If a Customer Requesting an Adjustment Is at Fault for the Problem,the

If a customer requesting an adjustment is at fault for the problem,the best response is often to

A) refuse the claim without any explanation.
B) refuse the claim, but assertively point out the customer's mistake.
C) honor the claim but do so grudgingly.
D) honor the claim but diplomatically explain that your firm was not entirely at fault.
E) tell the customer he or she is lucky you're not pursuing legal action.

Correct Answer:

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Access For Free