Some Retailers Have Feared That Their Customers Will Like the Convenience

Some retailers have feared that their customers will like the convenience of Internet shopping and quit shopping at their stores.To combat this,many mall retailers have tried to create a shopping experience that is entertaining because they believe that Internet retail sites are not designed to be fun.That's why you'll see fashion shows,magic acts,local singers and children's art exhibits at malls.The malls are encouraging _____ behavior.

A) Social interaction
B) Cognitive
C) Avoidance
D) Ergonomic
E) Holistic

Correct Answer:

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