Question 1

Good information technology project managers must have strong technical and communication skills.

Accepted Answer

A) True 
 B)False

Question 2

_____ are normally provided as status reports or progress reports.

Accepted Answer

The answer of  _____ are normally provided as status reports...

Question 3

What is e-mail communication is most suited for?

Accepted Answer

A)  assessing commitment to a project 
B)  building consensus among disputing parties 
C)  mediating a conflict between multiple parties 
D)  communicating simple information

Question 4

An example of push communication is _____.

Accepted Answer

A)  meetings 
B)  video conferencing 
C)  voice mails 
D)  blogs

Question 5

An example of pull communication is _____.

Accepted Answer

A)  meetings 
B)  video conferencing 
C)  voice mails 
D)  blogs

Question 6

The formula to determine the number of communication channels is _____, where n is the number of people involved.

Accepted Answer

A)  n (n-1)/2 
B)  n(n+1)/2 
C)  n (n+1)/n(n-1) 
D)  n(n-1)/n(n+1)

Question 7

Minutes must be a comprehensive report of the meeting that was scheduled.

Accepted Answer

A) True 
 B)False

Question 8

Which document describes what the project team has accomplished during a certain period?

Accepted Answer

A)  progress reports 
B)  status reports 
C)  forecasts 
D)  lessons-learned reports

Question 9

As the number of people involved in a project _____, the complexity of communications _____.

Accepted Answer

A)  increases, decreases 
B)  decreases, increases 
C)  increases, stays constant 
D)  increases, increases

Question 10

_____ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing.

Accepted Answer

The answer of  _____ communication happens when two or more...

Question 11

Which is a guideline that project managers should follow when communicating with teams through e-mail?

Accepted Answer

A)  Always reply to all the people to whom the initial message was sent. 
B)  If the entire message can fit in the subject line, put it there. 
C)  Minimize the total number of e-mails by including as many subjects as possible in a single e-mail. 
D)  Continue replying to e-mail messages without changing the subject line to maintain continuity.

Question 12

Which process involves determining the information and communications needs of the stakeholders?

Accepted Answer

A)  strategic planning 
B)  systems management 
C)  identifying stakeholders 
D)  planning communications

Question 13

Project members should either have strong technical skills or soft skills.

Accepted Answer

A) True 
 B)False

Question 14

Improving an organization's ability to communicate is an easy process.

Accepted Answer

A) True 
 B)False

Question 15

The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____.

Accepted Answer

The answer of  The main goal of controlling communications is...

Question 16

Which question is typically addressed by a project forecast?

Accepted Answer

A)  How much more money will be needed to complete the project? 
B)  Does the quality of output match our goals? 
C)  Are our clients satisfied with the speed and quality of work on this project? 
D)  How comfortable are employees with the software and technology being used on the project?

Question 17

All meetings must have a(n) _____ and intended outcome.

Accepted Answer

The answer of  All meetings must have a(n) _____ and...

Question 18

Which document describes where the project stands at a specific point in time?

Accepted Answer

A)  progress reports 
B)  status reports 
C)  forecasts 
D)  lessons-learned reports

Question 19

The outputs of the _____ process are communications management plan and project documents updates.

Accepted Answer

The answer of  The outputs of the _____ process are...

Question 20

In a project, communicating badly exponentially increases the possibility of making mistakes.

Accepted Answer

A) True 
 B)False

Exam 10: Project Communications Management

Good information technology project managers must have strong technical and communication skills.

_____ are normally provided as status reports or progress reports.

What is e-mail communication is most suited for?

An example of push communication is _____.

An example of pull communication is _____.

The formula to determine the number of communication channels is _____, where n is the number of people involved.

Minutes must be a comprehensive report of the meeting that was scheduled.

Which document describes what the project team has accomplished during a certain period?

As the number of people involved in a project _, the complexity of communications _.

_____ communication happens when two or more people to exchange information via meetings, phone calls, or video conferencing.

Which is a guideline that project managers should follow when communicating with teams through e-mail?

Which process involves determining the information and communications needs of the stakeholders?

Project members should either have strong technical skills or soft skills.

Improving an organization's ability to communicate is an easy process.

The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____.

Which question is typically addressed by a project forecast?

All meetings must have a(n) _____ and intended outcome.

Which document describes where the project stands at a specific point in time?

The outputs of the _____ process are communications management plan and project documents updates.

In a project, communicating badly exponentially increases the possibility of making mistakes.