Question 1

Expert systems are expensive and time-consuming to maintain because

Accepted Answer

A) their rule base is so complex. 
B) they rely on equipment that becomes outdated. 
C) their rules must be reprogrammed every time there is a change in the environment,which in turn may change the applicable rules. 
D) only the person who created the system knows exactly how it works,and may not be available when changes are needed.

Question 2

Most knowledge workers require specialized knowledge work systems,but they also rely on

Accepted Answer

A) office systems. 
B) schools and universities. 
C) imaging systems. 
D) data transferring systems.

Question 3

________ include researchers,designers,architects,scientists,and engineers who primarily create knowledge and information for the organization.

Accepted Answer

The answer of ________ include researchers,designers,architects,scientists,and engineers who primarily create...

Question 4

________ reasoning,in contrast,represents knowledge as a series of cases,and this knowledge base is continuously expanded and refined by users.

Accepted Answer

The answer of ________ reasoning,in contrast,represents knowledge as a series...

Question 5

Toys Inc.has a coherent and organized knowledge system.They get the data for the system in many ways.The firm's transaction processing systems that tracks sales,payments,inventory,customers,and other vital data,as well as data from external sources such as news feeds,industry reports,legal opinions,scientific research,and government statistics are all part of the system.Which of the following best represents the scenario just described?

Accepted Answer

A) knowledge acquisition 
B) knowledge storage 
C) knowledge dissemination 
D) knowledge application

Question 6

Sports fans are familiar with the yellow first-down markers shown on televised football games or the special markings denoting the location and direction of hockey pucks in hockey games,these are examples of augmented reality technology.

Accepted Answer

A) True 
 B)False

Question 7

A ________ system has been developed to detect possible fraud in medical claims submitted by health care providers anywhere in the United States.

Accepted Answer

A) fuzzy logic 
B) case-based 
C) portals 
D) wikis

Question 8

Enterprise-wide knowledge management systems deal with all three types of ________.

Accepted Answer

A) information 
B) wisdom 
C) knowledge 
D) data

Question 9

In this technique,descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

Accepted Answer

A) CBR 
B) fuzzy logic 
C) data mining 
D) LMS

Question 10

What is the difference between a neural network,fuzzy logic,and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?

Accepted Answer

The answer of What is the difference between a neural...

Question 11

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips.Which of the following will suit their needs?

Accepted Answer

A) enterprise content management system 
B) digital asset management system 
C) knowledge network system 
D) VRML system

Question 12

________ refers to the set of business processes developed in an organization to create,store,transfer,and apply knowledge.

Accepted Answer

The answer of ________ refers to the set of business...

Question 13

In medicine,________ applications are used for screening patients for coronary artery disease.

Accepted Answer

A) neural network 
B) fuzzy logic 
C) portals 
D) Wikis

Question 14

Knowledge that is shared and applied to the practical problems facing firms and managers does not add business value.

Accepted Answer

A) True 
 B)False

Question 15

Knowledge is universally applicable and easily moved.

Accepted Answer

A) True 
 B)False

Question 16

________ is explicit knowledge that exists in formal documents,as well as in formal rules that organizations derive by observing experts and their decision-making behaviours.

Accepted Answer

The answer of ________ is explicit knowledge that exists in...

Question 17

________ management systems are general-purpose firm-wide efforts to collect,store,distribute,and apply digital content and knowledge.

Accepted Answer

A) Intelligent knowledge 
B) Knowledge network 
C) CAD 
D) Enterprise-wide knowledge

Question 18

Communities of practice (COPs)are informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests.

Accepted Answer

A) True 
 B)False

Question 19

Identify the three major types of knowledge management systems.Provide two examples of each.

Accepted Answer

The answer of Identify the three major types of knowledge...

Question 20

Blogs and wikis help capture,consolidate,and decentralize this knowledge for the firm.

Accepted Answer

A) True 
 B)False

Exam 11: Managing Knowledge

Expert systems are expensive and time-consuming to maintain because

Most knowledge workers require specialized knowledge work systems,but they also rely on

________ include researchers,designers,architects,scientists,and engineers who primarily create knowledge and information for the organization.

________ reasoning,in contrast,represents knowledge as a series of cases,and this knowledge base is continuously expanded and refined by users.

Sports fans are familiar with the yellow first-down markers shown on televised football games or the special markings denoting the location and direction of hockey pucks in hockey games,these are examples of augmented reality technology.

A ________ system has been developed to detect possible fraud in medical claims submitted by health care providers anywhere in the United States.

Enterprise-wide knowledge management systems deal with all three types of ________.

In this technique,descriptions of past experiences of human specialists are stored in a database for later retrieval when the user encounters a situation with similar characteristics.

What is the difference between a neural network,fuzzy logic,and genetic algorithms? Which would be most useful to an organization of astronomers analyzing gamma ray emissions reaching Earth?

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips.Which of the following will suit their needs?

________ refers to the set of business processes developed in an organization to create,store,transfer,and apply knowledge.

In medicine,________ applications are used for screening patients for coronary artery disease.

Knowledge that is shared and applied to the practical problems facing firms and managers does not add business value.

Knowledge is universally applicable and easily moved.

________ is explicit knowledge that exists in formal documents,as well as in formal rules that organizations derive by observing experts and their decision-making behaviours.

________ management systems are general-purpose firm-wide efforts to collect,store,distribute,and apply digital content and knowledge.

Communities of practice (COPs)are informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests.

Identify the three major types of knowledge management systems.Provide two examples of each.

Blogs and wikis help capture,consolidate,and decentralize this knowledge for the firm.