Question 1

Thomas and Kilmann identified five strategies people use to deal with conflict.List and briefly describe these.

Accepted Answer

The answer of Thomas and Kilmann identified five strategies people...

Question 2

A party to a conflict will usually be satisfied when the level of frustration has been __________.

Accepted Answer

A) increased by the domination of the other party 
B) lowered to the point where no action against the other party is contemplated 
C) lowered because the party realizes the hopelessness of continuing the conflict 
D) eliminated because the party has surrendered to the other party

Question 3

During project build-up,if the project is functionally tied down,the project manager seeks a commitment of __________ from the functional departments.

Accepted Answer

A) work 
B) materials 
C) people 
D) budgets

Question 4

__________ refers to communications across lines of equivalent authority.

Accepted Answer

A) Lateral relations 
B) Interfacing 
C) Peering 
D) Logical relations

Question 5

A(n)__________ is simply a written agreement between the PM,senior management,and the functional managers who are committing resources and / or people to the project.

Accepted Answer

A) project charter 
B) project summary 
C) scope plan 
D) partner agreement

Question 6

Personality conflicts during project phase-out are often caused by __________.

Accepted Answer

A) the absence of deadlines 
B) the influx of newer technology 
C) pressure to complete the project and anxiety about leaving the project 
D) distribution of expenses charged to the project

Question 7

List and describe the five strategies people use to deal with conflict.

Accepted Answer

The answer of List and describe the five strategies people...

Question 8

__________ is the process which begins when one party perceives that the other has frustrated,or is about to frustrate,some concern of his.

Accepted Answer

A) Conflict 
B) Happiness 
C) Contentment 
D) Utility

Question 9

Most of the conflicts that involve the organization and outsiders have to do with __________.

Accepted Answer

A) interpersonal differences 
B) cultural differences and status differences 
C) technical differences 
D) property rights and contractual obligations

Question 10

Identify the category of conflict that is not included in the categories used by Thamhain and Wilemon in their study of project conflict.

Accepted Answer

A) Differences about goal / expectations 
B) Uncertainty about authority 
C) Interpersonal problems 
D) Discipline / problem-orientation differences

Question 11

During project build-up,if the project is independent and standalone,the project manager seeks a commitment of __________ from the functional departments.

Accepted Answer

A) work 
B) materials 
C) people 
D) budgets

Question 12

The __________ approach to negotiation states immediate wants on the assumption that the environment is static.

Accepted Answer

A) principled 
B) positional 
C) stakeholder 
D) pareto

Question 13

According to the authors; which of the entities below is not a party to the chartering process?

Accepted Answer

A) The project manager 
B) The customer 
C) Senior management 
D) Functional managers

Question 14

Identify three basic causes for change in projects.

Accepted Answer

The answer of Identify three basic causes for change in...

Question 15

One requirement for the conflict / resolution methods described is that they must allow the conflict to be settled without __________ to the project's objectives.

Accepted Answer

A) an increase 
B) resolution 
C) significance 
D) irreparable harm

Question 16

Which of the following is not one of the four points of principled negotiation?

Accepted Answer

A) Insist on using objective criteria 
B) Focus on interest not positions 
C) Invent options for mutual gain before trying to reach an agreement 
D) Separate people from the problem

Question 17

The most common method of identifying stakeholders is _____.

Accepted Answer

A) expert judgment of the project manager and project team 
B) surveying all users 
C) sending out invitations 
D) using corporate guidelines

Question 18

Which of the following is not included in the authors' four part agreement for partnering?

Accepted Answer

A) Continuous senior management support 
B) A method for resolution of problems and disagreements 
C) Joint evaluation of the project's progress 
D) A set of team building exercises

Question 19

Before the goals of the shareholders can be aligned with the purpose of the project,the ____________ must be identified.

Accepted Answer

A) risks 
B) costs 
C) stakeholders 
D) quality

Question 20

Identify the three fundamental categories of conflict that occur during a project's lifecycle.

Accepted Answer

The answer of Identify the three fundamental categories of conflict...

Exam 4: Managing Conflict and the Art of Negotiation