Question 1

Some managers assign a person to assist new employees during the initial probationary period; this person is called a

Accepted Answer

A)  mentor. 
B)  supervisor. 
C)  co-worker. 
D)  subordinate.

Question 2

Successful managers know that their employees should be encouraged to perform at ____________ levels.

Accepted Answer

The answer of Successful managers know that their employees should...

Question 3

A remark that is said to be ___________ is completely obvious or obtrusive.

Accepted Answer

The answer of A remark that is said to be...

Question 4

If a manager does not make a habit of writing formal reprimands to employees not performing as expected, insufficient evidence may be available to terminate their employment.

Accepted Answer

A) True 
 B)False

Question 5

A person who is currently employed should never be approached to accept a new position.

Accepted Answer

A) True 
 B)False

Question 6

How often should staff development meetings be held to ensure compliance in using health information technologies and ensure the safety of patient health information?

Accepted Answer

A)  Weekly 
B)  Monthly 
C)  Quarterly 
D)  Yearly

Question 7

Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.

Accepted Answer

A) True 
 B)False

Question 8

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting.

Accepted Answer

A) True 
 B)False

Question 9

Office management problems are often prevented by clearly defining the responsibilities and authority of each employee. Office managers claim that friction among workers is their most common personnel problem.

Accepted Answer

A)  Both statements are true. 
B)  Both statements are false. 
C)  The first statement is true; the second is false. 
D)  The first statement is false; the second is true.

Question 10

Continuous staff development and training are crucial parts of managing a successful medical practice.

Accepted Answer

A) True 
 B)False

Question 11

When employees do not leave their employment over a long period of time, the office is said to have good employee ______________.

Accepted Answer

The answer of When employees do not leave their employment...

Question 12

Breaks and time off do not meet the physiologic needs of employees.

Accepted Answer

A) True 
 B)False

Question 13

Many employees can be _____________ to become productive staff members with a little patience on the part of the manager.

Accepted Answer

The answer of Many employees can be _____________ to become...

Question 14

The best time to terminate an employee is usually at the beginning of the day.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a more intrinsic motivation?

Accepted Answer

A)  Praise 
B)  Title 
C)  Promotion 
D)  Bonus

Question 16

The office manager is responsible for making sure that employees adhere to office policies and procedures.

Accepted Answer

A) True 
 B)False

Question 17

Which subjects cannot be discussed in a job interview?

Accepted Answer

A)  Religion 
B)  Work history 
C)  Previous terminations of employment 
D)  None of the above

Question 18

Which of the following is one of the most effective methods of finding new employees?

Accepted Answer

A)  Employment agencies 
B)  Secure an extern 
C)  Word of mouth 
D)  Create an online ad 
E)  Job posting on an employment website

Question 19

Which of the following prohibits inquiries into an applicant's race, color, gender, religion, and national origin?

Accepted Answer

A)  Title VII of the Civil Rights Act of 1964 
B)  Equal Employment Opportunity Act of 1972 
C)  1975 Amendment to the Equal Employment Opportunity Act 
D)  Both A and B 
E)  All of the above

Question 20

A chain of command is wise in a physician's office.

Accepted Answer

A) True 
 B)False

Exam 18: Supervision and Human Resources Management

Some managers assign a person to assist new employees during the initial probationary period; this person is called a

Successful managers know that their employees should be encouraged to perform at ____________ levels.

A remark that is said to be ___________ is completely obvious or obtrusive.

If a manager does not make a habit of writing formal reprimands to employees not performing as expected, insufficient evidence may be available to terminate their employment.

A person who is currently employed should never be approached to accept a new position.

How often should staff development meetings be held to ensure compliance in using health information technologies and ensure the safety of patient health information?

Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting.

Office management problems are often prevented by clearly defining the responsibilities and authority of each employee. Office managers claim that friction among workers is their most common personnel problem.

Continuous staff development and training are crucial parts of managing a successful medical practice.

When employees do not leave their employment over a long period of time, the office is said to have good employee ______________.

Breaks and time off do not meet the physiologic needs of employees.

Many employees can be _____________ to become productive staff members with a little patience on the part of the manager.

The best time to terminate an employee is usually at the beginning of the day.

Which of the following is a more intrinsic motivation?

The office manager is responsible for making sure that employees adhere to office policies and procedures.

Which subjects cannot be discussed in a job interview?

Which of the following is one of the most effective methods of finding new employees?

Which of the following prohibits inquiries into an applicant's race, color, gender, religion, and national origin?

A chain of command is wise in a physician's office.