Question 1

Compare and contrast the role of manager with the role of leader. Is it possible to be both a manager and a leader?

Accepted Answer

The answer of Compare and contrast the role of manager...

Question 2

According to Fiedler's contingency theory of leadership, a leader's effectiveness depends on both the situation and his or her motivation.

Accepted Answer

A) True 
 B)False

Question 3

Kenny's Hardware Store
Jasmine is a 30-year-old assistant manager at Kenny's Hardware Store. She became a mid-level manager because of her product knowledge and customer service skills. However, she lacks the ability to get her boss and peers to do what she wants. Based on what you have learned from your text, what should you say to her?
-Refer to Kenny's Hardware Store. For influencing peers, Jasmine should use ____________, considered the most effective lateral influence tactic.

Accepted Answer

A)  Pressure tactics 
B)  Exchange tactics 
C)  Domination 
D)  Coalition tactics 
E)  Consultation

Question 4

Alex is described by his colleagues as a clear, enthusiastic, and convincing communicator who is always able to diffuse conflicts. Alex relies on kindness and humor to build strong relationships. According to Goleman, Alex possesses which of these emotional intelligence traits?

Accepted Answer

A)  Self-esteem 
B)  Social awareness 
C)  Self-awareness 
D)  Self-management 
E)  Relationship management

Question 5

Theresa and Leslie
Theresa and Leslie are best friends who work for an executive placement firm. Theresa is in a managerial position, whereas Leslie is a highly skilled recruiter. When other employees have questions they tend to go to Leslie for answers because of her knowledge, even though Theresa is their supervisor.
-Refer to Theresa and Leslie. Leslie can be described as having which type of power?

Accepted Answer

A)  Expert 
B)  Reward 
C)  Connection 
D)  Coercive 
E)  Token

Question 6

Steve is a computer repair store employee who is trying to get a co-worker to stop telling sexist and racist jokes by refusing to laugh whenever he tells one. What behavior modification strategy is he using?

Accepted Answer

A)  Indirect punishment 
B)  Negative reinforcement 
C)  Positive reinforcement 
D)  Direct punishment 
E)  Extinction

Question 7

A wireless phone technician achieves a month of perfect attendance after receiving a written warning about absenteeism from his supervisor. This is an example of affecting an organizational member in which area of power?

Accepted Answer

A)  Decision 
B)  Behavior 
C)  Situation 
D)  Presentation 
E)  Cognition

Question 8

Jeremy continues to ask his manager, Caitlyn the same questions over and over again. Caitlyn decides to simply ignore Jeremy and does not answer his questions. Caitlyn is using the behavior modification approach known as extinction.

Accepted Answer

A) True 
 B)False

Question 9

By definition, influence is not inherently

Accepted Answer

A)  legal. 
B)  related to leadership. 
C)  important to managers. 
D)  interesting. 
E)  good or bad.

Question 10

One of the eight generic influence tactics is domination.

Accepted Answer

A) True 
 B)False

Question 11

If a subordinate tries to get the manager to alter an assignment by being humble and friendly and making the manager feel important, she is using which generic influence tactic?

Accepted Answer

A)  Pressure tactic 
B)  Ingratiating tactic 
C)  Consultation 
D)  Rational persuasion 
E)  Indirect pressure

Question 12

Celine is a recently hired human resource specialist and her manager makes the following statement: "We need to develop managerial talent by assigning mentors to all management trainees." What recommendation should she make?

Accepted Answer

The answer of Celine is a recently hired human resource...

Question 13

According to research, consultation and rational persuasion were the most widely used influence tactics on the job.

Accepted Answer

A) True 
 B)False

Question 14

Describe the three classic styles of leadership discussed in this chapter and discuss the primary nature of each.

Accepted Answer

The answer of Describe the three classic styles of leadership...

Question 15

One can be a leader or a manager, but not both at the same time.

Accepted Answer

A) True 
 B)False

Question 16

The path-goal model is a situational leadership theory tied to expectancy motivation theory.

Accepted Answer

A) True 
 B)False

Question 17

According to research, which of these statements is true regarding the use of influence tactics by women and men?

Accepted Answer

A)  Women rely more heavily on ingratiation. 
B)  No systematic difference exists. 
C)  Men rely much more on rational persuasion. 
D)  Women and men use virtually opposite approaches. 
E)  Women are better coalition builders.

Question 18

Which leader behavior, according to the path-goal theory, involves being approachable while showing concern for employees' well-being?

Accepted Answer

A)  Achievement-oriented 
B)  Directive 
C)  Participative 
D)  Supportive 
E)  Transformational

Question 19

When Erin's computer crashed she called Grayson the company's computer technician. Grayson was able to restore the system and get Erin's computer work properly, therefore, it is appropriate to recognize Grayson for his expert power.

Accepted Answer

A) True 
 B)False

Question 20

Which of these is the process of inspiring, influencing, and guiding others to participate in a common effort?

Accepted Answer

A)  Leadership 
B)  Behaviorism 
C)  Reinforcement 
D)  Empowerment 
E)  Antecedent

Exam 14: Influence, Power, and Leadership

Compare and contrast the role of manager with the role of leader. Is it possible to be both a manager and a leader?

According to Fiedler's contingency theory of leadership, a leader's effectiveness depends on both the situation and his or her motivation.

Alex is described by his colleagues as a clear, enthusiastic, and convincing communicator who is always able to diffuse conflicts. Alex relies on kindness and humor to build strong relationships. According to Goleman, Alex possesses which of these emotional intelligence traits?

Steve is a computer repair store employee who is trying to get a co-worker to stop telling sexist and racist jokes by refusing to laugh whenever he tells one. What behavior modification strategy is he using?

A wireless phone technician achieves a month of perfect attendance after receiving a written warning about absenteeism from his supervisor. This is an example of affecting an organizational member in which area of power?

Jeremy continues to ask his manager, Caitlyn the same questions over and over again. Caitlyn decides to simply ignore Jeremy and does not answer his questions. Caitlyn is using the behavior modification approach known as extinction.

By definition, influence is not inherently

One of the eight generic influence tactics is domination.

If a subordinate tries to get the manager to alter an assignment by being humble and friendly and making the manager feel important, she is using which generic influence tactic?

Celine is a recently hired human resource specialist and her manager makes the following statement: "We need to develop managerial talent by assigning mentors to all management trainees." What recommendation should she make?

According to research, consultation and rational persuasion were the most widely used influence tactics on the job.

Describe the three classic styles of leadership discussed in this chapter and discuss the primary nature of each.

One can be a leader or a manager, but not both at the same time.

The path-goal model is a situational leadership theory tied to expectancy motivation theory.

According to research, which of these statements is true regarding the use of influence tactics by women and men?

Which leader behavior, according to the path-goal theory, involves being approachable while showing concern for employees' well-being?

When Erin's computer crashed she called Grayson the company's computer technician. Grayson was able to restore the system and get Erin's computer work properly, therefore, it is appropriate to recognize Grayson for his expert power.

Which of these is the process of inspiring, influencing, and guiding others to participate in a common effort?