Question 1

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Accepted Answer

The answer of You work for an auto manufacturer and...

Question 2

Knowledge workers assist with paperwork at all levels of the firm.

Accepted Answer

A) True 
 B)False

Question 3

Define operational excellence. How can information systems help achieve it?

Accepted Answer

The answer of Define operational excellence. How can information systems...

Question 4

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

Accepted Answer

A) True 
 B)False

Question 5

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

Accepted Answer

A) True 
 B)False

Question 6

In a hierarchical organization, the upper levels consist of

Accepted Answer

A)  managerial and professional employees. 
B)  managerial, professional, and technical employees. 
C)  professional and operational employees. 
D)  managerial, professional, and operational employees.

Question 7

Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.

Accepted Answer

A) True 
 B)False

Question 8

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

Accepted Answer

The answer of You are starting a small bike messenger...

Question 9

Computers are only part of an information system.

Accepted Answer

A) True 
 B)False

Question 10

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

Accepted Answer

A) True 
 B)False

Question 11

________ is a global network that uses universal standards to connect millions of different networks around the world.

Accepted Answer

The answer of ________ is a global network that uses...

Question 12

Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to

Accepted Answer

A)  invest in technology. 
B)  adopt a new business model. 
C)  invest in complementary assets. 
D)  modernize their information value chain.

Question 13

An IT infrastructure provides the platform on which the firm can build its information systems.

Accepted Answer

A) True 
 B)False

Question 14

Computer ________ consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Accepted Answer

The answer of Computer ________ consists of the detailed, preprogrammed...

Question 15

Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.

Accepted Answer

A) True 
 B)False

Question 16

An example of raw data from a national chain of automobile stores would be

Accepted Answer

A)  an average of 13 Toyotas are sold daily in Kentucky. 
B)  30 percent increase in Toyota RAV 4 sales during September in Kentucky. 
C)  1 Toyota RAV4 sold March 3, 2008 in Louisville, Kentucky. 
D)  all of the above.

Question 17

Sociologists study information systems with an eye to understanding

Accepted Answer

A)  how systems affect individuals, groups, and organizations. 
B)  how human decision makers perceive and use formal information. 
C)  how new information systems change the control and cost structures within the firm. 
D)  the production of digital goods.

Question 18

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

Accepted Answer

A)  improved flexibility. 
B)  improved decision making. 
C)  improved business practices. 
D)  improved efficiency.

Question 19

The costs for firms operating on a global scale have been drastically reduced by

Accepted Answer

A)  networking technology. 
B)  investments in organizational complementary assets. 
C)  the Internet. 
D)  the rise of digital content.

Question 20

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called

Accepted Answer

A)  the information value chain. 
B)  the IT value chain. 
C)  information processing. 
D)  feedback.

Exam 1: Information Systems in Global Business Today

You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

Knowledge workers assist with paperwork at all levels of the firm.

Define operational excellence. How can information systems help achieve it?

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

In a hierarchical organization, the upper levels consist of

Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes.

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

Computers are only part of an information system.

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

________ is a global network that uses universal standards to connect millions of different networks around the world.

Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to

An IT infrastructure provides the platform on which the firm can build its information systems.

Computer ________ consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system.

Government and private sector standards are examples of complementary social assets required to optimize returns from IT investments.

An example of raw data from a national chain of automobile stores would be

Sociologists study information systems with an eye to understanding

The six important business objectives of information technology are new products, services, and business models; customer and supplier intimacy; survival; competitive advantage; operational excellence; and

The costs for firms operating on a global scale have been drastically reduced by

From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called