Question 1

Robotics supports procurement.

Accepted Answer

A) True 
 B)False

Question 2

Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

Accepted Answer

A) CRM 
B) SCM 
C) ERP 
D) All of the above

Question 3

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A) Plan 
B) Source 
C) Analyze 
D) Deliver

Question 4

The goal of ERP is to integrate all of the organizational systems into one fully functioning, high-performance system that is capable of meeting all business needs and user requirements. Of course, this goal is incredibly difficult to achieve because businesses and technologies experience rapid change, and ERP must support mobility, cloud, SaaS, and tiered architectures

Accepted Answer

A) True 
 B)False

Question 5

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Accepted Answer

A) Back order 
B) Inventory cycle time 
C) Customer order cycle time 
D) Inventory turnover

Question 6

Drones support materials management.

Accepted Answer

A) True 
 B)False

Question 7

What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?

Accepted Answer

A) Contact center 
B) Customer segmentation 
C) Call scripting system 
D) Uplift modeling

Question 8

What is a forward integration?

Accepted Answer

A) The integration of data from multiple sources, which provides a unified view of all data. 
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes. 
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes 
D) The integration of a company's existing management information systems.

Question 9

What is McDonald's performing when it asks its customers if they would like to super-size their meals?

Accepted Answer

A) Campaign management 
B) Cross-selling 
C) Up-selling 
D) Down-selling

Question 10

Uplift modeling gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 11

What is RFID?

Accepted Answer

A) A process that builds-layer by layer in an additive process- a three-dimensional solid object from a digital model. 
B) Uses electronic tags and labels to identify objects wirelessly over short distances. 
C) Unmanned aircraft that can fly autonomously, or without a human. 
D) Focus on creating artificial intelligence devices that can move and react to sensory input.

Question 12

Which of the following describes an ERP system?

Accepted Answer

A) ERP systems provide a foundation for collaboration between departments 
B) ERP systems enable people in different business areas to communicate 
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance 
D) All of the above

Question 13

What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Accepted Answer

A) Campaign management system 
B) Cross-selling 
C) Up-selling 
D) List generator

Question 14

Enterprise application integration (EAI)middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Accepted Answer

A) True 
 B)False

Question 15

Which of the below represents the bullwhip effect?

Accepted Answer

A) Organizations know about employee events triggered downstream in the supply chain 
B) Customers receive distorted product demand information regarding sales information 
C) Distorted product-demand information ripples from one partner to the next throughout the supply chain 
D) The ability to view all areas up and down the supply chain

Question 16

What is the bullwhip effect?

Accepted Answer

A) The ability to view all areas up and down the supply chain in real time. 
B) Uses advanced mathematical algorithms to improve the flow and efficiency of the supply chain while reducing inventory. 
C) Ensures supply chain cohesion by automating the different activities of the supply chain. 
D) Occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Question 17

Inbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following questions can logistics help a company answer?

Accepted Answer

A) What is the quickest way to deliver products to our customers? 
B) What is the optimal way to place items in the warehouse for picking and packing? 
C) What is the optimal path to an item in the warehouse? 
D) All of the above

Question 19

3D printing supports procurement.

Accepted Answer

A) True 
 B)False

Question 20

What is a back order?

Accepted Answer

A) An unfilled customer order for a product that is out of stock. 
B) The time it takes to manufacture a product and deliver it to the retailer. 
C) The agreed upon time between the purchase of a product and the delivery of the product. 
D) The frequency of inventory replacement.

Exam 8: Enterprise Applications: Business Communications

Robotics supports procurement.

Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

Which of the following is not one of the five basic components of supply chain management?

Which of the below metrics represents an unfilled customer order for a product that is out of stock?

Drones support materials management.

What divides a market into categories that share similar attributes such as age, location, gender, habits, and so on?

What is a forward integration?

What is McDonald's performing when it asks its customers if they would like to super-size their meals?

Uplift modeling gathers product details and issue resolution information that can be automatically generated into a script for the representative to read to the customer.

What is RFID?

Which of the following describes an ERP system?

What guides users through marketing campaigns performing such tasks as campaign definition, planning, scheduling, segmentation, and success analysis?

Enterprise application integration (EAI)middleware takes a new approach to middleware by packaging commonly used applications together, reducing the time needed to integrate applications from multiple vendors.

Which of the below represents the bullwhip effect?

What is the bullwhip effect?

Inbound logistics acquires raw materials and resources and distributes them to manufacturing as required.

Which of the following questions can logistics help a company answer?

3D printing supports procurement.

What is a back order?