Question 1

Intra-agency and inter-agency cooperation are common within and among Canadian social agencies.For each type of activity listed below,indicate whether it reflects intra-agency or inter-agency cooperation.Enter either "intra" or "inter" in the space provided.
a)Two social workers from two different agencies share information about a mutual client.________
b)Two social workers from the same agency co-design a new program for teens.________
c)Six managers from six different agencies develop a community-wide protocol for intake and referral.________
d)A social worker and a family support worker from the XYZ Family Service Bureau co-facilitate a support group for parents.________

Accepted Answer

a)Inter
b)Intra
c)Inter
d)Intra

Question 2

Which of the following describes the agency's priorities and how the agency intends to achieve its goals,mission,and vision?

Accepted Answer

A)  strategic framework
B)  operational framework
C)  direct services
D)  community needs assessment A

Question 3

Jason claims he works for an agency that values its commitment to social innovation.Which scenario might explain the spirit of the agency?

Accepted Answer

A)  They focus on the development and implementation of new ideas and strategies to solve pressing social problems.
B)  They focus on strategies or approaches that people perceive as working well and would recommend to others.
C)  They focus on empowering workers and the people who use the services.
D)  They focus on a collective approach to community initiatives. A

Question 4

Which of the following describes a practical plan for two main levels of internal activities,and specifically the face-to-face interactions between front-line workers and clients?

Accepted Answer

A)  strategic framework
B)  operational framework
C)  direct services
D)  community needs assessment

Question 5

Approximately how many Canadians were living in residential health,social welfare,or correctional settings?

Accepted Answer

A)  about 150 000
B)  about 250 000
C)  about 350 000
D)  about 450 000

Question 6

Which of the following describes an organization that is capable of adapting to an ever-changing environment?

Accepted Answer

A)  the feminist model of organization
B)  the organic model of organization
C)  the learning model of organization
D)  the bureaucratic model of organization

Question 7

The demand for residential care would lessen for seniors if all of the following were increased EXCEPT which?

Accepted Answer

A)  in-home personal care
B)  homemaking services
C)  senior advisory boards
D)  occupational therapy

Question 8

What does a social agency's "operational framework" refer to?

Accepted Answer

A)  the agency's vision
B)  the agency's plan
C)  the agency's mission
D)  the agency's priorities

Question 9

What are direct services that emphasize public education and information-sharing most appropriately classified as?

Accepted Answer

A)  tertiary prevention programs
B)  primary prevention programs
C)  secondary prevention programs
D)  ameliorative prevention programs

Question 10

What are respite services a good example of?

Accepted Answer

A)  a primary prevention program
B)  a secondary prevention program
C)  a tertiary prevention program
D)  an ameliorative prevention program

Question 11

A great number of Canadians live in residential centres.Which group of citizens describes who the majority of those residents are?

Accepted Answer

A)  elderly persons
B)  adult mental health patients
C)  child and youth mental health patients
D)  federal inmates

Question 12

Which of the following describes a practical plan for two main levels of internal activities,and specifically the activity that is conducted off the front line,for instance program planning and evaluation?

Accepted Answer

A)  indirect services
B)  strategic framework
C)  operational framework
D)  community needs assessment

Question 13

Which of the following organizations might express their mission as "workers responding quickly to change"?

Accepted Answer

A)  the feminist model of organization
B)  the organic model of organization
C)  the learning model of organization
D)  the bureaucratic model of organization

Question 14

A community agency has a job posting and in order to encourage the right type of people to apply,they state in the advertisement that above all things they are committed to a best practice approach to problem solving.Which scenario might explain the spirit of the agency?

Accepted Answer

A)  They focus on the development and implementation of new ideas and strategies to solve pressing social problems.
B)  They focus on strategies or approaches that people perceive as working well and would recommend to others.
C)  They focus on empowering workers and the people who use the services.
D)  They focus on a collective approach to community initiatives.

Question 15

Marie has a physical disability that makes it difficult to leave her house.Which of the following types of nonresidential services is most appropriate,given Marie's needs and limitations?

Accepted Answer

A)  drop-in services
B)  multiservice centres
C)  outreach services
D)  tertiary services

Question 16

What does the phrase "system of care" refer to?

Accepted Answer

A)  the types of programs offered by social economy enterprises
B)  the second step of the planned change process
C)  a mix of service components that can respond to the varying needs of clients
D)  the types of supports given to residents of poorhouses in the nineteenth century

Question 17

Bureaucracies have been referred to as "well-oiled machines." Identify and describe five characteristics that would explain this point of view.

Accepted Answer

The answer of Bureaucracies have been referred to as "well-oiled...

Question 18

When a social agency develops a value statement,what is it essentially clarifying?

Accepted Answer

A)  which types of client needs the agency will address
B)  which populations the agency will serve
C)  how the agency will conduct itself in the community
D)  its worth from the community's perspective

Question 19

Which of the following organizations might bring to mind the expression "a clear chain of command"?

Accepted Answer

A)  the feminist model of organization
B)  the organic model of organization
C)  the learning model of organization
D)  the bureaucratic model of organization

Question 20

In May 2001,Kimberly Rogers launched a case under Canada's Charter of Rights and Freedoms.What reason was the primary focus of the court case?

Accepted Answer

A)  Ms.Rogers had her children taken away without warrant or the required child welfare court proceedings.
B)  The child welfare system forced Ms.Rogers to become sterilized after giving birth to her third child despite her chronic substance abuse history.
C)  Ms.Rogers's welfare benefits were cut off because she was convicted of welfare fraud for collecting both social assistance and student loans while attending college and her.
D)  Ms.Rogers was denied social welfare assistance due to her extensive criminal record,which involved prostitution.

Exam 6: Social Agencies

Which of the following describes the agency's priorities and how the agency intends to achieve its goals,mission,and vision?

Jason claims he works for an agency that values its commitment to social innovation.Which scenario might explain the spirit of the agency?

Which of the following describes a practical plan for two main levels of internal activities,and specifically the face-to-face interactions between front-line workers and clients?

Approximately how many Canadians were living in residential health,social welfare,or correctional settings?

Which of the following describes an organization that is capable of adapting to an ever-changing environment?

The demand for residential care would lessen for seniors if all of the following were increased EXCEPT which?

What does a social agency's "operational framework" refer to?

What are direct services that emphasize public education and information-sharing most appropriately classified as?

What are respite services a good example of?

A great number of Canadians live in residential centres.Which group of citizens describes who the majority of those residents are?

Which of the following describes a practical plan for two main levels of internal activities,and specifically the activity that is conducted off the front line,for instance program planning and evaluation?

Which of the following organizations might express their mission as "workers responding quickly to change"?

A community agency has a job posting and in order to encourage the right type of people to apply,they state in the advertisement that above all things they are committed to a best practice approach to problem solving.Which scenario might explain the spirit of the agency?

Marie has a physical disability that makes it difficult to leave her house.Which of the following types of nonresidential services is most appropriate,given Marie's needs and limitations?

What does the phrase "system of care" refer to?

Bureaucracies have been referred to as "well-oiled machines." Identify and describe five characteristics that would explain this point of view.

When a social agency develops a value statement,what is it essentially clarifying?

Which of the following organizations might bring to mind the expression "a clear chain of command"?

In May 2001,Kimberly Rogers launched a case under Canada's Charter of Rights and Freedoms.What reason was the primary focus of the court case?