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The Receptionist at Dr

Question 47

Multiple Choice

The receptionist at Dr.Smith's office is shut off from the waiting area by a glass partition.She must open a small door to communicate with patients and at times,it is difficult to get her attention.In this example,the servicescape could be improved with respect to its role as a:


A) Package
B) Facilitator
C) Differentiator
D) Boundary spanner
E) Socializer

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