Question 1

XYZ Coffee

Nancy is a highly respected person within her community. She is Hispanic in a largely Caucasian-populated area. Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position. After the interview, Nancy felt confident that she would be hired because of her qualifications. However, she did not get a call back. Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend. The company had hired an inexperienced Caucasian male with a history of unemployment. At this point, Nancy was quite aggravated, but she left the issue alone.

She ended up asking an associate for an espresso machine. The employee informed Nancy where the machine was located and retrieved it for her. Nancy asked if there were any other espresso machines of higher quality. When the associate said no, Nancy purchased the item and left. After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her. Nancy asked where they had purchased it, and they responded, “XYZ Coffee.”

-Refer to XYZ Coffee. Nancy's right to product options in buying an espresso machine is known as

Accepted Answer

A)  caveat emptor. 
B)  consumerism. 
C)  affirmative action. 
D)  social audit. 
E)  business ethics.

Question 2

Describe the four types of pollution. Who should pay for a clean environment?

Accepted Answer

The answer of Describe the four types of pollution. Who...

Question 3

How should social responsibility programs be funded? Explain your answer.

Accepted Answer

The answer of How should social responsibility programs be funded?...

Question 4

Caveat emptor

Accepted Answer

A)  is a French term that implies laissez-faire. 
B)  implies disagreements over peer evaluations. 
C)  is a Latin phrase meaning "let the buyer beware." 
D)  is a Latin phrase meaning "let the seller beware." 
E)  is a Latin phrase meaning "the cave is empty."

Question 5

Bob Johnson has a tenth-grade education and has been employed only once, for a very short period of time, since quitting school five years ago. His poor education and chronic history of unemployment suggest that he could be helped greatly by contacting the

Accepted Answer

A)  National Alliance of Business. 
B)  Equal Employment Opportunity Commission. 
C)  local Chamber of Commerce. 
D)  American Federation of Labor. 
E)  Affirmative Action Bureau.

Question 6

Long-distance providers are becoming increasingly concerned about certain activities within their industry. Various companies come together voluntarily to implement new standards of social responsibility that members must abide by. What seems to be the primary motivation in this case for an increased interest in social responsibility?

Accepted Answer

A)  Because corporations are creations of society, they are responsible for giving back to the communities in which they operate. 
B)  These companies have realized it is in their best interest to increase their social responsibility before they are once again subject to stricter regulations. 
C)  These companies are using social responsibility as a means to increase their profitability, both short term and long term. 
D)  Long-distance providers have started taking pride in their industry and its record for social responsibility. 
E)  They feel a responsibility to their stockholders, employees, the government, investors, and society as a whole.

Question 7

How do the working conditions at factories today differ from those at factories of the 1920s?

Accepted Answer

The answer of How do the working conditions at factories...

Question 8

Rose Martinez walked into her office and found a large, extravagant bouquet on her desk. Before she had time to read the card, her secretary said it was from Mr. Tanner at Zero Corporation. The secretary knew Mr. Tanner was trying to negotiate a sales deal with the company. Thus, she remarked that the beautiful flowers should help Ms. Martinez make her decision. Although Ms. Martinez did not know how to respond to Mr. Tanner's gift, she thought an answer might be in her company's

Accepted Answer

A)  sales procedures. 
B)  sales manual. 
C)  employee handbook. 
D)  code of ethics. 
E)  sales training tapes.

Question 9

Why did Congress create the Equal Employment Opportunity Commission?

Accepted Answer

The answer of Why did Congress create the Equal Employment...

Question 10

Citizens have a right to demonstrate against unfair rate increases and safety violations as well as other issues. In doing so, they exercise their right to

Accepted Answer

A)  be heard. 
B)  be informed. 
C)  safety. 
D)  choose. 
E)  vote.

Question 11

Taking credit for others' ideas or work or not meeting one's commitments in a mutual agreement are ethical issues concerning

Accepted Answer

A)  fairness and honesty. 
B)  organizational relationships. 
C)  conflict of interest. 
D)  communications. 
E)  freedom of choice.

Question 12

One problem affirmative action programs have encountered is

Accepted Answer

A)  that not all businesspeople favor such programs. 
B)  identification of minority groups. 
C)  the government's reclassification of groups. 
D)  completing the required paperwork. 
E)  training the hard-core unemployed.

Question 13

With whom does social responsibility of business have to begin?

Accepted Answer

A)  Government 
B)  Management 
C)  Consumers 
D)  Consumer protection groups 
E)  Society

Question 14

All of the following are factors that affect the level of ethical behavior in an organization except

Accepted Answer

A)  individual factors. 
B)  social factors. 
C)  opportunity. 
D)  demographic factors. 
E)  moral values.

Question 15

At Ledbetter Industries, employees are allowed one-hour lunches, but it has become common that most stroll back fifteen minutes late every day. The factor affecting the ethical behavior of Ledbetter's employees is

Accepted Answer

A)  individual. 
B)  social. 
C)  opportunity. 
D)  code of ethics. 
E)  whistle-blowing.

Question 16

Which of the following examples least represents the definition of social responsibility?

Accepted Answer

A)  Home Depot provides resources and volunteers for Habitat for Humanity. 
B)  GE supports food banks and helps renovate homeless shelters. 
C)  Military members pledge a portion of their salary to the United Way. 
D)  Avon donates a portion of its profits to breast cancer research. 
E)  AT&T supports education, health, and the environment through donations and volunteers.

Question 17

Which of the following accurately describes the objective of affirmative action?

Accepted Answer

A)  If 30 percent of the local population is Hispanic, then 30 percent of a company's engineers should be Hispanic. 
B)  If 55 percent of the local population is female, then 55 percent of all companies' employees should be female throughout all levels of the organizations. 
C)  If 20 percent of the engineers in the local area are African American, then a company should have about 20 percent African American employees on its engineering staff. 
D)  If 40 percent of the engineers available locally are African American, then a company should have about 1 out of 10 African American engineers. 
E)  If 40 percent of the local population is Hispanic, the school systems should have 40 percent Hispanic teachers.

Question 18

What are some of the social factors that affect ethical decisions?

Accepted Answer

The answer of What are some of the social factors...

Question 19

Which of the following is the most effective way to encourage ethical business behavior?

Accepted Answer

A)  Pass government regulations. 
B)  Provide guidelines from trade associations. 
C)  Include an ethics clause in a labor contract. 
D)  Establish and enforce a corporate code of ethics. 
E)  Rely on employees to blow the whistle.

Question 20

Which president stated that consumers have the right to consumer education?

Accepted Answer

A)  Franklin D. Roosevelt 
B)  John F. Kennedy 
C)  Lyndon B. Johnson 
D)  Gerald R. Ford 
E)  Bill Clinton

Exam 2: A: Being Ethical and Socially Responsible