Question 1

At an architectural firm, all employees except administrative staff are allowed to work whatever hours they choose from Monday through Saturday between 7a.m. and 10 p.m., as long as they put in forty hours per week. This plan is called

Accepted Answer

A)  flextime. 
B)  job-sharing. 
C)  part-time. 
D)  flex-schedule. 
E)  self-scheduled work.

Question 2

According to Maslow's hierarchy of needs, the most basic needs are physiological needs.

Accepted Answer

A) True 
 B)False

Question 3

A motivation tool that attempts to provide workers with more tasks and more control over these tasks is

Accepted Answer

A)  compressed work schedules. 
B)  employee participation. 
C)  job enrichment. 
D)  modified work weeks. 
E)  job rotation.

Question 4

Frederick W. Taylor originated the theory of satisfaction and dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 5

All of the following are examples of Herzberg's motivation factors except

Accepted Answer

A)  achievement. 
B)  working conditions. 
C)  recognition. 
D)  responsibility. 
E)  advancement and growth.

Question 6

The weakness in Maslow's hierarchy of needs and Herzberg's theory is that, although each one explains how motivation is caused and sustained, neither specifies what motivates individuals.

Accepted Answer

A) True 
 B)False

Question 7

A firm emphasizing long-term employment, collective decision making, individual responsibility, slow evaluation and promotion, informal control, moderately specialized career paths, and a holistic concern for employees is known as

Accepted Answer

A)  Theory X. 
B)  Theory Y. 
C)  type J. 
D)  type A. 
E)  type Z

Question 8

Keith Smith's first year as parts manager for a local dealership was pretty rocky. To ensure that his subordinates would follow through on established goals, he warned them about losing their jobs. Keith's managerial attitude reflects assumptions underlying

Accepted Answer

A)  Theory X. 
B)  Theory Y. 
C)  Theory C. 
D)  Theory Z. 
E)  the equity theory.

Question 9

One of your best employees has an undesirable habit of coming to work ten to twenty minutes late each morning. Write the advantages and disadvantages of using punishment to solve the problem.

Accepted Answer

The answer of One of your best employees has an...

Question 10

Regina worked hard and successfully as a salesperson for B&J Realty Company. For the past three years, she surpassed her peers in quality and quantity of sales. Yet in comparing pay, she discovered that she makes less than two salespeople who are well liked by management. Consequently, she accepted a higher-paying job with B&J's top competitor. To avoid losing other salespeople like Regina, management should understand and apply

Accepted Answer

A)  Herzberg's theory. 
B)  the expectancy theory. 
C)  the equity theory. 
D)  negative reinforcement. 
E)  Theory Y.

Question 11

A contemporary manager who wants employees to have more control over their work might implement either

Accepted Answer

A)  the Theory X or Theory Y system. 
B)  MBO or job enrichment. 
C)  job enrichment or the Theory X system. 
D)  MBO or a reward system that emphasizes Theory X. 
E)  Theory X and Theory Y.

Question 12

The need for esteem may be satisfied through personal accomplishments, promotion to more responsible positions, and honors and awards.

Accepted Answer

A) True 
 B)False

Question 13

The team member that places the team's goals first is fulfilling what role?

Accepted Answer

A)  Leadership 
B)  Team advocate 
C)  Task specialist 
D)  Expert 
E)  Leader

Question 14

Employee participation in decision making is frequently cited as a motivation-boosting technique.

Accepted Answer

A) True 
 B)False

Question 15

The technique in which managers and subordinates collaborate on setting goals and reviewing performance is

Accepted Answer

A)  motivation by organization. 
B)  management by observation. 
C)  maintaining better output. 
D)  management by objectives. 
E)  motivation by openness.

Question 16

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

Accepted Answer

A)  the hierarchy of needs. 
B)  Theory X and Theory Y. 
C)  scientific management. 
D)  the motivation-hygiene theory. 
E)  the reinforcement theory.

Question 17

The equity theory of motivation is based on the premise that people are motivated first by rewards and then by achievement.

Accepted Answer

A) True 
 B)False

Question 18

Performing is the stage where the team begins to focus strongly on the assigned tasks.

Accepted Answer

A) True 
 B)False

Question 19

One Ford Motor Company slogan is "Quality Is Job One." To implement that concept, Ford instituted a form of quality circles. In addition to improved product quality, these quality circles could be expected to

Accepted Answer

A)  increase employee salaries by at least 10 percent. 
B)  increase the number of defects caused by employees on the production line. 
C)  increase employee motivation through their participation. 
D)  increase the number of employee excuses for time away from the production line beyond any benefit Ford might receive from the quality circles. 
E)  decrease employee motivation while increasing employee participation, and increase employee salaries by at least 10 percent.

Question 20

Discuss the five steps of an MBO program.

Accepted Answer

The answer of Discuss the five steps of an MBO...

Exam 10: Motivating and Satisfying Employees and Teams

At an architectural firm, all employees except administrative staff are allowed to work whatever hours they choose from Monday through Saturday between 7a.m. and 10 p.m., as long as they put in forty hours per week. This plan is called

According to Maslow's hierarchy of needs, the most basic needs are physiological needs.

A motivation tool that attempts to provide workers with more tasks and more control over these tasks is

Frederick W. Taylor originated the theory of satisfaction and dissatisfaction.

All of the following are examples of Herzberg's motivation factors except

The weakness in Maslow's hierarchy of needs and Herzberg's theory is that, although each one explains how motivation is caused and sustained, neither specifies what motivates individuals.

A firm emphasizing long-term employment, collective decision making, individual responsibility, slow evaluation and promotion, informal control, moderately specialized career paths, and a holistic concern for employees is known as

Keith Smith's first year as parts manager for a local dealership was pretty rocky. To ensure that his subordinates would follow through on established goals, he warned them about losing their jobs. Keith's managerial attitude reflects assumptions underlying

One of your best employees has an undesirable habit of coming to work ten to twenty minutes late each morning. Write the advantages and disadvantages of using punishment to solve the problem.

A contemporary manager who wants employees to have more control over their work might implement either

The need for esteem may be satisfied through personal accomplishments, promotion to more responsible positions, and honors and awards.

The team member that places the team's goals first is fulfilling what role?

Employee participation in decision making is frequently cited as a motivation-boosting technique.

The technique in which managers and subordinates collaborate on setting goals and reviewing performance is

The idea that satisfaction and dissatisfaction are distinct dimensions is referred to as

The equity theory of motivation is based on the premise that people are motivated first by rewards and then by achievement.

Performing is the stage where the team begins to focus strongly on the assigned tasks.

One Ford Motor Company slogan is "Quality Is Job One." To implement that concept, Ford instituted a form of quality circles. In addition to improved product quality, these quality circles could be expected to

Discuss the five steps of an MBO program.