When Responding to a Customer Request for an Adjustment,it Is

When responding to a customer request for an adjustment,it is usually reasonable to assume that

A) if you handle the situation well, the customer will be even more loyal than before.
B) the customer's account of the situation is exaggerated.
C) the customer is hostile.
D) the customer is trying to pull a fast one.
E) the customer will no longer do business with you, even if you grant the request.

Correct Answer:

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