Question 1

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

Accepted Answer

A) increase restraining forces 
B) decrease restraining forces 
C) decrease driving forces 
D) increase driving forces

Question 2

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

Accepted Answer

A) role overload 
B) role demand 
C) role conflict 
D) role ambiguity

Question 3

Change can't be eliminated, so managers must learn to ________ successfully.

Accepted Answer

A) avoid it 
B) ignore it 
C) work around it 
D) manage it

Question 4

Which of the following is a term borrowed from the physical sciences that accurately describes people's resistance to change?

Accepted Answer

A) energy 
B) uncertainty 
C) inertia 
D) momentum

Question 5

A manager who mentions that supervisors might lose their jobs if they don't go along with a change is using the technique of coercion.

Accepted Answer

A) True 
 B)False

Question 6

When managers threaten to fire workers unless they agree to go along with new company policies, they are using which of the following?

Accepted Answer

A) negotiation 
B) coercion 
C) manipulation 
D) education and communication

Question 7

Organizational change can be any alteration in an organization's people, structure, or technology.

Accepted Answer

A) True 
 B)False

Question 8

Managers should aspire to eliminate all stress from the work environment.

Accepted Answer

A) True 
 B)False

Question 9

________ variables are thought to promote innovation.

Accepted Answer

A) Structural, cultural, and human resource 
B) Organic, cultural, and tolerant 
C) Structural, ambiguous, and tolerant 
D) Cultural, ambiguous, and tolerant

Question 10

According to Lewin, which of the following is the best way to unfreeze the status quo?

Accepted Answer

A) increase restraining forces 
B) decrease restraining forces and increase driving forces 
C) decrease driving forces 
D) increase restraining forces and increase driving forces

Question 11

A constraint causes stress because it ________.

Accepted Answer

A) helps you achieve your goal 
B) prevents you from achieving your goal 
C) helps you define your goal 
D) prevents you from defining your goal

Question 12

Which of the following might reduce a sense of task demand stress for a worker?

Accepted Answer

A) overcrowded conditions 
B) uncomfortably high temperatures in the workplace 
C) autonomy in the workplace 
D) close monitoring by her supervisor

Question 13

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming "depersonalized." They are most likely resisting change due to ________.

Accepted Answer

A) uncertainty 
B) habit 
C) conflicts with company goals 
D) fear of losing status

Question 14

Stress isn't always bad for an individual.

Accepted Answer

A) True 
 B)False

Question 15

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

Accepted Answer

A) True 
 B)False

Question 16

The decision of an organization to bring in new equipment from the outside is an example of an external force that creates a need for organizational change.

Accepted Answer

A) True 
 B)False

Question 17

If several efforts between a manager and an employee for reducing resistance to change fail to allay employee fears, a manager might take him- or herself out of the process and try this.

Accepted Answer

A) facilitation and support 
B) negotiation between parties 
C) manipulation 
D) participation

Question 18

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

Accepted Answer

The answer of In a short essay, discuss ways that...

Question 19

An example of changes in people would involve a manager widening her span of control.

Accepted Answer

A) True 
 B)False

Question 20

In a short essay, describe the "white-water rapids" view of organizational change.

Accepted Answer

The answer of In a short essay, describe the "white-water...

Exam 8: Managing Change and Innovation

According to Lewin, which of the following is a force that might overcome inertia and unfreeze the status quo?

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

Change can't be eliminated, so managers must learn to ________ successfully.

Which of the following is a term borrowed from the physical sciences that accurately describes people's resistance to change?

A manager who mentions that supervisors might lose their jobs if they don't go along with a change is using the technique of coercion.

When managers threaten to fire workers unless they agree to go along with new company policies, they are using which of the following?

Organizational change can be any alteration in an organization's people, structure, or technology.

Managers should aspire to eliminate all stress from the work environment.

________ variables are thought to promote innovation.

According to Lewin, which of the following is the best way to unfreeze the status quo?

A constraint causes stress because it ________.

Which of the following might reduce a sense of task demand stress for a worker?

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming "depersonalized." They are most likely resisting change due to ________.

Stress isn't always bad for an individual.

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today.

The decision of an organization to bring in new equipment from the outside is an example of an external force that creates a need for organizational change.

If several efforts between a manager and an employee for reducing resistance to change fail to allay employee fears, a manager might take him- or herself out of the process and try this.

In a short essay, discuss ways that managers can help to reduce stress for their employees that originates outside of the workplace.

An example of changes in people would involve a manager widening her span of control.

In a short essay, describe the "white-water rapids" view of organizational change.