Question 1

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

Accepted Answer

A)  improved efficiency 
B)  customer and supplier intimacy 
C)  survival 
D)  competitive advantage 
E)  improved decision making

Question 2

Which of the following is not one of the current changes taking place in information systems technology?

Accepted Answer

A)  growing business use of "big data" 
B)  growth in cloud computing 
C)  growth in the PC platform 
D)  emerging mobile platform 
E)  increased usage of social networking by business

Question 3

In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is

Accepted Answer

A)  middle management. 
B)  service workers. 
C)  production management. 
D)  operational management. 
E)  knowledge workers.

Question 4

You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems

Accepted Answer

A) True 
 B)False

Question 5

Which of the following statements best describes organizational culture?

Accepted Answer

A)  It encompasses the sum of beliefs and assumptions by all members. 
B)  It enables the organization to transcend the different levels and specialties of its employees. 
C)  It reflects the senior management's perspective on the organization and goals. 
D)  It allows a company to achieve greater operational efficiency. 
E)  It is a set of assumptions and values accepted by most members.

Question 6

The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

Accepted Answer

The answer of The ________ is a service provided by...

Question 7

The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of

Accepted Answer

A)  improved flexibility. 
B)  improved decision making. 
C)  improved efficiency. 
D)  customer and supplier intimacy. 
E)  operational excellence.

Question 8

Intranets link different systems and networks within a firm.

Accepted Answer

A) True 
 B)False

Question 9

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

Accepted Answer

A) True 
 B)False

Question 10

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

Accepted Answer

A)  middle management 
B)  production workers 
C)  knowledge workers 
D)  data workers 
E)  service workers

Question 11

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

Accepted Answer

A)  customer and supplier intimacy 
B)  survival 
C)  operational excellence 
D)  improved decision making 
E)  new products and services

Question 12

In a hierarchical organization, the upper levels consist of

Accepted Answer

A)  managerial and professional employees. 
B)  managerial, professional, and technical employees. 
C)  professional and operational employees. 
D)  managerial, professional, and operational employees. 
E)  knowledge workers.

Question 13

A managerial element in the UPS tracking system described in the chapter is

Accepted Answer

A)  taking inventory. 
B)  providing package status reports to customers. 
C)  the decision to use automation. 
D)  in-house package tracking software. 
E)  ability to embed UPS functions in external sites.

Question 14

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

Accepted Answer

The answer of You are starting a small bike messenger...

Question 15

A fully digital firm produces only digital goods or services.

Accepted Answer

A) True 
 B)False

Question 16

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

Accepted Answer

A) True 
 B)False

Question 17

How does a company's use of information systems affect its corporate strategies?
 Provide an example.

Accepted Answer

The answer of How does a company's use of information...

Question 18

All of the following are advantages, for a firm, of cloud computing except

Accepted Answer

A)  ability to support mobile computing. 
B)  ability to support remote work. 
C)  ability to improve communication. 
D)  ability to rely on markets to build value. 
E)  ability to reduce data storage costs.

Question 19

An example of raw data from a national chain of automobile stores would be

Accepted Answer

A)  an average of 13 Toyotas are sold daily in Kentucky. 
B)  30-percent increase in Toyota RAV4 sales during September in Kentucky. 
C)  1 Toyota RAV4 sold March 3, 2013, in Louisville, Kentucky. 
D)  10-percent improvement in sales projections for Toyota sales next year. 
E)  a demographic breakdown of all Toyota buyers in the past year.

Question 20

Psychologists study information systems with an eye to understanding

Accepted Answer

A)  how systems affect individuals, groups, and organizations. 
B)  how human decision makers perceive and use formal information. 
C)  how new information systems change the control and cost structures within the firm. 
D)  the production of digital goods. 
E)  mathematically based models and physical technology.

Exam 1: Information Systems in Global Business Today

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

Which of the following is not one of the current changes taking place in information systems technology?

In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is

You need to know something about the hierarchy and culture of the company in order to understand how a specific business firm uses information systems

Which of the following statements best describes organizational culture?

The ________ is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format.

The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of

Intranets link different systems and networks within a firm.

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

Engineers, scientists, or architects, who design new products or services for a firm, belong to which level of a business hierarchy?

The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?

In a hierarchical organization, the upper levels consist of

A managerial element in the UPS tracking system described in the chapter is

You are starting a small bike messenger company. Given your type of services (hand-delivering packages within a small geographical area), could your firm be a digital firm? If so, what would make this a digital firm?

A fully digital firm produces only digital goods or services.

Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.

How does a company's use of information systems affect its corporate strategies? Provide an example.

All of the following are advantages, for a firm, of cloud computing except

An example of raw data from a national chain of automobile stores would be

Psychologists study information systems with an eye to understanding