Question 1

Matching
Match each item with a statement below.
- Windows errors that are caused by problems with devices, device drivers, or a corrupted Windows installation

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory Diagnostics B

Question 2

Matching
Match each item with a statement below.
- a power supply with a second +12v rail

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory Diagnostics E

Question 3

What is the purpose of a chassis air guide (CAG)?

Accepted Answer

Intel and AMD both recommend a chassis air guide (CAG) as part of the case design. This air guide is a round air duct that helps to pull and direct fresh air from outside the case to the cooler and processor. The guide should reach inside the case very close to the cooler, but not touch it. Intel recommends the clearance be no greater than 20 mm and no less than 12 mm. If the guide obstructs the cooler, you can remove the guide, but optimum airflow will not be achieved.

Question 4

A clicking noise coming from a system could indicate that a hard drive is failing.

Accepted Answer

A) True 
 B)False

Question 5

A cooler with heat pipes, which contain a small amount of liquid that becomes a vapor when heated, allowing heat to be drawn away from the CPU without the use of a fan is known by what two terms?

Accepted Answer

A)   vapor cooler
B)   passive CPU cooler
C)   fanless CPU cooler
D)   inactive CPU cooler

Question 6

If you suspect your system is overheating, how can you determine the CPU temperature?

Accepted Answer

A)   in Windows, go to System Information
B)   the CPU has a temperature display screen
C)   press a room thermometer on the top of the CPU
D)   go into UEFI/BIOS setup and find the temperature monitors for the system

Question 7

Matching
Match each item with a statement below.
- the technology most commonly used by battery packs

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory Diagnostics

Question 8

Matching
Match each item with a statement below.
- a round air duct that helps direct air to the processor

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory Diagnostics

Question 9

What are three questions you might want to ask a user when he brings a computer problem to you?

Accepted Answer

The answer of  What are three questions you might want...

Question 10

What is a typical sign that a capacitor is bad or has failed?

Accepted Answer

A)   The capacitors are discolored.
B)   The capacitors are at a slight angle to the motherboard.
C)   The capacitors have a crusty corrosion at the base of the capacitor.
D)   The capacitors are warm to the touch

Question 11

Matching
Match each item with a statement below.
- a tool in Windows 8/7/Vista that tests memory

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory Diagnostics

Question 12

What Intel socket recommends the use of a liquid cooling system?

Accepted Answer

A)   LGA1150
B)   LGA1151
C)   LGA1750
D)   LGA2011

Question 13

Matching
Match each item with a statement below.
- indicates that the system is waiting for a response from a program or device

Accepted Answer

A)   Windows pinwheel
B)   BSOD
C)   heat sink
D)   CAG
E)   dual railF)  driver storeG)  UPSH)  sheet batteryI)  lithium ionJ)  Memory Diagnostics

Question 14

Which of the following is NOT a solution to an overheating problem?

Accepted Answer

A)   verify that cables are not obstructing airflow
B)   remove the covers from empty expansion slots
C)   be sure the case is not sitting on a carpet
D)   remove dust from the power supply, vents, and cooler fans

Question 15

Which of the following protects your computer from brownouts or sags?

Accepted Answer

A)   degaussing
B)   GPU
C)   surge protector
D)   UPS

Question 16

To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.

Accepted Answer

A) True 
 B)False

Question 17

A missing standoff could create what potential problem?

Accepted Answer

A)   a short on the motherboard
B)   the computer boots, but can't connect to the network
C)   data is deleted from the hard drive
D)   you see lines on the video monitor

Question 18

What are the FRUs on a motherboard?

Accepted Answer

The answer of  What are the FRUs on a motherboard?...

Question 19

What is the most used rail on a power supply?

Accepted Answer

A)   +3.3V
B)   -5V
C)   -12V
D)   +12V

Question 20

What should you do if the system continually reboots and you can't read the error message produced on a blue screen?

Accepted Answer

A)   press F8 as Windows starts up
B)   press Pause so you can see the screen output
C)   press Ctrl+Print Screen to print the screen output
D)   press Esc as soon as you see the blue screen

Exam 5: Supporting the Power System and Troubleshooting Computers

Matching Match each item with a statement below. - Windows errors that are caused by problems with devices, device drivers, or a corrupted Windows installation

Matching Match each item with a statement below. - a power supply with a second +12v rail

What is the purpose of a chassis air guide (CAG)?

A clicking noise coming from a system could indicate that a hard drive is failing.

A cooler with heat pipes, which contain a small amount of liquid that becomes a vapor when heated, allowing heat to be drawn away from the CPU without the use of a fan is known by what two terms?

If you suspect your system is overheating, how can you determine the CPU temperature?

Matching Match each item with a statement below. - the technology most commonly used by battery packs

Matching Match each item with a statement below. - a round air duct that helps direct air to the processor

What are three questions you might want to ask a user when he brings a computer problem to you?

What is a typical sign that a capacitor is bad or has failed?

Matching Match each item with a statement below. - a tool in Windows 8/7/Vista that tests memory

What Intel socket recommends the use of a liquid cooling system?

Matching Match each item with a statement below. - indicates that the system is waiting for a response from a program or device

Which of the following is NOT a solution to an overheating problem?

Which of the following protects your computer from brownouts or sags?

To move a hard drive to another computer for the purposes of accessing the data, you always need to first physically install it in a drive bay.

A missing standoff could create what potential problem?

What are the FRUs on a motherboard?

What is the most used rail on a power supply?

What should you do if the system continually reboots and you can't read the error message produced on a blue screen?