Question 1

In a short essay, discuss two external forces - fluctuations in labour markets and technological forces - that bring about the need for change.

Accepted Answer

The answer of In a short essay, discuss two external...

Question 2

One disadvantage of using participation to overcome barriers to change is that it is time-consuming.

Accepted Answer

A) True 
 B)False

Question 3

An employee who feels unsettled because he is not sure what his responsibilities are is experiencing role overload stress.

Accepted Answer

A) True 
 B)False

Question 4

Consultants are less likely to be change agents than internal managers.

Accepted Answer

A) True 
 B)False

Question 5

Discuss why people resist change due to the fear of losing possessions.Include an example to support your answer.

Accepted Answer

The answer of Discuss why people resist change due to...

Question 6

To reduce stress, managers need to make sure that employees _________.

Accepted Answer

A) have a break every three hours 
B) have jobs that match their abilities 
C) maximise their productivity 
D) don't work too many hours

Question 7

Training employees to adopt a safety-first focus illustrates a change in structure.

Accepted Answer

A) True 
 B)False

Question 8

Time pressure tends to increase innovation.

Accepted Answer

A) True 
 B)False

Question 9

Any organisational activity that assists with implementing planned change can be viewed as an organisational change techniques.

Accepted Answer

A) True 
 B)False

Question 10

The primary goal of the OD method called team building is to _________.

Accepted Answer

A) increase trust and openness 
B) play games such as volleyball to build morale 
C) identify troublemakers 
D) increase efficiency

Question 11

Change threatens the investments already made in the status quo.

Accepted Answer

A) True 
 B)False

Question 12

Kurt Lewin originated some of his most important insights on change introduction by studying which of the following?

Accepted Answer

A) Family vacations during World War I 
B) Family food habits during World War II 
C) Blocking and driving forces in basketball 
D) Force fields in physics

Question 13

Negotiation twists and distorts facts to reduce resistance to change.

Accepted Answer

A) True 
 B)False

Question 14

Define mental maps.

Accepted Answer

The answer of Define mental maps....

Question 15

Lewin's force field analysis might view a company _________ as a blocking force for change.

Accepted Answer

A) decreasing centralisation 
B) becoming more mechanistic 
C) rewarding innovation and creativity 
D) becoming more organic

Question 16

Lewin's force field analysis identified _________ forces that compete when people try to achieve a goal.

Accepted Answer

A) magnetic 
B) enormous 
C) physical push-and-pull 
D) driving and blocking

Question 17

In an organisation, a manager, an internal staff specialist or an outside consultant who specialises in change implementation can be a change agent.

Accepted Answer

A) True 
 B)False

Question 18

Potential stress can become actual stress when the outcome of an event is uncertain and _________.

Accepted Answer

A) publicly viewed 
B) important to the individual 
C) hard for the individual to understand 
D) has little impact on the individual

Question 19

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming 'depersonalised'.They are most likely resisting change due to _________.

Accepted Answer

A) habit 
B) fear of losing status 
C) conflicts with company goals 
D) uncertainty

Question 20

Which term is used to describe people's perception of the world and its operations?

Accepted Answer

A) Mental efforts 
B) Mental graphs 
C) Mental maps 
D) Mental models

Exam 7: Managing Change and Innovation

In a short essay, discuss two external forces - fluctuations in labour markets and technological forces - that bring about the need for change.

One disadvantage of using participation to overcome barriers to change is that it is time-consuming.

An employee who feels unsettled because he is not sure what his responsibilities are is experiencing role overload stress.

Consultants are less likely to be change agents than internal managers.

Discuss why people resist change due to the fear of losing possessions.Include an example to support your answer.

To reduce stress, managers need to make sure that employees _________.

Training employees to adopt a safety-first focus illustrates a change in structure.

Time pressure tends to increase innovation.

Any organisational activity that assists with implementing planned change can be viewed as an organisational change techniques.

The primary goal of the OD method called team building is to _________.

Change threatens the investments already made in the status quo.

Kurt Lewin originated some of his most important insights on change introduction by studying which of the following?

Negotiation twists and distorts facts to reduce resistance to change.

Define mental maps.

Lewin's force field analysis might view a company _________ as a blocking force for change.

Lewin's force field analysis identified _________ forces that compete when people try to achieve a goal.

In an organisation, a manager, an internal staff specialist or an outside consultant who specialises in change implementation can be a change agent.

Potential stress can become actual stress when the outcome of an event is uncertain and _________.

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming 'depersonalised'.They are most likely resisting change due to _________.

Which term is used to describe people's perception of the world and its operations?