

A)  simulation 
B)  apprenticeship 
C)  on-the-job training 
D)  formal education 
E)  assistantship

Question 18

Benefits include employees' base salaries, pay raises, and bonuses and are determined by a number of factors such as characteristics of the organization and the job and levels of performance.

Accepted Answer

A) True 
 B)False

Question 19

_____ appraisals assess what workers are like, while _____ appraisals assess what workers do.

Accepted Answer

A)  Trait; results 
B)  Behavior; results 
C)  Trait; behavior 
D)  Results; behavior 
E)  Behavior; trait

Question 20

In on-the-job training, learning occurs outside the work setting, in classrooms where employees acquire the knowledge and skills required to perform their jobs.

Accepted Answer

A) True 
 B)False

Exam 12: Human Resource Management

_____ questions often present interviewees with a scenario they are likely to encounter on the job and ask them to indicate how they would handle it.

_____ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

A sales manager working for a car dealership evaluates each one of his sales staff solely on the number of cars sold by each member in one month and not by the method used to make the sales. This is an example of a(n) _____.

An organization requires all job applicants to fill out applications with details such as their name, age, educational qualifications, and previous work experience. This organization is focusing on which aspect of the selection process?

Discuss the five major components of a human resource management system.

_____ are the activities managers engage in to ensure that they have effective working relationships with the labor unions that represent their employees' interests.

Labor relations encompass the steps that managers take to develop and maintain good working relationships with the unions that may represent their employees' interests.

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____. Author: Would it be a good idea to specify labor supply and demand?

Using grievance procedures, workers who believe they are not being fairly treated are allowed to voice their concerns and have their interests represented by the union.

Human resource management is simple because organizations need not adhere to state or national laws.

Which of the following is specific only to employee development, and not training?

Discuss the advantages and disadvantages of internal recruitment. Explain how external recruitment can compensate for these disadvantages.

_____ includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

The process of identifying the tasks, duties, and responsibilities that make up a job and the knowledge, skills, and abilities needed to perform the job is collectively known as _____.

As part of the selection process, Mark was required to take a test to determine if he had the necessary skills to perform the jobs successfully. What type of test would Mark most likely be required to take?

Newly hired trucking employees of a courier delivery service ride with experienced drivers during deliveries to familiarize themselves with routes, timing, and driving conditions. This method of imparting training is an example of _____.

Due to the complexity and severe consequences of mistakes, pilots are required to undergo training in an artificial setting that closely mimics actual flying conditions. This type of training is called _____.

Benefits include employees' base salaries, pay raises, and bonuses and are determined by a number of factors such as characteristics of the organization and the job and levels of performance.

_ appraisals assess what workers are like, while _ appraisals assess what workers do.

In on-the-job training, learning occurs outside the work setting, in classrooms where employees acquire the knowledge and skills required to perform their jobs.