Question 1

Output control measures what managers and workers do.

Accepted Answer

A) True 
 B)False

Question 2

Marco is a swimming coach at an elementary school. If his students fail to master a stroke, he compels them to practice for longer hours. In this case, Marco is using _____.

Accepted Answer

A)  feedback control 
B)  feedforward control 
C)  concurrent control 
D)  reactive control

Question 3

Orlando is a manager and sales coordinator at ETC Merchandise. His team members have the liberty to work from home or office, just like Orlando does, as long as they meet the sales targets every month. Orlando allows them this liberty because he knows that they are highly focused and dedicated like him, and that they monitor their own progress and work effectiveness, just like he does for himself. This scenario illustrates the concept of _____.

Accepted Answer

A)  self-control 
B)  concertive control 
C)  bureaucratic control 
D)  normative control

Question 4

Tiana runs a music school. She is very passionate about music. Hence, she has appointed teachers who share the same love for music. Her employees are hired on the basis of their attitude and traits that contribute to enhancing the learning experience of her students. This scenario illustrates that Tiana uses _____.

Accepted Answer

A)  concertive control 
B)  objective control 
C)  bureaucratic control 
D)  normative control

Question 5

Customers who have left are much more likely than current customers to tell a company what it is doing wrong.

Accepted Answer

A) True 
 B)False

Question 6

_____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.

Accepted Answer

A)  Standards 
B)  Inventories 
C)  Process maps 
D)  Innovation streams

Question 7

A local plumbing company installed global positioning satellite (GPS) tracking devices in all its trucks to ensure that employees were going on service calls and not running personal errands. This is an example of _____.

Accepted Answer

A)  normative control 
B)  adaptive control 
C)  concertive control 
D)  objective control

Question 8

Concertive controls are based on:

Accepted Answer

A)  a company's corporate culture. 
B)  the code of ethics of a company. 
C)  a company's widely shared values and beliefs. 
D)  beliefs that are shaped and negotiated by work groups.

Question 9

Which of the following statements is true of a standard?

Accepted Answer

A)  A standard may have to be changed if it does not help in achieving company goals. 
B)  A company's standard must always be the same as its competitors'. 
C)  A standard should not align with employees' actual performance. 
D)  A standard can be determined only by benchmarking other companies.

Question 10

Purple Dust is a digital marketing company. All the computers used by the employees are pre-installed with a software program called Time Doctor to monitor their browsing activities. The software helps the managers determine whether the employees are using the Internet for purposes other than business. This is an example of _____.

Accepted Answer

A)  normative control 
B)  bureaucratic control 
C)  concertive control 
D)  objective control

Question 11

Which of the following statements is true of control?

Accepted Answer

A)  Preventive measures are a form of control. 
B)  Corrective actions are not part of the control process. 
C)  The control process begins when work procedures conform to established standards. 
D)  Control is the process of measuring employee performance using scientific performance scales.

Question 12

Leaders and managers contribute to self-management by teaching others the skills they need to maximize and monitor their own work effectiveness.

Accepted Answer

A) True 
 B)False

Question 13

Joanna is the manager of a luxury hotel. All her team members are required to follow a code of conduct. If they do so consistently, they are awarded an appreciation certificate. However, if they fail to do so, Joanna imposes a fine on them, which is later deducted from their salary. In this scenario, Joanna is using _____.

Accepted Answer

A)  adaptive control 
B)  normative control 
C)  concertive control 
D)  bureaucratic control

Question 14

Unlike feedback control, concurrent control _____.

Accepted Answer

A)  gathers information about performance deficiencies after they occur 
B)  provides information about performance deficiencies by monitoring inputs rather than outputs 
C)  shortens the delay between performance and feedback about the performance 
D)  is a mechanism for gathering information and providing feedback about performance deficiencies before they occur

Question 15

The editorial team at Levine Corp. enjoys full autonomy. There are no managers in the team. The members make hiring and budgeting decisions, and they work in close coordination with each other. In this scenario, the editorial team is using _____.

Accepted Answer

A)  self-control 
B)  concertive control 
C)  behavior control 
D)  normative control

Question 16

A logistics company recently installed microchips in all its telephone sets to track and record calls made by its employees. The company did this to ensure that the employees were making only service calls and not personal calls. This is most likely an example of _____.

Accepted Answer

A)  normative control 
B)  bureaucratic control 
C)  concertive control 
D)  objective control

Question 17

Curtis is the manager of a footwear store. He carefully chooses his staff members and recruits employees who are attentive, friendly, and articulate. He trains his subordinates to treat customers with respect and courtesy. This scenario illustrates that Curtis uses _____.

Accepted Answer

A)  concertive control 
B)  objective control 
C)  bureaucratic control 
D)  normative control

Question 18

Cora is planning to open a restaurant. Before proceeding with the plan, she collects data on the operating standards of one her favorite restaurants that inspired her to open her own restaurant. This is an example of _____.

Accepted Answer

A)  delegation 
B)  suboptimization 
C)  benchmarking 
D)  brainstorming

Question 19

Jose is a school teacher. If his students score less than 50 percent on their class tests, he assigns them extra homework. Jose is using _____.

Accepted Answer

A)  feedback control 
B)  feedforward control 
C)  concurrent control 
D)  reactive control

Question 20

Which of the following is a difference between bureaucratic control and objective control?

Accepted Answer

A)  Unlike bureaucratically controlled companies, objectively controlled companies are highly resistant to change. 
B)  Bureaucratic control focuses on whether policies and rules are followed, whereas objective control focuses on observing and measuring worker behavior or output. 
C)  Unlike bureaucratic control, objective control is top-down control. 
D)  Most workers only have to worry about pleasing the boss under objective control, whereas with bureaucratic control, the behavior of workers has to satisfy the rest of their team members.

Exam 16: Control

Output control measures what managers and workers do.

Marco is a swimming coach at an elementary school. If his students fail to master a stroke, he compels them to practice for longer hours. In this case, Marco is using _____.

Customers who have left are much more likely than current customers to tell a company what it is doing wrong.

_____ are a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory.

A local plumbing company installed global positioning satellite (GPS) tracking devices in all its trucks to ensure that employees were going on service calls and not running personal errands. This is an example of _____.

Concertive controls are based on:

Which of the following statements is true of a standard?

Which of the following statements is true of control?

Leaders and managers contribute to self-management by teaching others the skills they need to maximize and monitor their own work effectiveness.

Unlike feedback control, concurrent control _____.

The editorial team at Levine Corp. enjoys full autonomy. There are no managers in the team. The members make hiring and budgeting decisions, and they work in close coordination with each other. In this scenario, the editorial team is using _____.

A logistics company recently installed microchips in all its telephone sets to track and record calls made by its employees. The company did this to ensure that the employees were making only service calls and not personal calls. This is most likely an example of _____.

Curtis is the manager of a footwear store. He carefully chooses his staff members and recruits employees who are attentive, friendly, and articulate. He trains his subordinates to treat customers with respect and courtesy. This scenario illustrates that Curtis uses _____.

Cora is planning to open a restaurant. Before proceeding with the plan, she collects data on the operating standards of one her favorite restaurants that inspired her to open her own restaurant. This is an example of _____.

Jose is a school teacher. If his students score less than 50 percent on their class tests, he assigns them extra homework. Jose is using _____.

Which of the following is a difference between bureaucratic control and objective control?