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    Exam 5: The Service Delivery Process
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    Which of the Following Is an Example of Decoupling
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Which of the Following Is an Example of Decoupling

Question 29

Question 29

Multiple Choice

Which of the following is an example of decoupling?


A) using part-time employees
B) sharing capacity with another firm
C) handling routine transactions by mail or email
D) cross-training employees
E) offering discounts during non-peak times

Correct Answer:

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