Question 1

OJT in the hotel industry has most recently focused on changes in guest preferences and

Accepted Answer

A)   hotel financing.
B)   brand management.
C)   advancing technology.
D)   employee relations management. C

Question 2

Which organization was developed specifically to meet the training needs of the hotel industry?

Accepted Answer

A)   PCMA
B)   HSMA
C)   AHLEI
D)   AAHOA C

Question 3

Who would most likely assign a hotel its quality inspection score?

Accepted Answer

A)   The hotel's GM
B)   The hotel's EOC
C)   The hotel's owners
D)   The hotel's brand managers D

Question 4

Which task would more likely be undertaken by a full-service hotel GM than a select-service hotel GM?

Accepted Answer

A)   Interview candidates for DOSM vacancy.
B)   Interview candidates for Executive Chef vacancy.
C)   Interview candidates for Front Office Manager vacancy.
D)   Interview candidates for Executive Housekeeper vacancy.

Question 5

The primary purpose of professional certification in the hospitality industry is to

Accepted Answer

A)   reduce training costs.
B)   replace OJT programs.
C)   earn advanced degrees.
D)   demonstrate competency.

Question 6

When compared to the job description of a select-service hotel GM,the job description for a full-service hotel GM can be written in more

Accepted Answer

A)   general terms.
B)   detailed terms.
C)   complex language.
D)   simplified language.

Question 7

Which describes the formal communication between a hotel's GM and those who own the hotel?

Accepted Answer

A)   Investor relations
B)   Standards modeling
C)   Brand management
D)   Property management

Question 8

Which statement most accurately reflects the daily work assignments of select-service and full-service hotel GMs?

Accepted Answer

A)   They have much in common, but their daily activities vary greatly.
B)   They have little in common, but their daily activities are identical.
C)   They have little in common, and their daily activities vary greatly.
D)   They have much in common, and their daily activities are identical.

Question 9

When GMs participate in charity events and fundraisers held at their hotels they are primarily working in the area of

Accepted Answer

A)   investor relations.
B)   community relations.
C)   property management.
D)   brand affiliation management.

Question 10

Which management processes would be utilized to assess the effectiveness of a new marketing program recently implemented in a hotel?

Accepted Answer

A)   Planning
B)   Organizing
C)   Staffing/Directing
D)   Controlling/Evaluating

Question 11

According to the U.S.Department of Education 59 percent of first-time,full-time students who begin a bachelor's degree complete the degree within

Accepted Answer

A)   4 years.
B)   5 years.
C)   6 years.
D)   7 years.

Question 12

A common use of GM job descriptions is to

Accepted Answer

A)   establish pay rates.
B)   advertise job vacancies.
C)   identify training needs.
D)   make EOC assignments.

Question 13

Which area of management most requires GMs to work with their hotels' accounting staff?

Accepted Answer

A)   Planning
B)   Organizing
C)   Staffing/Directing
D)   Controlling/Evaluating

Question 14

Which hospitality industry trade association operates the Educational Institute (E.I.)?

Accepted Answer

A)   PCMA
B)   HSMA
C)   AH&LA
D)   AAHOA

Question 15

Which industry certification would be of most importance to a hotel owner whose property offered extensive banquet facilities and catering space?

Accepted Answer

A)   CHA
B)   CFBE
C)   CLSS
D)   CHRM

Question 16

Which task would more likely be undertaken by a select-service hotel GM than a full-service hotel GM?

Accepted Answer

A)   Community relations
B)   Guest room inspections
C)   Attendance at EOC meetings
D)   Brand affiliation management

Question 17

Which management processes directly relates to arranging and deploying resources in ways that most efficiently achieve a hotel's goals?

Accepted Answer

A)   Planning
B)   Organizing
C)   Staffing/Directing
D)   Controlling/Evaluating

Question 18

Who would most likely be a member of a hotel's EOC?

Accepted Answer

A)   Room attendant
B)   Guest service agent
C)   Franchise brand manager
D)   Food and beverage director

Question 19

Attendance at association-sponsored trade shows allows GMs to interact with potential

Accepted Answer

A)   vendors.
B)   employers.
C)   employees.
D)   brand managers.

Question 20

Which industry certification is most often sought after,and acquired,by hotel GMs?

Accepted Answer

A)   CHA
B)   CFBE
C)   CLSS
D)   CHRM

Exam 3: The Hotel General Manager

OJT in the hotel industry has most recently focused on changes in guest preferences and

Which organization was developed specifically to meet the training needs of the hotel industry?

Who would most likely assign a hotel its quality inspection score?

Which task would more likely be undertaken by a full-service hotel GM than a select-service hotel GM?

The primary purpose of professional certification in the hospitality industry is to

When compared to the job description of a select-service hotel GM,the job description for a full-service hotel GM can be written in more

Which describes the formal communication between a hotel's GM and those who own the hotel?

Which statement most accurately reflects the daily work assignments of select-service and full-service hotel GMs?

When GMs participate in charity events and fundraisers held at their hotels they are primarily working in the area of

Which management processes would be utilized to assess the effectiveness of a new marketing program recently implemented in a hotel?

According to the U.S.Department of Education 59 percent of first-time,full-time students who begin a bachelor's degree complete the degree within

A common use of GM job descriptions is to

Which area of management most requires GMs to work with their hotels' accounting staff?

Which hospitality industry trade association operates the Educational Institute (E.I.) ?

Which industry certification would be of most importance to a hotel owner whose property offered extensive banquet facilities and catering space?

Which task would more likely be undertaken by a select-service hotel GM than a full-service hotel GM?

Which management processes directly relates to arranging and deploying resources in ways that most efficiently achieve a hotel's goals?

Who would most likely be a member of a hotel's EOC?

Attendance at association-sponsored trade shows allows GMs to interact with potential

Which industry certification is most often sought after,and acquired,by hotel GMs?