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    Business Driven Information Systems Study Set 2
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    Exam 9: Customer Relationship Management
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    Which of the Following Is Not Considered a Feature in a Contact
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Which of the Following Is Not Considered a Feature in a Contact

Question 60

Question 60

Multiple Choice

Which of the following is not considered a feature in a contact centre?


A) Automatic call distribution
B) Interactive voice response
C) Predictive dialing
D) Automatic predictive dialing

Correct Answer:

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